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How to obtain isp username and password

Last response: in Windows Vista
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August 20, 2011 10:31:11 AM

Hello,
I am with sky and my broadband has been getting very slow and when I asked other sky users they are having the same problems. I was advised to get a new router which might help but when I tried to install it it would not connect up to the internet because it needs my isp username and password. hope you can help
Anonymous
August 20, 2011 11:24:29 AM

Why would you think anyone on this forum could possibly know your ISP username & password? Did you ever think of calling Sky, your ISP?
August 20, 2011 1:12:53 PM

Have a computer connected to the router with an ethernet cable. Examples given are for a Linksys router. Refer to your router manual or the router mftr.'s website for default settings if you don't have a Linksys. Open a browser such as Internet Explorer or Firefox and in the addressbar type:

http://192.168.1.1 [enter] (this is the router's default IP address, which varies from router to router so check your manual)

This will bring you to router's login screen. The default username is left blank and the Linksys default password is "admin" without the quotes. Enter that information. You are now in the router's configuration utility. Your configuration utility may differ slightly from mine. The first thing to do is change the default password because *everyone* knows the default passwords for various routers.

Click on the Administration link at the top of the page. Enter your new password. WRITE IT DOWN SOMEWHERE YOU WILL NOT LOSE IT. Re-enter the password to confirm it and click the Save Settings button at the bottom of the page. The router will restart and present you with the login box again. Leave the username blank and put in your new password to get back into the configuration utility.

Now click on the Wireless link at the top of the page. Change the Wireless Network Name (SSID) from the default to something you will recognize. I suggest that my clients not use their family name as the SSID. For example, you might wish to name your wireless network TomsHardware ...LOL.

Click the Save Settings and when you get the prompt that your changes were successful, click on the Wireless Security link which is right next to the Basic Wireless Settings link (where you changed your SSID). Most computers purchased within the last 4 years have wireless hardware that will support WPA2-Personal (also called WPA2-PSK). This is the encryption level you want. If your wireless hardware is older, use WPA. Do not use WEP as that is easily cracked within minutes. So go ahead and set the Security Mode to WPA2-Personal. Do that and enter a passphrase. For example, you might use the passphrase, Toms Hardware is my favorite Forum. The passphrase is what you will enter on any computers that are allowed to connect to the wireless network. WRITE IT DOWN SOMEWHERE YOU WILL NOT LOSE IT.

At this point, your router is configured and if the computer you were using to configure the router is normally going to connect wirelessly, disconnect the ethernet cable and the computer's wireless feature should see your new network. Enter the passphrase you created (exactly as you wrote it with all capitalization and punctuation) to join the network and start surfing.
Related resources
Anonymous
August 21, 2011 11:59:53 AM

SR-71 Blackbird said:
Have a computer connected to the router with an ethernet cable. Examples given are for a Linksys router. Refer to your router manual or the router mftr.'s website for default settings if you don't have a Linksys. Open a browser such as Internet Explorer or Firefox and in the addressbar type:

http://192.168.1.1 [enter] (this is the router's default IP address, which varies from router to router so check your manual)

This will bring you to router's login screen. The default username is left blank and the Linksys default password is "admin" without the quotes. Enter that information. You are now in the router's configuration utility. Your configuration utility may differ slightly from mine. The first thing to do is change the default password because *everyone* knows the default passwords for various routers.

Click on the Administration link at the top of the page. Enter your new password. WRITE IT DOWN SOMEWHERE YOU WILL NOT LOSE IT. Re-enter the password to confirm it and click the Save Settings button at the bottom of the page. The router will restart and present you with the login box again. Leave the username blank and put in your new password to get back into the configuration utility.

Now click on the Wireless link at the top of the page. Change the Wireless Network Name (SSID) from the default to something you will recognize. I suggest that my clients not use their family name as the SSID. For example, you might wish to name your wireless network TomsHardware ...LOL.

Click the Save Settings and when you get the prompt that your changes were successful, click on the Wireless Security link which is right next to the Basic Wireless Settings link (where you changed your SSID). Most computers purchased within the last 4 years have wireless hardware that will support WPA2-Personal (also called WPA2-PSK). This is the encryption level you want. If your wireless hardware is older, use WPA. Do not use WEP as that is easily cracked within minutes. So go ahead and set the Security Mode to WPA2-Personal. Do that and enter a passphrase. For example, you might use the passphrase, Toms Hardware is my favorite Forum. The passphrase is what you will enter on any computers that are allowed to connect to the wireless network. WRITE IT DOWN SOMEWHERE YOU WILL NOT LOSE IT.

At this point, your router is configured and if the computer you were using to configure the router is normally going to connect wirelessly, disconnect the ethernet cable and the computer's wireless feature should see your new network. Enter the passphrase you created (exactly as you wrote it with all capitalization and punctuation) to join the network and start surfing.


What does this have to do with the OP's problem? He needs his ISP username/password to enable either PPPoE or PPPoA on a new router.
August 21, 2011 12:49:45 PM

I thought maybe he was mistaken it for the router sign in
February 1, 2013 6:46:56 PM

Have the same prob but with Buffalo Nfiniti modem router (sorry for the double post)

it turns out that the ISP had configured it the first time, and they wont give the password to access config of our own modem!

In fact, they refuse to give us the username and password of our own DSL account.. so we cannot just reset the thing.
!