Sylvania tablet

[tammie353]

there is a password lcking up a play store can i reset the factory setting and not loss the apps that came with the tablet

 

[calmstateofmind]

If you factory reset, you'll lose everything that's locally installed on your tablet. It sounds like the password stored on your tablet to authenticate your Google account is no longer valid.

I recommend visiting google.com to reset your password and try the newly created password before you jump the gun and do a factory reset.