Disc drive does not recognise cd
Last response: in Windows XP
Hi - I really don't know what I am doing but perhaps some of you guys can help. I cleaned my Vaio laptop hard drive with a disc, therefore wiping out everything because I was giving it away.
I then used my System Reovery disk to recover all back to original factory settings, including windows xp. With the factory settings restored it also had an old copy of Norton Anti Virus on hard drive, which I removed completely so there is no sign of it anywhere also Symantec.
I then had to download a lot of windows critical updates because it had restored my laptop back to 3 years ago when I purchased it.
Great, I checked the hard drive which took an hour and also the disc drive, all OK. However when I load Norton 2010 it does not recognise it at all, nothing comes up, it just starts buzzing and goes quiet. I then tried to install Office 2003, to see if the Norton disk was faulty but again, it starts to buzz or sort of boot up and stops. I was using this laptop until 3 weeks ago, so why does disc drive not respond?
Any tips, ideas (throw it out of the window perhaps) would help as I do not know what else to do.
Thanks - I live in hope
Helena
I then used my System Reovery disk to recover all back to original factory settings, including windows xp. With the factory settings restored it also had an old copy of Norton Anti Virus on hard drive, which I removed completely so there is no sign of it anywhere also Symantec.
I then had to download a lot of windows critical updates because it had restored my laptop back to 3 years ago when I purchased it.
Great, I checked the hard drive which took an hour and also the disc drive, all OK. However when I load Norton 2010 it does not recognise it at all, nothing comes up, it just starts buzzing and goes quiet. I then tried to install Office 2003, to see if the Norton disk was faulty but again, it starts to buzz or sort of boot up and stops. I was using this laptop until 3 weeks ago, so why does disc drive not respond?
Any tips, ideas (throw it out of the window perhaps) would help as I do not know what else to do.
Thanks - I live in hope
Helena
More about : disc drive recognise
Try going to device manager( Windows key + Pausebreak). Uninstall the drivers for your CD drive. Reboot, windows will detect new hardware and reinstall drivers. It may also be just be a coincidence that your CD drive has failed. Will it play an audio cd? If the drives are failing they may only read certain types of disc
Thank youso much for that, although I do not really understand I will try it. The thing is it lall worked perfectly 4 weeks ago and disc drive only stopped reading disks when I took it back to factory settings. It does not actually play anything at all now for some strange reason which is beyond my thinking.
Once again thanks for tryhing to help me that is sweet of you, any morre ideas should you have them, let me know.
Best regards
Helena
Once again thanks for tryhing to help me that is sweet of you, any morre ideas should you have them, let me know.
Best regards
Helena
Open My Computer, and double click on your optical drive. It may be that autorun is disabled.
If that doesn't work, try this diagnostic scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems
If that doesn't work, try deleting the upper and lower filters in the registry. Follow the XP directions in this link.
http://support.microsoft.com/kb/982116
If that doesn't work, try this diagnostic scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems
If that doesn't work, try deleting the upper and lower filters in the registry. Follow the XP directions in this link.
http://support.microsoft.com/kb/982116
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