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Problem uninstalling and updating Java

Tags:
  • Internet Applications
  • Computers
  • Java
  • MSI
  • Apps
Last response: in Social Networking
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February 18, 2013 12:20:00 AM

Hello tomshardware community members,

I am having trouble updating to the latest version of Java. I have windows 7 64-bit and Java asks me to update to Java 7 Update 13. When I do so, it says this:

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate pathway to a folder containing the installation package 'jre1.7.0_07-c.msi' in the box below."


I searched the files on my computer and cannot find this file. I go to uninstall programs in the control panel and find the only version of Java I have on my computer is Java 7 update 11 which cannot be uninstalled without this jre1.7.0_07-c.msi file either. I found a person on yahoo answers that has a similar problem and tried doing their fix but after installing the old version of java, I can only locate jre1.7.0_07.msi not the jre1.7.0_07-c.msi that is required.

http://answers.yahoo.com/question/index?qid=20130208192...

The Java website asks for $1/minute to chat with their specialist. Any help would be greatly appreciated.

More about : problem uninstalling updating java

February 18, 2013 1:03:41 AM

Sounds like it was installed from a network source, instead of locally?
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February 18, 2013 2:32:04 AM

I'm not sure what that means but do you have any idea how to fix this?
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Best solution

February 18, 2013 12:41:47 PM

Install the windows cleanup utility. Once installed, open it, find java in the list, remove it, and then run your java install again.
http://majorgeeks.com/Windows_Installer_CleanUp_Utility...
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February 18, 2013 3:33:26 PM

Best answer selected by supern0ob.
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February 18, 2013 3:33:44 PM

Thanks so much aford10, that did the trick you are the man!
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February 18, 2013 3:36:09 PM

You're welcome :) 
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May 14, 2013 3:50:00 AM

aford10 said:
Install the windows cleanup utility. Once installed, open it, find java in the list, remove it, and then run your java install again.
http://majorgeeks.com/Windows_Installer_CleanUp_Utility...
Tried Ms FixIt instead (MajorGeeks abandoned the other) and worked! Thanks, since Revo Uninstaller and others didn't work. Have been looking for 2 months for this problem. *BOW*

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!