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WindowXP wont shut down

Last response: in Windows XP
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Anonymous
May 22, 2010 10:21:10 PM

Hello,
can't get Window XP to shut down, unless I depress AND hold the on/off button

More about : windowxp wont shut

May 22, 2010 11:25:43 PM

can you be more specific? is the start button on the toolbar there? is there no shut down button when you go to the start menu?
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May 23, 2010 5:53:29 AM

Boot into safe mode with networking (F8 on startup). Download, install, and update malwarebytes. Do a full system scan.
www.malwarebytes.org/

While still in safe mode with networking, download ccleaner. Use the registry tool to scan for issues. Repeat the scan until it has resolved all the issues.
http://www.piriform.com/ccleaner

If that doesn't solve the problem, check the event viewer to see if it's logging errors when you try to shut down.
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