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TROUBLESHOOTING - Vista detects DVD9 / DVD+R DL blank media as DVD5

Last response: in Windows Vista
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September 25, 2011 11:46:55 PM

Issue
===
Once inserted into the computer, Windows Vista will see a DVD9 blank disc as a DVD5, reporting an available capacity of only 4.38 gigabytes. In other words, DVD dual layer blank media is not properly detected in terms of size available. This is not expected.


Environment
===
Windows Vista 32-bit
Service Pack: 2

Motherboard: ASUS P5Q-EM

DVD burner: Samsung SH-S223Q
DVD firmware version: BEBS or SB03
Type: SATA

DVD burning Software: IMGBurn 2.5.5.0

Media: Verbatim 8x DVD+R DL

ISO FILE: http://msdn.microsoft.com/en-us/windows/apps/br229516
Windows Developer Preview with developer tools English, 64-bit (x64)
DOWNLOAD (4.8 GB)
Sha 1 hash - 6FE9352FB59F6D0789AF35D1001BD4E4E81E42AF


Observations
===
The computer in question has burned DVDs before, but this is the first time I have tried to burn a dual layer DVD. This came about because I had downloaded the Windows 8 Developer Edition that Microsoft was giving away for free. However, the ISO distributed by Microsoft does not fit on a single layer disc/DVD5.

Searches for firmware updates of the DVD burner reveals that the drive is already using the newest firmware available: SB03. There is no SB04 firmware revision based on my searches (terms: SH-S223Q +firmware).

Samsung's documentation verifies that this DVD writer model does support DVD+R DL media. Documented in the User Manual PDF available from: http://www.samsung.com/us/support/downloads/SH-S223Q/BE...

I have attempted to search Tom's Hardware for this topic first by using the web site's built in search, and then by using Google constrained to the site (site:www.tomshardware.com) plus other relevant terms such as: dvd9, DL, dual layer, can't burn, fails to detect, wrong size, 4.38, SH-S223Q

I have also attempted to widen the search beyond TomsHardware.com to any website for issues involving this drive and dual layer media, but I am not finding useful information.

I have also disconnected and reconnected the drive from it's connectors, just in case.


Questions
===
1) Has anyone seen this before?

2) Does anyone have a suggestion for further troubleshooting? Note that installing a new OS is not an available option.



Diagnostic Output
===
WINDOWS:
No event log messages in Application or System are reported anew whenever the dual layer blank media is inserted.

IMGBURN:
I 19:23:45 ImgBurn Version 2.5.5.0 started!
I 19:23:45 Microsoft Windows Vista Business Edition (6.0, Build 6002 : Service Pack 2)
I 19:23:45 Total Physical Memory: 3,471,552 KB - Available: 1,807,468 KB
I 19:23:45 Initialising SPTI...
I 19:23:45 Searching for SCSI / ATAPI devices...
I 19:23:45 -> Drive 1 - Info: TSSTcorp CDDVDW SH-S223Q SB03 (D: ) (ATA)
I 19:23:45 Found 1 DVD±RW/RAM!

TSSTcorp CDDVDW SH-S223Q SB03 (ATA)
Current Profile: DVD-R

Disc Information:
Status: Empty
State of Last Session: Empty
Erasable: No
Free Sectors: 2,297,888
Free Space: 4,706,074,624 bytes
Free Time: 510:40:38 (MM:SS:FF)
Next Writable Address: 0
Supported Write Speeds: 4x, 6x, 8x

Pre-recorded Information:
Manufacturer ID: TTG02

Physical Format Information (Last Recorded):
Book Type: DVD-R
Part Version: 5
Disc Size: 120mm
Maximum Read Rate: Not Specified
Number of Layers: 1
Track Path: Parallel Track Path (PTP)
Linear Density: 0.267 um/bit
Track Density: 0.74 um/track
First Physical Sector of Data Area: 196,608
Last Physical Sector of Data Area: 0
Last Physical Sector in Layer 0: 0

Performance (Write Speed):
Descriptor 1...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2297887 (0x0023101F)
-> RS: 22,160 KB/s (16x) - WS: 5,540 KB/s (4x)
Descriptor 2...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2297887 (0x0023101F)
-> RS: 22,160 KB/s (16x) - WS: 8,310 KB/s (6x)
Descriptor 3...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2297887 (0x0023101F)
-> RS: 22,160 KB/s (16x) - WS: 11,080 KB/s (8x)
September 27, 2011 4:41:01 AM

M8R-nbe6p6 said:
Issue
===
Once inserted into the computer, Windows Vista will see a DVD9 blank disc as a DVD5, reporting an available capacity of only 4.38 gigabytes. In other words, DVD dual layer blank media is not properly detected in terms of size available. This is not expected.

...
<SNIP><FOLD><SPINDLE><MUTILATE>
....


This issue is now resolved. REMINDER: Read your labels carefully, with a light source other than your computer monitor. DERP.
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