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Intel DP35DPM keeps losing 4th WD5000AAKS in RAID-10

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  • NAS / RAID
  • Intel
  • Storage
Last response: in Storage
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November 23, 2008 2:46:39 PM

I have an Intel DP35DPM desktop board with 4 Western Digital WD5000AAKS SATA-II drives on ports 0-3 in SATA mode (not AHCP), presented to Vista SP 1 as a 920 GB RAID-10 volume (C:, OS/data) and a 23 GB RAID-0 volume (D:, swap/temp).

I have run this system with no problems from April '08 until about June or July. Every few times I would cold boot, the drive on port 3 would disappear. Usually I could power down or hit restart while in POST (after RAID init) and the drive would show up again. When this stopped fixing things, I moved port 3 to port 5 (e-SATA) and tried a new cable. Problem solved for about another 2 weeks and then the drive disappeared and never came back. So I RMA'd the drive and got a new one from WD, plugged it back into port 3, and voila, everything was stable from June or July until this week.

So here it goes again, the replacement drive on port 3 disappeared, before I go through tearing this system down and moving cables/ports, etc., does anyone have a suggestion on what's going on here?

I believe my power supply is 400W+, I'll check when I pull everything apart (again).

Here is my system report from the matrix console:

System Information

Kit Installed: 7.8.0.1012
Kit Install History: 7.8.0.1012
Shell Version: 7.8.0.1013

OS Name: Microsoft® Windows Vista™ Ultimate
OS Version: 6.0.6001 Service Pack 1 Build 6001
System Name: ANTEC
System Manufacturer: Intel Corporation
System Model: DP35DP
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz
BIOS Version/Date: Intel Corp. DPP3510J.86A.0413.2008.0306.2218, 03/06/2008

Language: ENU



Intel(R) RAID Technology

Intel RAID Controller: Intel(R) ICH8R/ICH9R SATA RAID Controller
Number of Serial ATA ports: 6

RAID Option ROM Version: 7.6.0.1011
Driver Version: 7.8.0.1012
RAID Plug-In Version: 7.8.0.1013
Language Resource Version of the RAID Plug-In: 7.8.0.1013
Create Volume Wizard Version: 7.8.0.1013
Language Resource Version of the Create Volume Wizard: 7.8.0.1013
Create Volume from Existing Hard Drive Wizard Version: 7.8.0.1013
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 7.8.0.1013
Modify Volume Wizard Version: 7.8.0.1013
Language Resource Version of the Modify Volume Wizard: 7.8.0.1013
Delete Volume Wizard Version: 7.8.0.1013
Language Resource Version of the Delete Volume Wizard: 7.8.0.1013
ISDI Library Version: 7.8.0.1013
Event Monitor User Notification Tool Version: 7.8.0.1013
Language Resource Version of the Event Monitor User Notification Tool: 7.8.0.1013
Event Monitor Version: 7.8.0.1013

Array_0000
Status: No active migration(s)
Hard Drive Write Cache Enabled: Yes
Size: 1863 GB
Free Space: 0 GB
Number of Hard Drives: 4
Hard Drive Member 1: WDC WD5000AAKS-65YGA0
Hard Drive Member 2: WDC WD5000AAKS-00YGA0
Hard Drive Member 3: WDC WD5000AAKS-00YGA0
Hard Drive Member 4: Missing hard drive
Number of Volumes: 2
Volume Member 1: OS
Volume Member 2: Swap

OS
Status: Degraded
System Volume: Yes
Volume Write-Back Cache Enabled: Yes
RAID Level: RAID 10 (striping and mirroring)
Strip Size: 64 KB
Size: 920 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 4
Hard Drive Member 1: WDC WD5000AAKS-65YGA0
Hard Drive Member 2: WDC WD5000AAKS-00YGA0
Hard Drive Member 3: WDC WD5000AAKS-00YGA0
Hard Drive Member 4: Missing hard drive
Parent Array: Array_0000

Swap
Status: Failed
System Volume: No
Volume Write-Back Cache Enabled: No
RAID Level: RAID 0 (striping)
Strip Size: 128 KB
Size: 23 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 4
Hard Drive Member 1: WDC WD5000AAKS-65YGA0
Hard Drive Member 2: WDC WD5000AAKS-00YGA0
Hard Drive Member 3: WDC WD5000AAKS-00YGA0
Hard Drive Member 4: Missing hard drive
Parent Array: Array_0000

Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD5000AAKS-65YGA0
Serial Number: WD-WCAS85919725
Firmware: 12.01C02
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 465.7 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 2
Volume Member 1: OS
Volume Member 2: Swap
Parent Array: Array_0000

Hard Drive 1
Usage: Array member
Status: Normal
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD5000AAKS-00YGA0
Serial Number: WD-WCAS85033761
Firmware: 12.01C02
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 465.7 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 2
Volume Member 1: OS
Volume Member 2: Swap
Parent Array: Array_0000

Hard Drive 2
Usage: Array member
Status: Normal
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD5000AAKS-00YGA0
Serial Number: WD-WCAS83633334
Firmware: 12.01C02
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 465.7 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 2
Volume Member 1: OS
Volume Member 2: Swap
Parent Array: Array_0000

Hard Drive 3
Status: Missing

Unused Port 0
Device Port: 3
Device Port Location: Internal

Unused Port 1
Device Port: 4
Device Port Location: External

Unused Port 2
Device Port: 5
Device Port Location: Internal

More about : intel dp35dpm losing 4th wd5000aaks raid

June 4, 2009 3:57:40 PM

Same exact problem -- one drive eventually goes missing -- on an Abit AB9Pro motherboard using the Intel ICH8R SATA RAID Controller. Tried different Western Digital ("WD") drives, tried different cables; neither worked. Now I have a brand new Asus P5Q-E motherboard with Intel ICH10R SATA RAID Controller. Same issue. On the ICH8R, one drive disappeared completely (as if not connected to the port) whereas on the ICH10R it says the drive is errored. Still looking for answers to this issue so please post if any. Having said that, I found this:

http://www.intel.com/support/chipsets/imsm/sb/CS-025783.htm

relating the issue to Vista and LPM (Link Power Management.) Read that whole page; here's a key excerpt:

Quote:
Various desktop Serial ATA devices such as hard drives and CD/DVD drives have been reported that do not comply with the Serial ATA LPM device specification and display erratic behavior when LPM is enabled.


So then I found this:

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=958&p_created=1050530240&p_sid=Se4_lwzj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjgsNjgmcF9wcm9kcz0yMjcsMjAzJnBfY2F0cz0mcF9wdj0yLjIwMyZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PUxpbmsgUG93ZXIgTWFuYWdlbWVudA!!&p_li=&p_topview=1

which states that:
Quote:
All Western Digital Serial ATA hard drives come with PM2 (power management) disabled. This setting should be used for desktop/workstation computers.
(But, is "PM2" = "LPM"??) More importantly, it further states that:

Quote:
If you are using the drive in a RAID/enterprise environment, and wish to enable power management on the drive (controlled spinup via spinup command per ATA standard), place a jumper shunt on pins 3 and 4.
[See jumper diagram on that page.]

However, when I set the jumpers as stated on my two drives, the RAID BIOS didn't detect the connected drives at all, and at the end of the POST it said that there was an SATA error on each of those ports. So I had to remove the jumpers -- re-disabling the PM2 -- but allowing the RAID controller to see the drives again.

I've spent HOURS and HOURS on this issue, so please help if you can!
Anonymous
a b G Storage
December 7, 2009 1:58:21 PM

Intel DP35DP with WD5000AAKS

same problem here took me a while to diag the problem! tried by changin sata cables & power supply cables, jumpers..
in fact try booting again & again and after a while it would work :sleep:  power management and reliability of this drive is bad!

have to perform 3-5 times a cold start boot before the disc is even recognized in the bios..
then the other 3-5 times I get a disk read error
then it stops on windows loading
after I while my os loads "fine"

WD disk have high temps, bad power management, loud noises...

many symptoms are the same to me as described on this site:
http://datacent.com/datarecovery/hdd/western_digital/WD...

conclusion.. going to throw WD5000AAKS away an buy a second Samsung 1 Tera SATA2 HD103UJ and install my os on it!
December 7, 2009 3:42:20 PM

mhenry79 said:


I believe my power supply is 400W+, I'll check when I pull everything apart (again).



I hope it's not a generic PSU.

I suspect u got a problem on the 12V rail. Try to use a multimeter on the Yellow line (12v) - RED cable on the meter, Black on Black.

- Power down.
- Switch yr multimeter ON to read DC
- Connect the RED line from the meter to the Yellow on the hard disk power like, and Black to Black. Make absolutely sure things don't get crossed or short.
- Power up and watch that meter.
- During power up, if the DC falls below 11 or 11.5 u have a problem with the power supply.

Any new hard disk goes into the line will probably fail.

I used a 12-16 WD hdd on multiple PCs and workstations and their temp is operational around 32-40 C. Case is built with HDD cooler master silent fans on the front and system is fairly clean. So far they are very reliable after 5 years. I render 3D animations and videos like mad.

take care :) 
July 23, 2010 7:07:26 PM

Had same problem with ASUS P5Q Pro mobo w/ Intel ICH10R Southbridge SATA II Controller. WD Caviar SE16 WD50000AAKS SATA 500 GB, 3 Gb/s, 7200 RPM HDD's got a Windows 7 pro install error on BIOS set to IDE or AHCI. No drive found or found drive with F6 driver but then got BIOS error. Any other Seagate drive worked fine.
!