D:\\ drive is not working properly but computer says it is

[Bobby012]

when I try and download a new program on my computer, it tells me to put in disk so I do and it tells me it can't find it. I go to properties and it tells me that this function is operating properly. Can someone please tell me what to do. Thanks

 

[mibix19]

If you put a music CD in, will that Play OK?. If it does, your cd drive may be faulty.

 

[soundguruman]

when I try and download a new program on my computer, it tells me to put in disk so I do and it tells me it can't find it. I go to properties and it tells me that this function is operating properly. Can someone please tell me what to do. Thanks

This has worked for all but one computer that acquired this problem, follow the directions carefully:
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In the navigation pane, locate and then click the following registry subkeys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
8. On the Edit menu, click Delete.
9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.