This is why Fry's sucks

They had a great offer for an antec p182 for $99 with a $50 mail-in-rebate yesterday. I place my order and receive an order acknowledgment email. Then, i get another one saying my order has been canceled due to lack of inventory. Son of a monkey's uncle!!! Sorry for the rough language, but I'm mad. I was all excited about my new case, and then no! I email them telling what happened, they say the order is canceled and that's that. Shouldn't they make more of an effort to help the customer if the order goes through? I went back later and it said out of stock, but not while i was there the first time. I vent my frustrations here in hopes the fry guys will pay attention and learn about customer service.

Maybe the instant you hit "submit", it was sold out?

Sounds like you should take your business elsewhere, no?
These places could care less about customers. they just want your money. They aren't going to make concessions, and you shouldn't either.

go somewhere else.

A LOT of stores do not do rainchecks on sales items.

Never been to the Texas store. Have shopped in several Southern California stores, and the Wilsonville Oregon store. Fry's is utterly fantastic for the large selection, they carry almost everything you could ever want. They simply blow away any other electronics store I have ever been in, literally.

But when you go to Fry's, you have to have done your homework, know exactly what you want, and what you want to pay for it. Also be on the lookout for returned items, many of the items on the shelves are returns. They are marked most of the time, but I have seen items that were obvioulsy open box or returns and have not been marked as such. Just be careful and look closely.

You never, ever, ever go into Fry's undecided and start asking for advice or questions about products. I have witnessed this first hand over and over when I hear a customer asking for advice from one of the employee's. Big mistake, the following line of baloney spewing forth goes from laughable to just downright ridiculous......

But for price and selection, you have to go online to beat Fry's. I personally want to actually see and touch what I am paying for, I am not an on-line shopper, so I head for Fry's.

Frys= cheap prices and terrible customer service. In fact the Grand Prairie Texas store is or seems like it is run by monkies. Been there, felt the pain.

Someone needs an anger management course. So they were out of stock and cancelled the order. It happens. No rain check? Many stores do not do that. Maybe they had a limited number of rebates they were allowed to issue. That would not be surprising to me.

And customer service? Many times while shopping at Fry's I have wished I could find a sales person to help me or found myself in long checkout lines (occasionally over an hour on big sale days), but I don't get frustrated. I know that increased customer service comes at a cost, and higher prices. Every company has to make a decision about where they will be on the low service/low price to good service/higher price continuum. Fry's apparently has made that decision on the side of lower price.

Every customer is free to select what stores they shop. But having made that selection, it is wrong to then attack the practices that are part of their merchandising program. I for one appreciate the low prices - along with a large selection it is one of the reasons I shop at Fry's. And probably why many other customers are willing to knowingly tolerate those long checkout lines.

It appears that it was a sale and low price that attracted you to try to make a purchase. I am sorry it was cancelled and you lost out. But if you are unhappy, just go shop at those high priced stores and pay the higher prices for the better service. It is your choice. I just don't hope you don't the return and complain about the high prices.

lol, the car in front of me got through the traffic light, but I got hit with the red light.... GAARRRRG!!! All I ask is that I get green lights whenever I drive for the rest of my life... Since I got a red light, I need to post on a forum to explain how bad the city government is for designing red lights... GAARRRRRG!!!

ROAR!!!!
ANGER!!!!

wtf, seriously... who cares. It'll probably be back in stock in 1-2 days when their next shipment comes, that's how Fry's usually operates. http://www.frys.com/product/4470306

And really, for me dude, I'd rather have them send me the email saying they're out as opposed to waiting and waiting and they just not say anything, or if they give me a raincheck, I personally would rather just know so I can get a different part and be happy and get on with my life.

weskurtz houston has 3 frys

one just south of nasa
one off 59S
one 45N

The Dallas and Plano stores are great. I prefer the Dallas store 'cause I can walk there in 5 minutes. The Plano store has a coffee bar, with a big black Steinway player piano just outside. Good employees at both.

update: Ok, they ran the same deal on the white (instead of gun metal) case and i got one, so i'm less mad at fry's now. I still think they should honor the confirmed orders, though.
BTW, this case is awesome.

I dont know guys, but I loved fry's, they had great networking kids for cheap prices, also had all the DVD brands for burning
the only thing they were lacking, were western digtal hard disks
but I wont blame them, I went buying the 28th of december, so all SATA hdds were sold out, only 500 GB were advailiable, and ddint want to spend more than 90 USD... ( microcente had ran out of the great sale of 320 gb hdds for 79 USD too )

This happened to me at Newegg. I bought a 22in (216bw) Samsung monitor from there back in November. A day later, the order was canceled due to lack of stock. I called and asked about the sale price ($50 off); if I'd get the sale price when it came back in stock and they said no. I wasn't overly upset as this happens from time to time. You may have submitted your order just as the last one went out the door and they hadn't scanned it in or something yet. I didn't care much cause I got the 220WM on black friday a lot cheaper. Don't get me wrong, Newegg is still among the best and order from them constantly but things like this do happen every now and then (if they didn't refund your money, like at hotbuyselectronics.com, thats a different story)...

If the OP still wants a deal on the P182, he should check the 'Egg right now. $90 after rebate, free shipping.

ok first, this is Toms Hardware, not Fry's Electronics... stop your crying here if you hope to accomplish something at fry's...

secondly, you're in a for a rude surprise if you think that A.) Fry's cares about the QQ'ing of one consumer... B.) It's Fry's fault that you didn't pick up the deal fast enough... C.) your little rant HERE, at TOMS HARDWARE, is going to resolve your issue with FRYS ELECTRONICS...

seriously, go cry to their corporate relations and keep your rubbish out of our forums... we get enough complaints from people that wonder why their new 8800GTX isn't working with their stock dell and it's whopping 300W power supply...

I used to work for frys, and i will tell you some of the people they employ are not very bright at all, let alone knowledgeable in the field of computers. i used to work up at the front doing returns, and also on the sales floor in the components dpt yet the A+ staff always called me up to help come fix problems whenever they had a Mac come in or, when ever they had something they should have been able to answer. but other than their pathetic staff, as far as finding things, i personally think they are better than most of their competitors, such as BestBuy.

EDIT: their website is the worst ive ever had to navigate through.

Ive been to the dallas and plano stores, great places to shop... but the people who work there know jack crap about what their selling.

I've had good and bad experiences with Fry's. About 2 )maybe 3) years ago, I was building my first computer. I bought 2x512mb sticks of DDR2 533Mhz RAM, which back then was about $100. When I got everything hooked up, it was actually 2 sticks of 1Gb. Which was really nice for me, because 2Gbs in a computer wasn't as common back then. It was just really cool.

And then I've had some bad experiences with returning products. I'd say the customer service isn't that good. But I guess they have good deals sometimes.

I like newegg. When I went to go buy my Tuniq Tower, the price was $60, when it is almost consistently on sale for $40 on newegg. But I needed it anyway, and bought it. Before it even got to my house, the price went back down to $40. I emailed newegg and explained what happened, and they gave me a $20 refund.

Newegg has great service.

truromeo4juliet, having a bad day?

Fry's typically has terrible prices compared to say newegg.... but they do have the occasional super deal on a random item you might want. It would probably be a bad deal to order your whole system from them.

well, it seems as though fry's is trying to improve. there was a similar scenario where a power supply was on sale with an excellent rebate. i jumped on it, got the confirmation email, and then a similar rejection email a day later, telling me they were out of stock. HOWEVER, they now included a statement saying they would try to fulfill my order within the next 30 days. does this still include the rebate? i'm not entirely sure, but at least they were apologetic about the confusion, and stated they were working to resolve the problem. This is all i wanted, a company to try to please the customer. without customer service, you're sunk as a business. it looks like someone there knows what they're doing. i hope they continue to work hard for the poor guy like me too keep prices low and service good.

I have the same experience with an ordering of Norton 360 yesterday. It is EXACTLY the same experience. I wrote to Fry's headquarter at San Jose and complain about that. The rebate is only good for the day and I missed it because of Fry's problem. I spent hour entering the order, gathering rebate required document, fill in document etc. The next day, I was told it is out of stock.