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AMD 64 X2 6000 3.0GHz video game problems

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January 20, 2008 7:54:25 PM

Greetings everybody

I recently installed a new AMD Windsor processor that works great except for a couple of things. First of all when I play Counter Strike Source, the games crashes periodically or the screen goes black. Also, I get bad fps in Flight Simulator 2004, it seems that the game skips forward. I installed the dual core optimizers and still have problems, please help.
January 20, 2008 8:01:18 PM

1) Can you list the rest of your system's components as well please.

2a) When you changed processor did you reinstall windows?

2b) You installed the dual core optimiser, but when you bring up the performance tab in task manager are there two graphs?

3) What cooling do you have on the CPU and what temperature is your CPU running at?
January 20, 2008 8:50:35 PM

1. I have a GA-MA69GM-S2H mother board. I have 4 gigs of OCZ RAM. I have an ATI X1950 Pro 512 MB graphics card. Also I have a Sound Blaster Audigy sound card. Finally I have a 500 watt power supply.

2. I did not reinstall windows.

3. Yes, there were two graphs when I checked the performance tab.

4. My system is cooled by the processor's fan and another fan that came with my pc when I first bought it. My pc is currently running at 46 C.
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January 20, 2008 8:59:26 PM

Currently I'm leaning towards windows being the culprit and needing a reinstall - quite often it doesn't update properly without one when you change CPU.

Second possibility is you don't have the CPU cooler mounted properly. That's assuming the 46c is an idle temperature (and I would be quite surprised if it's a load temperature, as the 6000 draws a lot of power and makes a lot of heat).
January 20, 2008 9:17:45 PM

i have a 6000+ and experience none of the problems you say.
my cpu idles at about 35c.
i also suggest you reinstall windows.
ir maybe a memory problem.
January 20, 2008 9:20:00 PM

Considering it was working fine before, it shouldn't be a memory problem...

But then, memory has been the most common hardware problem I've experienced (RAM + Graphics memory)
January 20, 2008 9:41:48 PM

I forgot to mention, that I did not put any thermal paste on the CPU, can this be the problem?
January 20, 2008 9:46:09 PM

Yes ... no thermal gunk = bad heat transfer = higher CPU temps = instability.
January 20, 2008 10:00:40 PM

Well I better go buy some, I'm hoping that this is the culprit. I don't want to reformat XP at all. I have everything working the way I want it to (except the video games issues). My computer is blazing fast, so fast that blazing is an understatement. Everything loads in a snap, internet pages load in an instant, literally this machine is perfect except for the bloody video game issues...
January 20, 2008 10:16:35 PM

Theres something I didn't try yet: I will reinstall my games and see if that's the problem. Everything else is working perfectly except for my games, hopefully this will work.
January 20, 2008 11:16:20 PM

honestly, you're going to need to reinstall windows if you want the fix, no way around it, if you change the amount of cores in a system, windows needs a reinstall.
January 20, 2008 11:55:53 PM

The thing is overheating. I didn't even know that it was possible to run a CPU without thermal paste without it even shutting down during bootup because of it overheating.
January 21, 2008 12:19:20 AM

Well I'm about to reinstall Windows, I'll tell you guys the news when everything is done installing. Once again, thank you all for trying to help me out here. peace

January 21, 2008 12:33:00 AM

What are you guys talking about? He would only need to re-install windows if he went from a single core processor to a multi-core processor. The HAL for multi-cores is the same regardless of how many processors are in the system (OS dependant, so if it's XP he can have up to 4 cores) If it's games only that are the problem, I would be looking more towards Direct X, and Driver issues. And for the love of technology man, get some thermal compound on that puppy. My OCed 6400+ Black Edition has peak temps of only about 43c, and idles in the low 30s. I'm on watercooling mind you, but my Opteron 175 running under the same hood was only maxing out at about 39C under full load.
January 21, 2008 12:36:52 AM

I agree with earlier posts, it's overheating. It's summer over hear in Aussie and even in a house with room temps between 26 to 30c my X2 6000 + idles between 32c to 36c.
January 21, 2008 1:51:07 AM

Don't the CPUs come with instructions that mention the use of some kind of thermal compound? Jeezus.

An installation done on an unstable system is crap. Put Arctic Silver 5 (or better) on your CPU and reinstall the HSF assembly; follow the instructions CAREFULLY. Then run memtest86 and make SURE the system CPU/memory is stable for at least several hours. Next, reinstall the OS from scratch, make sure you have the latest drivers, and run prime95 torture tests for a day. This way, you can be SURE that you don't have any thermal problems with your system. Only after you have done all of the above should be begin to reload your apps & data.
January 21, 2008 2:35:44 AM

holy crap! cant believe ur running an X2 6000+ without any thermal compound...its practically like not having a heatsink on...cant believe ur computer lasts so long without restarting...
January 21, 2008 3:12:28 AM

Lol...... Thats what we are here for, help others learn about pc's.
January 21, 2008 5:41:54 AM

Uh, guys? He is probably using a stock hsf. It comes with TIM pre-installed.
Since he installed the dual core optimizer firmware, I'm guessing he went single core to dual core. While windoze is probably the problem, those dual core files have been known to cause problems.
January 21, 2008 6:16:14 AM

I'm going to assume cs:s and flight sim 2004 are old enough to not be dual core optimized? Some older games have trouble running on two cores, something to do with the switching between cores or something like that... Start your game, open the task manager, right click on the game -> set affinity, uncheck one of the cores.
I had the same problem with lego star wars 1 + 2 as well as some other games...random black screens, frame stuttering, crashes. You have to set the application to only run on one core.

That still doesn't give you an excuse to run without thermal paste, though.
January 21, 2008 11:36:46 AM

APieceOfCheese said:
I'm going to assume cs:s and flight sim 2004 are old enough to not be dual core optimized? Some older games have trouble running on two cores, something to do with the switching between cores or something like that... Start your game, open the task manager, right click on the game -> set affinity, uncheck one of the cores.
I had the same problem with lego star wars 1 + 2 as well as some other games...random black screens, frame stuttering, crashes. You have to set the application to only run on one core.

That still doesn't give you an excuse to run without thermal paste, though.


The source engine used to have that problem about 3 years ago ... but they fixed it about 2 years ago
January 21, 2008 4:41:59 PM

bigglesworth1 said:
I forgot to mention, that I did not put any thermal paste on the CPU, can this be the problem?


LOL? Are you kidding? Turn that thing off untill you paste that puppy. You are lucky you didnt fry it already.
January 21, 2008 4:48:55 PM

My game still crashes even though I reformatted :(  I don't know what to do...
January 21, 2008 5:01:23 PM

bigglesworth1 said:
My game still crashes even though I reformatted :(  I don't know what to do...


Paste the cpu
January 21, 2008 5:14:56 PM

Hmmm if he's using the HSF that came with the 6000+ it should be ok. Though it sounds more like he doesn't have any airflow in the case. If 46c is the ambient system temp, then god knows how high the cpu temp is going under load. What kind of fan layout does your case have for airflow? Or what make/Model of case is it?

I don't know if the 6000+ and the Phenom processors come with the same hsf unit or not. The one that came with my 9600BE was the one with all thin aluminum fins, copper base, and copper heatpipes. The thermal paste on that appeared to have the same look and consistency as what comes with the Zerotherm Nirvana HSF unit, which as far as I can tell is just a small tube of ZeroTherm ZT100 thermal grease. That wouldn't suprise me because Apack/Zerotherm is also an OEM HSF supplier company. With that unit you should likely be seeing idle temp around 30-32c, and load temp around 40-45c at least thats my experience with it. But that is if it's installed properly.

If it was like the HSF unit that came with the 65w Windsor X2 4200+ I had, then that would be an all aluminum heatsink with thick fins. Fine for a 65w proc that rarely draws over 51w under full load, but not for an x2 6000+ that probably runs closer to 110w full load.

If it's possible, I'd put a couple more fans in the case for airflow, and if you really want to, get a better cpu cooler. Zalman 9700, ZeroTherm Nirvana 120, and BTF 90, Thermalright Ultra 120 is good as well, and grab some arctic silver 5 or Arctic Cooler MX-2 thermal compound.

And another question I dont think has been asked. When you upgraded to the 6000+ did you clear your cmos bios settings and redo them afterwards? That can also be an issue if your bios is still trying to use the settings from the older processor.
January 21, 2008 5:16:38 PM

Make sure to Download AMD'S Dual Core optimizer its a must for games.

Make sure to download a 3rd party program that allows you to set older games to 1 Core
so you aren't skipping around in older games in fast forward and slow motion.
January 21, 2008 5:38:29 PM

the dual core optimizer doesnt do very much these days (although he said he already installed it)... CS:S has no problems running on an X2... Nor would it be crashing constantly.

either his CPU is throttling because of too much heat, or hes got some other issues.

Cant believe theyre were so many dumb posters talking about reinstalling windows...
January 21, 2008 5:55:11 PM

I did not clear my CMOS BIOS settings or redo them afterwards because I don't know how to :(  I'm relatively new at installing hardware and configuring them. My pc is lightning fast, it's just that my games don't work properly and that is very frustrating.
January 21, 2008 6:04:43 PM

compusa sells thermal paste?
January 21, 2008 7:10:05 PM

Agreed, if that's the CPU you have, then yours should have come with the thermal pad, I'm running an Athlon x2 5200+ and mine runs in the 20's celcius range. I think you might want to look into more fans to pull more air through that case....
January 21, 2008 7:33:50 PM

Quote:
Your stock cpu should have come with a thermal pad on it already. This is sufficient.


Yeah, what she said, especially if its the copper heatpipe version of the HSF unit. Like I said, that one comes with a pre-applied pad of what looks like ZT100 Thermal compound, that is just the right size for the CPU if the unit is seated properly.

But, if you re-seat the cooler, you'll need to clean off the old compound from both the hsf and cpu heat spreader with some high % rubbing alcohol, and apply the new compound to the cpu's integrated heat spreader. I do this on my cpu's by running a thin line of the compound down the center of the heat spreader, and then using an old phone card or expired credit card I spread out the compound until it has an even layer over the entire top of the heat spreader. This should be a very thin layer, like less than 1mm, just thick enough that you can't see the metal through the compound/paste/grease.

BUT, before you worry about doing that, it would be a good idea to let us know what kind of case you have, as I said before I suspect its more of a poor case ventilation/airflow problem. Also a description of which HSF unit you got with the cpu would also be helpful, just in case.

Does it look like this? The HSF that came with my X2 4200+ Windsor


Or like this? The one that came with my Phenom 9600 Black edition
January 21, 2008 7:49:37 PM

Nah, I bet he's using the stock cooler and didn't notice it had "pre-applied" compound on. He wouldn't be booting with out it.
January 21, 2008 7:52:57 PM

Loser777 said:
Nah, I bet he's using the stock cooler and didn't notice it had "pre-applied" compound on. He wouldn't be booting with out it.


Both of those are stock AMD coolers. The one on top is from the Athlon64 X2 4200+ 65w Windsor I have. And the second one is the stock AMD cooler that comes with the Phenom 9600, which is supposed to be the same one for the 125w Windsor X2s.
January 21, 2008 8:29:27 PM

Yea Mathos, that's the exact same cooler I have. It can't be the heat issue that's crashing my game because if my system was truly overheated, it would have crashed entirely, not just the games.
January 21, 2008 9:32:58 PM

bigglesworth1 said:
Yea Mathos, that's the exact same cooler I have. It can't be the heat issue that's crashing my game because if my system was truly overheated, it would have crashed entirely, not just the games.


Well, it's most likely nothing to do with the cpu cooler then. That Cooler should be more than sufficient to cool the 6000+, not quite as good as an aftermarket cooler but still. Like I said, in a room with a decent ambient temp, say around 70-80f it should run around 25-32c idle up to about 40-45c under full load for the processor. I currently have that phenom/ high wattage X2 cooler installed on the old X2 4200+ for added cooling effectiveness.

Ok, this leads us to Case ventilation. Is that 47c the case system temp while idle? If so that means you have a lot of heat lingering around the inside of the case causing hotspots. This will really show and cause major instability under loads such as games, since that temp will jump even higher during heavy loads. Things like the Video overheating, and not displaying picture. It'll cause the chipset and ram to start overheating, fun things like that not to mention the Power supply also puts out more heat as it is put under higher load.

Now the reason I mention the case, has to do with a couple things. If it's an OEM case, something like what HP/Compaq, or the likes would use there may be limited fan mounting options. If it's retail case like the ones you can get off newegg or other sites, that helps. For optimal airflow in any case you want 1 rear exhaust fan, and 1 front intake fan, air should equal air out. A lot of cases use 80mm fans, many are moving to larger 120mm fans though for more airflow with less noise.

If you only have 1 fan other than the cpu cooler, then that means you either have 1 intake fan, with no fan pulling the hot air out of the case. Or you have 1 exhaust fan, which creates a vacuum, making the cpu cooler have to work harder to cool the cpu, with less available fresh cool air. Also remember that unless it's a silent psu with no fan, that the PSU will have a either a fan that pulls air up through it from the inside of the case, or it will have a rear fan that blows heat off of it out the rear of the case. Some times it'll have both. But, PSU fans rarely help with cooling the rest of the system.

I do think system heat is part of the issue. But, I also suggest clearing the bios, if you need help just ask people around here. When upgrading and installing a new processor it's always the best bet to clear the cmos, and then go into the bios and make sure that the ram and Cpu are all under proper settings. If there was previously another processor installed on the board, it may still be using the settings from the old cpu.
January 21, 2008 10:06:51 PM

Actually, I replaced my motherboard along with the processor, so the Gigabyte I have is brand new. I don't see any elements of my old mobo being left over with the reformat and everything.
January 21, 2008 10:19:38 PM

Theres one more thing I didn't mention, I have both the onboard sound (Realtek) and Audigy Sound card enabled? Can having both sound sets enabled be a problem? Because Counter Strike crashes with looping sounds. Before I replaced the mobo and processor, I always had both the onboard and the Audigy sound card enabled and this never caused problems.
January 21, 2008 11:05:37 PM

It can cause crashes, depends on whether they're both using the same IRQ's and memory address's. But that shouldn't be much of an issue for any board that has APIC (advanced programmable Interrupt Controller) enabled in the bios. If you haven't changed anything in the bios, apic may be disabled, varies from board to board. Some come with it enabled, some default to disabled. The difference between APIC enabled and disabled, is with it enabled, the system has 25IRQ lanes to use for hardware. With it disabled the system only has 16 IRQ lanes to use for hardware.

I notice that is a 690g based board, with a built in video processor. You may need to go into the bios and disable that, as it also use the PCI express lanes that your discrete x1950 video card uses. Not to mention it will also have an amount of system ram allocated to it if it's enabled. You won't notice that in Windows xp 32bit though, since it will only detect 3.25GB of ram out of the 4GB installed, and the built in video would only use up to 256mb of that 4gb off the top before windows comes into play anyway.

As far as the sound cards go, the built in sound is actually higher quality than the sound blaster audigy. But, it has higher cpu usage, since integrated sound uses the cpu to do it's processing. I'd either not use the audigy, and just use the on board sound. Or if you don't do any HD video or sound playback, then you'd be ok, disabling the onboard sound and using the sb audigy. Course if you want even better sound output you could get a soundblaster X-Fi of some sort. Or there is that other HD discrete chipset that I forgot the name of.

Hardware conflict between the onboard sound and the audigy could be causing the issue. Or a conflict between the onboard video and the x1950 as well. Or could even be both with what you're describing.

But, I'd still go and get that case airflow problem taken care of either way. Shouldn't be running your temps that high.
January 22, 2008 3:23:06 PM

Kill the onboard sound in the BIOS. Kill the onboard Video. Check the BIOS revision and compare that with Gigabyte's site for revisions. Google DirectX and download the latest version (9c if you have XP). Download drivers for the videocard directly from AMD. Update the chipset drivers from AMD. Also check the Videocard vendor for a BIOS update.

Download CPUz and make sure everything is reporting correctly for the CPU (I have seen some BIOS revisions mis-report the HT speed causing problems).

Also is that 46c at load or just sitting there? Heat will cause the CPU to throttle back, and if it gets too hot, it will outright shutdown, but it shouldn't cause crashes. IMO if the CPU temp is in range under load, I would say it's not hardware, sounds like a driver issue. You can also check the System and Application logs in Administrative Tools > Computer Management in Control Panel for any errors.
January 22, 2008 6:24:35 PM

monst0r said:
honestly, you're going to need to reinstall windows if you want the fix, no way around it, if you change the amount of cores in a system, windows needs a reinstall.


Upping the cores needs a reinstall?!?!? how crap is that!

Glad i spotted this, planning to go for a q6600 this summer, now I know thats a bit of a major op.

cheers
January 22, 2008 11:29:20 PM

I don't know what to do anymore, I tried everything and they all fail miserably. What makes this worse is that Counter Strike flies literally at the speed of light, great fps and all around great performance, except the crashing issue. Oh well, I'll keep on trying to figure out the problem.
January 22, 2008 11:34:51 PM

After looking at the application logs, I found these:

Faulting application hl2.exe, version 0.0.0.0, faulting module datacache.dll, version 0.0.0.0, fault address 0x0000b423.

Faulting application hl2.exe, version 0.0.0.0, faulting module serverbrowser.dll, version 0.0.0.0, fault address 0x0002102f.

Faulting application hl2.exe, version 0.0.0.0, faulting module datacache.dll, version 0.0.0.0, fault address 0x0000b423.



What do these mean other than that the program crashed? I found many more by the way, but I saw no need to post them since they were practically the same.
January 23, 2008 1:30:36 PM

Hopefully a breakthrough is around the corner. It's only a matter of time, I hope.
January 26, 2008 5:43:37 AM

Does this only happen with CS source or does it happen with all the other games you have? maybe some corrupted files in steam? not quite sure...just throwing it out there...
Try playing some other demanding games to see what happens...
January 26, 2008 12:50:07 PM

Hmmm as far as CS:S goes I did a search on those specific errors, and it seems that you're on the only person getting those. So that may have to do with the game, most likely revolving around a bad setting in the map you're playing.

Otherwise other than the things I told ya, I'm at a loss too, since computer programming isn't my strong point.
March 18, 2008 10:25:38 PM

Hey everyone,
im having the same problem however with CM2008 and crysis.
i went from a 4200+ to 6000+ and now have very unstable gaming.
how do you change the BIOS settings for the new CPU.
thanks
sash
!