My Dell Precision 390 has a QX6700. According to Core Temp and other utils it runs right around 60C at idle. After about 5 minutes of stress testing with Prime 95 it went as high as 90C even with the fans at full speed. Is this normal, or do I have a problem here? Ambient temp in the room is about 23C.

I'm just a noob when it comes to this stuff, but I figured you guys are the experts so what better place to ask. One thing to note is that I did have the CPU replaced awhile back, and I watched the tech put the grease between the CPU and heatsink, although I have no idea how good of a job he did.

I just had a custom desk built and this is with the computer in a special compartment. It's completely open in back, but there is a door on the front so you don't see the computer. The door to the compartment doesn't fully seal so there is a 1/4" or so gap all around the edges for fresh air to get in.

I thought this might be a problem but there seems to be plenty of airflow as evidenced by the fact that the temps literally drop just 1-2 C at the most if I completely open up the door where the computer is.

If I leave the door open and force both fans to high speed it will drop to about 50C at idle.

A few details on the computer if it matters - I'm running an nVidia Quadro NVS 400 which gets pretty darn hot, I've got a few hard drives in there running a RAID setup, etc. I imagine the video card is adding some extra heat overall as compared to running a "normal" video card...

Is this something to worry about? If so, what would be the best course of action? Thanks!

That is to hot, sounds like your heatsink is not making good contact with the surface of your CPU. Have your tried reseating, making sure all retainers are properly set and giving equal pressure. If you pull off the heatsink, make sure to reapply a smoother layer of thermal paste and reseat carefully.

I've added RAM, changed a few power supplies, etc. but I'm not sure I'm comfortable messing with the CPU and heatsink. I notice you're in Texas. You're not in the DFW area by any chance are you? If so, any idea where I could take it to have someone who knows what they are doing do it?

does the geek squad do that kind of thing?

Sorry, I'm not anywhere near DFW area. If your brave you could at least try and apply some pressure to the top of the heatsink just to make sure its making contact, may be just enought to seat it correctly if that the problem.

I can testify that Intel's TIM (in my experience) is horrible, and could need replacing.

You guys think it would be smart to trust my computer to someone like the Geek Squad/BestBuy type people, or do I need to find a real "pro" ?

Pros are hard to find, and those who claim to be pros are only after your money. Geek Squad/Best Buy people know nothing, because they're just trying to earn a living on the low salary and has no interest in hardware to begin with.

You're better off reading online guides and become a pro yourself.

It looks like a combination of bad installation and bad hardware. A decent cooler can get much better than that temperature even without thermal compound applied. Consider getting a new cooler:
http://www.frostytech.com/top5heatsinks.cfm

yeah be a pro yourself...

my friend hired a "pro" to assemble all the parts for him.... I did mine myself...

he had much better parts...

but in the end mine ended up performing much better than his just because he didn't know anything about it...

so do it yourself.... plus... once you do... you'll never buy from dell again

One. Intel's stock push-pin HSF is lousy. You could perform a quick check by applying a little rotational pressure on the heatsink, if it shifts, it is not making good contact.

Two Concur with dagger, recommend replacing the Intel HSF with an after markert brand (Aprox $30 -> $40). Would not lump all Geek squad as inept, but it is pot luck. But then this is more a mechanical process than electronics knowlege. Unless you are the "Two Thumbs" type of individual I would say You can do as good as avg tech. Just read up on it - Don't put to much thermal compound on and make sure the "Block" make good, solid contact with the CPU. Don't forget if you pull the HSF you need to clean the old compound off - use 90% alcohol.

As far as figuring out what will work, is it just a matter of making sure there is enough space for a new 3rd-party cooler to fit properly?

To keep things simple I started looking for a Dell replacement part that I know will work in my Precision 390, and a few people seem to have good luck with upgrading to this one:

http://www.centrix-intl.com/details.asp?productid=5028

It's a direct replacement so no fitment issues. I'm thinking I'll just give it a try ... it's got to be better than this crappy aluminum heatsink that's on here now.

Thanks for the replies! One guy with the same Precision 390 was about 65C under load, and with this new P8016 he is at around 45C. I'm at 60C at idle so I think I also have a bad contact issue as well, so hopefully I can kill 2 birds with one stone by upgrading.

Thanks for all the replies!

Based on the picture of the system I found:
http://videoediting.digitalmediane [...] p?id=53163

The cooler is not stock, and needs a special housing. The replacement part you found looks like what is probably already there, and so would likely fit well.

Have you verified that the CPU cooler fan is turning?

Also from the pic, it looks like your vid card feeds hot air right into the CPU cooler.

Also, I think your Quaddro has no fan... if such is the case, you might benefit from a slot cooler next to it, provided there is room:
http://www.newegg.com/Product/Prod [...] 6835888602

Is your Dell still under warranty? It might be worth a call to them with your findings to see what they have to say about the high temps. I would not trust it to a Geek Squad, that's for sure. I doub't they have staff, knowledge, or even supplies to deal with the issue at all...but they'd likely be glad to pop the case open so they can take your $$.

I'd call Dell to see if its running within their specs.

I may give Dell a call although I have a feeling they will say that it is within Intel's specs so they probably won't want to do anything.

The fans are working fine. I opened it up to verify which heatsink I have in here now, and it is indeed the crappy one that looks like this. Not sure why they would use this on a quad core QX6700...



I took it off just for "practice" and the gease was a mess. All clumpy and uneven, etc. It didn't look like it was doing much good so I removed all the grease from both the CPU and heatsink and put it all back together.

Unfortunately now the thing is at 78C at idle LOL so I guess that was a bad idea. I'll run up to Radio Shack tomorrow to pick up some Artic Silver. I guess this crappy heatsink won't even seat up properly without grease. I re-did it 3 times and it feels solid (can't move it at all etc) but who knows.

So I'm going to replace it with this heatsink which is a direct replacement:



I'm also adding a slot cooler above the video card so hopefully that will help too.

Thanks to all for the replies - much appreciated. Wish me luck!

We've got your back. You can get better goo than Artic Silver 5, even though that's still good stuff. If you can pick up some Artic Cooling MX-2 or OCZ Freeze you'll have as good or superior TIM without the curing time of AS-5.