My PC is running Windows XP Professional. I can't see the DVD/CD-Rom drives in the Device Manager. I can't get a known pre-recorded CD to play nor can I get a DVD to play a movie. The DVD-RW will open if I press the front button manually but nothing happens after I close it back up. I have tried to update the registry by deleting the Upperfilters and Lowerfilters. I tried unplugging power and removing the DVD-RW and waiting a couple of hours and still the PC doesn't recognize the devices. I have tried all of the microsoft support tips and none of those items worked. Please HELP!