Need some help with my new computer

I just got a new computer from Dell this week and I am having issues already.

On my screen I get little boxes after having the internet up, or a picture or anything. The boxes are pink, green, purple, etc. See the picture below.

I have installed new drivers, uninstalled them, updated them, etc. Then I called Dell support and they did they same thing. When that didn't work they told me to do a full system restore- that didn't work either.

The video card is a nvidia 8600gt and I downloaded the drivers from website as of yesterday. I have also tried multiple DVI cables.

I read that bad memory elsewhere can cause issues like this or that it is strictly video card issue.

Any help? Dell said I might have to send it back to them and I want to avoid doing that if I can.

Thanks in advance.

Thank you for your reply. I will call Dell with this new info. Maybe it will be just easier to request a new card.

Thanks again.

Maybe I should of asked if those things are part of the wallpaper or not.

Something is definitely wrong with your video card.

It is a Dell card (I haven't "touched" the computer, it is how they shipped it to me).

Dell support logged onto my computer and downloaded drivers from their site, but that didn't work.

Then the computer was factory restored and then the drivers were downloaded from Nvidia's website instead to see if that worked.

I contacted Dell today and they said they are going to ship me a video card which I will install myself, and if that doesn't work then they plan to have a tech install a new motherboard.

I wish I knew more about computers, I am pretty bummed I paid $1000 for this brand new computer and it's giving me trouble.


Thanks for all the help again, I appreciate it!!!

Well at least you have Dell support. If you had built it yourself, you might have a tougher time. Although for those of us who build our own, having a tough time is part of the fun.

Update #2

I received 2 new video cards yesterday. Thankfully I got 2 because one of the replacements looked beat. Anyway, I installed the better looking card and updated the drivers from NVIDIA's website. So far everything seems to be going well, for now. Thanks everyone for your help, your knowledge is invaluable.

Tom C.