Working on a customer's recent model GWay computer. It's an AMD processor, model GM 5088
The on board video is dying. Sometimes it lights a monitor and sometimes not. When you can get a screen to light, the machine has to be on for at least ten minutes - then all of a sudden the screen will light up. If you restart, often you'll get no video again.
I've used three monitors on it and had the same issue with all of them.
The computer has an unused PCI express slot. I plugged in a test card and still got no video - this time from either my add in card or the on board video. Again, I waited a while and saw the CMOS Setup screen. There is no place in the setup screen to disable the on board video.
I look at Gateways' website and they claim it to be automatic; when you plug in a card to the PCI-e, it's supposed to disable the on board one (PHOENIX BIOS).
So could that unused PCI-e slot be dead? Could it be related to the on board video issue? I know, I know it's a Gateway, otherwise known as a used, rebuilt Emachine. But this is a new customer and I'd love to get it done and make him happy!
Suggestions?
The on board video is dying. Sometimes it lights a monitor and sometimes not. When you can get a screen to light, the machine has to be on for at least ten minutes - then all of a sudden the screen will light up. If you restart, often you'll get no video again.
I've used three monitors on it and had the same issue with all of them.
The computer has an unused PCI express slot. I plugged in a test card and still got no video - this time from either my add in card or the on board video. Again, I waited a while and saw the CMOS Setup screen. There is no place in the setup screen to disable the on board video.
I look at Gateways' website and they claim it to be automatic; when you plug in a card to the PCI-e, it's supposed to disable the on board one (PHOENIX BIOS).
So could that unused PCI-e slot be dead? Could it be related to the on board video issue? I know, I know it's a Gateway, otherwise known as a used, rebuilt Emachine. But this is a new customer and I'd love to get it done and make him happy!
Suggestions?