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Random Disconnects When Using Internet

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smoott   09-17-2008 at 04:01:14 AM

I've Been having a lot of issues with my current internet connection. Its a wired connected, into a Gigabyte On-board Ethernet port. When I ping websites, I will have steady responses until it gets a request timed out. I get about 6 request timed out in a row (at which time my internet has stopped working) and after that the internet comes back on and I resume receiving a response from the ping.

I have tried buying a PCI NIC, adjusting duplex, changing DNS server. I have tried the connection on other computers and the same behavior is shown. I called my ISP (Bell) and they had me ping their gateway, and it was completely solid, not a single packet was lost. As soon as I ping anything else, www.google.com for instance, I get "request timed out" intermittently.

Does anyone have any idea why this is happening? The Tech people at Bell claim they are looking into it, but they cannot figure out a reason why its happening. I was hoping someone here has some experience and can maybe Help out. Thanks!

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gamerk316   09-17-2008 at 02:34:57 PM
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Try this:

Open command promt and enter: tracert www.google.com

I'm betting that one of the hops is causing packet loss somewhere in between Bell and your destination.

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smoott   09-17-2008 at 04:15:14 PM
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Ran the tracert, all of the hops completed, and the pings were not that high....

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gamerk316   09-17-2008 at 05:09:19 PM
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hmmm.....tracert = OK, ping = Not OK...

Might just be traffic related...what type of connection is it anyway?

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smoott   09-17-2008 at 07:58:42 PM
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Just a standard cable connection 5m down/1m up

Reply to smoott
gamerk316   09-18-2008 at 02:23:51 PM
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Wait...5 MBPS on CABLE???? Wow, parts of the country really are getting hosed...Hope your not paying more than $29.99 at the absolute most, as $49.99 gets me around 15k MBPS here on Long Island, and we probably are getting another pricecut due to Fios moving in. (For some reason, we seem to get everything first, and Cablevision and Verison are having a full scale price war down here...good for us at least :D).

I'm guessing now the ping issues are due to an overall low bandwidth. Bells backbone could also be the problem...

Try running a speedtest at speedtest.net, and post below. Take a visual note of how steads the download speeds tend to be. I'm betting its going to jump a few times while you run it. When done, post below, so I have a better idea of what your connection should be like.

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