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Computer won't start- Possibly CPU or Mobo

Forum CPU & Components : CPUs - Computer won't start- Possibly CPU or Mobo

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***SHORT VERSION AT BOTTOM***


So I was given a fairly new Gateway computer, which will not start!
Its a 2A Ghz Pentium 4 processor. Nothing new was installed, no hardware OR software. However, the previous owner said she thought it had something to do with a worm or virus, which I do not believe is the case.

When I press the power button, there is no video output (nothing wrong with monitors I've tested it with), however I can hear the fans and drives spin up. It sits this way forever.

So heres what I've done so far:

I figured it may be a video card issue, even though there were no error code beeps, but hey.. I had to start somewhere. So I switched out the video card with a known working one, and nothing... same problem

Then, I figured I'd use the power supply test switch. I unplugged all power cords from within the computer, leaving the power cord that plugs into the power strip. Then, I plugged in each device's power one at a time, and held the test switch for 5 seconds. With each device, the light was solid green for the full 5 seconds.... Except for when I plugged in the little 4-pin power connection plug to the motherboard!

The big power plug (20 pin) to the motherboard, however, DID work.

I believe this is the CPU Power plug.

So anyways, I went on trying to unseat the heatsink. I sucessfully removed the fastenings, but it seemed as thought it were glued to the CPU! The heatsink was literally STUCK to that CPU, and I eventually (and violently) seperated them. The CPU was torn from the motherboard, which scared me because I was unable to lift the securing switch (the lever that holds the CPU to the mobo) because the heatsink was blocking it.

Anyways, there is no visable damage to the processor, except the lubricant was completley hardened and stuck on the CPU. Is this normal? If I remember correctly, it's supposed to be a slippery liquid.. not a hard glue like substance.

Unfortunately I have no spare compatible CPUs or Mobos to test these on.

So I'm wondering if I should go ahead and buy a new processor, or CPU+mobo combo. If I buy a new processor, it will have to match the socket, and if it doesn't work, then I'll need a new mobo, in which case, I'd rather just buy a faster cpu+mobo.

I appreciate any and all feedback, opinions, or ideas anyone has. I apologize for the long report!
Thanks
Norzoloco

If you don't understand the Power supply test switch, look here for an explanation:
http://support.gateway.com/s/POWER [...] 8305.shtml




***SHORT VERSION***
Computer won't start
Power is flowing, lights on, no display, no beeping
Tested with working video card, nothing
Used the power supply test switch individually on each component separately, revealed that the 4-pin power connection was the problem (I believe this is the CPU Power connection)
Took off the CPU, which seemed to be GLUED to the heatsink! Took alot of force to remove!

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Thanks for all the information. If you have multiple RAM sticks try booting up with only one (rotate through them to give each RAM stick a try).

Good luck!

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Reply to TechnologyCoordinator

first it can not be fairly new with that cpu?

its probably hardware

------------------------------ http://i63.photobucket.com/albums/h138/4rothrocks/WarpedSystemsAnimation-1.jpg
Reply to dragonsprayer

Could be a number of things, really. I would first suspect the power supply. Remove everything except the CPU, 1 stick of memory, and the video card and start from there.
CPU's don't normally go bad.
It is normal for the thermal compound to dry out and cement the heatsink to the CPU after time. Sometimes they can be really, really tough to seperate. This only serves to indicate that it was properly applied, and was doing it's job well.

Reply to jitpublisher

I think the piece of crap 250 watt PSU with the dead 4 pin cpu was the main culprit. If the cpu doesnt get power the system wont post. But you mayhave ruined the cpu or motherboar or both since you was rough with it.

To get them appart you need to undo the fasteners and gentyly twist clokwise until you brak the connection. Pulling them straight apart enough to pull the cpu out of the socket is a very bad deal.

Good luck. I would start with a new PSU first.

Reply to roadrunner197069
- 0 +

norzoloco the 4 pin 12 volt cable on that power supply could be bad or the supplied 12 volt supplied volttage on power supply 12 volt could be bad.

cpu I"m thinking is a pin cpu (478,939.etc) compound on heatsink of pre-brought pc will usealy dry's harder on the cpu and will harden more,where as actic silver will stay more pastety.

try artic silver 5 on cpu if you get cpu cleaned good enough.

try that first,if you can see if you can borrow ps to test.

------------------------------ ▐ ASUS RAMPAGE EXTREME II ▐ I7 920 ▐ 3 GIG CORSAIR 1600 ▐ BFG 280 GTX ▐ ANTEC 850 PSU ▐ ANTEC 900 CASE ▐ ACER 22" 2216WB LCD ▐ SAITEK ECLIPSE II ▐ LOGITECH G5 ▐
Reply to major53
- 0 +

That 4 pin connector supplies power to the mosfets, toroid coils and capacitors. That is where I would look first.
Around the cpu socket there are some cylinders. These are the capacitors. Look at all of them, and see if they are leaking. Then look at the tops, and see if they are flat. If the caps are leaking, or are not flat, that's your problem. If you know someone who is good at soldering and desoldering electronics, you can buy new caps and replace the bad ones. Just make sure you get good ones, with the same ratings.
Near the caps, there are small square (two demensional) pieces of plastic, with three pieces of metal sticking out one end. Look closely at these. If any of them are blown up, look charred or have a hole, then toss the board.
A trick for seperating the hsf from the chip, is to put them in a plastic bag, and put them in the freezer. A sharp object inserted between them, after they have frozen, should do the trick


Message edited by endyen on 02-04-2008 at 09:12:03 AM
Reply to endyen
- 0 +

I previously had the same issue with a cheapo build, one of these fixed the issue tho.

http://www.newegg.com/Product/Prod [...] 6812189060

(sometimes the cheapest idea works, about $5 at most PC stores)
Try it before you get a new Power Supply, since it is just the 4 pin, it could be grounding itself, or disconnected in the PS.

Reply to IH8U

Here's a decent write up in Tom's wiki: Troubleshooting a New Build

Might be useful. Good luck.

------------------------------
The Edge... There is no honest way to explain it because the only people who really know where it is are the ones who have gone over. - HST

Reply to Jake_Barnes

Thanks for all the advice!
I've been trying some of your ideas.

First, I took out the PSU, ram (only 1 stick), and hard drive, and threw them all into my machine. It started up fine, all the way to the boot menu. This rules out those 3.. leaving the motherboard and CPU. I looked at the Motherboard closely and checked the capacitors, and everything else. Nothing was warped, leaking, or burnt. Everything looks to be in good shape.

With that being said, my main guess would be the processor is dead. Well, I'm pretty sure it was dead (before I got my hands on it). I'm going to get a new mobo/cpu just in case, since I'd like to upgrade anyways. I am curious about something though.. Is there any way I won't have to reformat/reinstall Windows on the hard drive after upgrading? I know that when I threw the hard drive into my machine (after unplugging MY hard drive), it would get to the boot menu, and reset every time I selected an option. This has happened to me when upgrading before, I'm just wondering how to avoid that pain in the neck format and re installation.
Anyways, thanks again, you have ALL been so helpful! I'm now quite positive its the processor, and if only I had a spare CPU, I'd be able to rule out the motherboard.
Thanks
Norzoloco

Reply to norzoloco
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