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PC can not recognize Seagate Internal Hard drive

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February 18, 2009 3:49:26 AM

For some reason my Seagate hard drive is no longer being recognized by my pc. It is not in MY COMPUTER, Bios, or disk manager. I have no idea what happened I have not been inside to computer at all and it was working just fine a day or so ago. I checked seagates website and my model number is not listed under the firmware updates, so I have no idea what happened.

There is no clicking, all cables are fine, I tried different sata ports including power and still nothing.

I pulled the hard drive and hooked it up to 2 different transfer kits and neither worked. I hooked it up to a usb data transfer kit and it powers on but will not show in Device manager, disk Manager or My computer. There is no odd noises or excessive heat. Then I plugged it into my hard drive enclosure and that to did not work.

After I pulled the hard drive I noticed the following message in device manager with a yellow exclamation mark.

"a2rnr08h ide controller"

I tried to update the driver and received a message stating that drivers could not be found, I put the Mobo disks in and still nothing.


So after doing some research I found that this is a common problem with these drives and Seagate has an update for it. While I went and downloaded the ISO update and booted into it, but I got the following message while trying to install the new firmware

"scanning for controllers
scanning for devices
scanning for devices on Generic PCI ATA

Found 0 Devices

Scanning for devices on Generic PCI ATA
Found 1 Device
Scan complete, 2 controllers and 1 device detected

****************
Exit with Code 2

****************
Error: Specific Model Not found.. Expected"



I have no clue why it cant find the exact model because I triple checked the model before trying this and I unhooked my primary Western Digital drive while doing this, so I dont know why it cant find it?

Although the interesting thing is that on the box it has the model number as ST3500641AS-RK, but on the hard drive itself the model number is ST3500320AS and that is the number I searched and found out that this is a common problem. The serial numbers are the same.

So at this point I have no idea what else to try and I will tell you this I will NEVER again buy a single Seagate product..............when I was purchasing this I had a bad feeling about it and I STILL put the WD drive down and got this POS instead
a b G Storage
February 18, 2009 12:49:17 PM

Return it, sounds to me like it simply died.
February 18, 2009 7:40:36 PM

Its 2 months old and Circuit City is out of business :(  I have been waiting days for a response from Seagate.
Related resources
February 19, 2009 12:42:21 PM

Seagate drives are pieces of ****. I just received an external hard drive last week that did not even power on for more than 10 seconds. I am not buying seagate drives again nor am I shopping at the place where they passed it on to me.
February 21, 2009 1:57:31 AM

Well not only do their drives suck but their customer service is just as bad. So far 4 emails and 4 calls and yet NOTHING.
February 21, 2009 2:29:15 AM

just bought a seagate 1.5 TB drive and it rocks!
a b G Storage
February 21, 2009 2:14:42 PM

Homeboy2 said:
just bought a seagate 1.5 TB drive and it rocks!


Congrats on that, nice big fast drive..... if it runs more than 2 months I would consider you extremely fortunate.
February 21, 2009 6:43:04 PM

we'll see, but i think seagate has fixed the problem. if not, its back to the factory. they dont fix im out eighty bucks easy come easy go
February 21, 2009 11:50:05 PM

I second the motion of Seagates are pieces of junk from china or where ever.
As for your problem. I would keep pounding on their support. If nothing else. Replace the cable.
February 22, 2009 3:59:43 PM

mine come from thailand. all the companies have had problems remember ibm?
February 24, 2009 11:25:26 PM

If you have a Seagate Barracuda 7200.11 This may be your problem

Urgent Firmware Update Required For Some Seagate Hard Drive Models

Please refer to:http://www.ximeta.com/web/

If it is the problem I am pretty sure they will fix it for free.

Cheers
February 24, 2009 11:34:21 PM

PiranhaPete said:
If you have a Seagate Barracuda 7200.11 This may be your problem

Urgent Firmware Update Required For Some Seagate Hard Drive Models

Please refer to:http://www.ximeta.com/web/

If it is the problem I am pretty sure they will fix it for free.

Cheers



It probably is a firmware issue but since the drive is not being recognized by any pc no matter what I do there is no way for me to update it
February 25, 2009 3:49:55 AM

If it is a Seagate Barracuda 7200.11, read the article fully. If your drive fits the criteria listed in the article you will not be able to fix it, it has to be returned to Seagate.
In the article you will find:
"If you have already experienced a problem and have a drive exhibiting this failure, please contact your appropriate Seagate representative for support in recovering your data - Seagate will be providing data recovery services at no charge to users impacted by this problem."
February 25, 2009 4:01:54 AM

PiranhaPete said:
If it is a Seagate Barracuda 7200.11, read the article fully. If your drive fits the criteria listed in the article you will not be able to fix it, it has to be returned to Seagate.
In the article you will find:
"If you have already experienced a problem and have a drive exhibiting this failure, please contact your appropriate Seagate representative for support in recovering your data - Seagate will be providing data recovery services at no charge to users impacted by this problem."


I understand what the article is saying, but it contradicts what the Seagate reps are telling me about the data recovery. Here is the ONLY email I have received from Seagate from about a weeks worth of emails and phone calls...........

"Thank you for sending your Seagate E-mail inquiry.

I apologize for the late reply. I understand you have a drive that has a possible firmware problem and is not accessible in the BIOS. If the drive qualifies for a firmware update as determined by our serial number checker then we provide a service to update the firmware on the drive if you cannot. It is not free data recovery. However the firmware update may be able to restore your drive. To see if you are eligible, please give our technical support line a call."


Now when I FINALLY I got through to someone at Seagate via the phone I was told the same thing, that they are not doing free recoveries because data lost is not their fault, it is the customers responsibility to backup their data. Which agree with, except for the fact that this is their error and I have not had the drive long enough to back it up. I have since emailed the above link to Seagate, so lets see what BS they try and pull now.

As I said before due to this experience I will NEVER buy another Seagate drive again. If their customer service was worth a damn I would consider purchasing their products again because every company has faulty items from time to time, but when customer service is this bad I can not bring myself to help support their company.
February 25, 2009 6:14:07 PM

Well guys Seagate offer 5 years warranty. But before returning any Drive to Seagate check out this link: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name....
If you still can't solve the problem and want to return the drive make sure that you follow their shipping requirements. They have replaced 2 of my drives including a Maxtor that Seagate took over. Customer Service isn't flash but at least they stand by their word.
February 28, 2009 6:40:01 PM

Hey jit, still rocking! :bounce: 
May 14, 2009 1:44:14 PM

Seriously, THIS IS NOT A PROBLEM WITH THE DRIVE. It is a problem with Windows. I'm having the same trouble getting mine to work in Vista, but it works (and has worked for almost a year now) like a dream in Ubuntu. Therefore, you can't really blame Seagate.

Reading up on SATA drives, you'll find that most drives are automatically recognized by the OS. All you have to do is plug it in and it shows up in the BIOS. However, Vista fails to recognize dozens of commonly used hds from several reputable manufacturers. What's worse is that I've found no successful way of adding to Vista's driver list, meaning what you see is what you get it. Look around and I'm sure you'll find people who have your drive working like a dream in XP. That is the case with mine, at least.

Also, consider downloading an Ubuntu Live CD. It only takes around an hour to download and mount the image and then you can run the os right off the cd. Then you can see if you see and save stuff to the drive. Willing to bet it works great with a stable linux distro.
May 14, 2009 9:00:20 PM

Well Seagate knows it is an issue and they also know how to fix it therefore it is an issue with their drive. If it was something with Windows then Seagate would not honor it as warranty repair. It is a firmware issue that Seagate should have taken care of before releasing the drives, seeing how it does not work on my XP machine either, it is not just Vista. While it works on Linux you can not blame windows for Seagate not doing proper R&D, seeing how half the world uses Windows and only computer geeks use Linux, Seagate should have taken care of this issue before releasing anything
May 14, 2009 9:32:28 PM

I still say it's the firmware issue and not a problem with the harddrive. You say that Seagate knows how to fix the issue, and to be honest, I don't think they do. The way they seem to fix things is by removing the problems in their own forums. People started talking about this same problem in their forums and the moderators took the 19 page thread down to 3 overnight. All of the users with the problem are now posting here: http://www.msfn.org/board/index.php?showtopic=128092&st...

Without question, Seagate has completely failed to offer a solution, offering no new drives, no free data retrieval, and never getting back to customers' service requests, particularly when they guarantee results within 24 hours.

That being said, you are an idiot to think that only computer geeks use Linux. Linux is a POWERFUL OS and an amazing resource, which is why I mentioned it in the first place. Also, the use of switchable opensource drivers means that somebody, somewhere has fixed your problem and can easily share the fix he developed with the rest of the people having trouble. Why do you think companies like Dell, HP, Sun, Novell, and IBM/Lenovo, and Red Hat all have their own commercial Linux Distributions? The NY Times reported last year there are over 10 million users of the Ubuntu distribution alone, and that number is rising ever since Dell started offering it preinstalled on their computers, Michael Dell being a sole Linux user.

I find it particularly interesting that you chose to voice your opinions about this IN A COMPUTER HARDWARE FORUM where...guess what: the people helping you just might be into computers...
September 23, 2009 3:26:46 PM

got this sh** 1.5TB drive 3 months ago - now it's dead
but loking at your comments i just gonna dump it and go for another manufacturer :pfff: 
September 24, 2009 1:04:33 AM

Oh and btw, this is going to be a stupid answer, but it may fix someone's problems, so I'll go ahead and post.

Osx and Linux will both recognize and mount hd's that are disabled in the bios; WINDOWS DOES NOT.

MAKE SURE YOU HAVE THE HARD DRIVE ENABLED/ACTIVE IN THE BIOS/BOOT OPTIONS!
February 5, 2010 9:16:11 PM

After reading all the talk, I too have a 500GB drive, model # ST3500641AS-RK and it just died. System stops at the HP (Boot/Setup/System Recovery) blue screen. Tried usng the Seagate tool and it too locked up at the ICH5 test. BIOS does not recognize the drive. the drive appears to hum and spin up but never gets to the OS. Tech support recommends connecting as "slave" (need another drive), or to use a USB casing...else turn in and possible data recovery. I'll contiue to read...any other ideas. Ed
February 16, 2010 12:41:57 AM

Also have a Seagate 7200.7 st3160023a , same thing not found in BIOS, Went to there web site and it dosent even reconize the modle #.

Disk spins some what
makes a light sound while spinning
Never gets warm
Cannot fell any torq of the drive on bootup
February 16, 2010 1:42:59 AM

its called a failed hard drive. i hate seagte
February 16, 2010 2:02:37 AM

Ok, well in an effort to quell the seagate bashing and help the poster out. Have you tried the drive in another machine? Also, you can usually find the Seagate firmware update online, a lot of people have posted it up because Seagate doesn't like giving it out.

Oh and as a note to you Seagate haters: I have 3 recert seagate 1tb 7200.11 series, 1 brand new 7200.11 series, and now 2 WD 1TB caviar black editions in software raid 5. Guess why I have 1 brand new Seagate and not 3 Caviars? One died within 2 months. And I had the recertified drives about 6 months longer. I've never had a problem with any of the 10 Seagate drives I've owned over the past 3 years, all run strong to this day. I will agree their customer service sucks.
February 16, 2010 11:14:41 AM

Yes! I have tried it in another machine, still not reconized. I'm using a backup machine now.

Havent tried searching for firmware , but ill do that today, I really dont know what that is!

I went to Seagates web site but it will not respond to my modle number and locks me out of warntee of the drive, the drive is 4 1/2 years old. If they ask me for a recipte I have one but its coped and on the broken drive.

Thanks for the input.
February 16, 2010 11:58:37 PM

4.5 years, you might be out of warranty. I don't think Seagate has had their 5 year warranty program that long, and if it's an IDE drive, you almost certainly don't have a 7200.11 series, as the drives plagued the most were 1TB drives (which are SATA).

Firmware is the software which controls the physical aspects of the drive and allows it to interface with the rest of the computer. The problem is that a lot of the 7200.11 series Seagate drives had firmware issues which would cause the drive not to respond to commands from the motherboard.

It sounds like the controller for the drive crapped out. If the data on that drive is really really really important to you, you have basically 2 options:

option #1 - find an EXACT match to that drive (that works properly) and I mean down to the model number exactly, and attempt a controller swap, if that works, backup the data, throw out the drive. That is by no means a fix, just a way to prevent you from having to resort to option #2

option #2 - professional data recovery. NOT cheap. Expect $1000+ not cheap, but they should be able to get your stuff back. I've used Drivesavers before, and they were great to deal with.

That's a call that's up to you. In either event, learn and use ntbackup (it comes with windows) or some other automatic backup solution (there are lots), and implement it.
February 17, 2010 1:56:47 AM

I still have the box mine came in, even the add from compusa was in it. The box says 5 year warrentee. I bought it Thanksgiving night 2005. Its a 160 G. drive. The sticker on the front of the drive says it a :

Barracuda 7200.7
160 G
model: ST3160023A
P/N: 9w2084-314
HDA p/N: 100378163
config: D5G-04
firmware: 8.01
date code: 05515
site code: TK

I have another Seagate 40G that works and boots up, but I get a warning from the bios that the drive is falling. The model # s different.

Barracuda 7200.7
40 g
model: ST340014A
p/n 9w2005-326
hda p/n 100335950
config D9w-01
firmware 8.01
date code 05322
site code TK

I woud like to recover it but most of it I did have on my daughter computer.

I seen a post over on utube where a guy froze a drive to get it to maybe work one last time. Worth a try?

Thanks for the input
February 17, 2010 2:29:48 AM

the frozen thing is definitely worth a try. overnight, in a new (no moisture or else..) zip lock bag is the best way. then try using it asap after taking it out of the freezer
February 17, 2010 11:15:05 AM

Freezing usually works more for mechanical failure, but you can always give it a shot.
February 17, 2010 2:29:39 PM

I really dont know whats wrong with it. But it does seem to be turning, but not fast!

I went back and watched the video again and the guy said to also use a strong power supply just connected to that drive. I have a extra, so I might try that also.

I dont see any burnt spots any where on the circut board using a magnifing glass. Should the other side be inspected to?
February 18, 2010 1:18:06 AM

You may not see a burn mark, and I wouldn't remove the controller unless you have a replacement. Also, try standing the drive up on edge. After that, I think you might be out of luck.
February 18, 2010 2:42:11 AM

a friend came out today and we pluged the drive in , we did this with the computer running! NOW the drives spins up to the right speed, but only for about 10 seconds and then shuts down.

My best guess is that its entirely possable for the board to be good and moter aswell but if its not going to read the firmware instructions from the disk , Its shot! Theres no way to get new firmware in it, by someone like me.
February 18, 2010 9:56:04 AM

Well man, the wirmware option was off the table for a while. A controller swap may still work.
September 28, 2010 6:14:51 AM

My Seagate hard drive also stopped working after 1½ years.
(ST3500320AS Barracuda 7200.11 SATA 3Gb/s 500-GB Hard Drive)
its sucks. :fou: 
i tried to install the firmware witch i download from seagate site. it s also not working. please let me know if anybody have an idea to recover data from that. other than paying $1000 for the professional data recovery companies.
a c 288 G Storage
September 29, 2010 7:10:16 AM

Your drive may be a victim of the Seagate 7200.11 BSY bug.

Here are repair procedures for Seagate 7200.11 drives:
http://sites.google.com/site/seagatefix/
http://www.msfn.org/board/index.php?showtopic=128807

Tutorial with photos:
http://www.overclock.net/hard-drives-storage/457286-sea...

Pinout of Nokia CA-42 cable's Pop-port connector (use pins 6,7,8):
http://pinouts.ru/CellularPhones-Nokia/nokia_pop_pinout...

See the following technical bulletin:
http://www.expreview.com/img/topic/seagate_firmware/1-1...

Seagate were at one time offering free data recovery services to those customers whose drives were affected by the bug. This may still be the case.

After you have repaired your drive, you can apply the following firmware update.

Firmware Update for ST3500320AS, ST3500620AS, ST3500820AS, ST3640330AS, ST3640530AS, ST3750330AS, ST3750630AS, ST31000340AS [207951]:
http://seagate.custkb.com/seagate/crm/selfservice/searc...

If the Windows based updater rejects your drive, then use the CD ISO version. The difference is that one version compares the drive's existing firmware specs against an update matrix file, whereas the other version just checks the drive's model and family.
September 29, 2010 9:34:58 AM

Thank you very much fzabkar. I will try to do it in this way.
October 8, 2010 12:39:52 PM

Your Seagate may not be dead. I thought I had a drive die on me while using Win 2k. The drive stopped showing up in every way. I hooked it up to an XP machine and XP found tons of errors--sectors missing and the like--and fixed them.

Unfortunately now my drive only runs on XP and Win2k won't recognize it. (I run 2k presently due to a severe lack of RAM.) And my second Seagate died this morning in the exact same manner. Since both are in my pc, I cannot tell you atm what the serial is, but they are 250gb.

Sorry. I was looking for a quick fix, checking BIOS won't help, swapping the drive ports on the board won't help, as you've found. There seems to be something about Windows that doesn't like Seagate or vice versa. (Post Edit: :o  ) After doing some research, it also seems that people running Asus boards have compat issues with Seagate drives as well. That may be mine... This is just a very generalized Google search for more info: http://www.google.com/search?hl=en&source=hp&biw=1024&b...

You'll notice tons of incompatibility issues with their drives.

Still, I think they're a pretty good company for what they offer. I got both drives on sale for $50 several years ago and they're a cheap company for drives generally speaking. So I've gotten what I've paid for. And if you need a pos drive for data recovery on a possibly virused drive, or ....I dunno practice for your next baseball game or something, it does the job well enough. Just don't use it long term or plan for it to be a permanent part of you SCSI setup.

Also, I'm thinking the problem might be SATA technology in and of itself. When SATA 1 came out, you needed to RAID your set because of instability issues. It is entirely likely the issue still occurs but is more common to certain manufacturers. I know that a friend of mine was trying to figure out why his Dell Latitude Tablet wasn't utilizing the touch-screen features. It was because he was running XP and a) didn't have enough RAM to run the hardware plus XP and b) because the software came out prior to the Tablets and was incompatible in a lot of ways... It sucks but some manufactures don't seem to care, and Microsoft couldn't care less themselves unless you're buying leasing *cough* their software...

At any rate, on the your return, did you go through their RMA department online? That may sound like a stupid question, but you have a valid return--if you have all the documentation and receipts. Here's Seagate's contact info: http://www.seagate.com/www/en-us/about/contact_us/ Personally I'm calling Asus since my board is still under warranty.

Good luck!
April 17, 2011 11:58:57 PM

ive had a seagate 500gb for abt a yr and had no probs what so ever, think abt how many pc's in england contain a seagate and then the few people who r havin probs, u cant have a 100% success rate no matter what product it is. like i said its just a bit of bad luck, but then again some products r better than others so make sure u do some research first ! !
November 4, 2011 2:35:02 PM

Berryjiveuptown5 said:
Seriously, THIS IS NOT A PROBLEM WITH THE DRIVE. It is a problem with Windows. I'm having the same trouble getting mine to work in Vista, but it works (and has worked for almost a year now) like a dream in Ubuntu. Therefore, you can't really blame Seagate.

Reading up on SATA drives, you'll find that most drives are automatically recognized by the OS. All you have to do is plug it in and it shows up in the BIOS. However, Vista fails to recognize dozens of commonly used hds from several reputable manufacturers. What's worse is that I've found no successful way of adding to Vista's driver list, meaning what you see is what you get it. Look around and I'm sure you'll find people who have your drive working like a dream in XP. That is the case with mine, at least.

Also, consider downloading an Ubuntu Live CD. It only takes around an hour to download and mount the image and then you can run the os right off the cd. Then you can see if you see and save stuff to the drive. Willing to bet it works great with a stable linux distro.




I don't think this is an issue with Windows at all. He stated that the drive does not come up in bios. A hard reset would have corrected any disk or embedded controller confusion.

I have a Seagate 160gb SATA drive exhibiting the same issue, which is what brought me to this page. I tried a direct connection to the SATA controller, and have also stuck it in a USB dock for SATA drives. The drive is not recognized either way.
Since the drive doesn't even seem to exhibit the initialization seek pattern (to read the frimware off of the platter), I can only assume the embedded controller has failed.

You might want to find an exact copy of the drive (maybe ebay?) and swap out the circuit boards on the bottom of the drive. I've brought drives back that way long enough to get my data off of them.

Good luck!
December 14, 2011 6:39:44 PM

seagate is actually the best hd you can buy for long lasting drives that are fast. They got the best track record, and a great easy to use 5 year customer service.
January 3, 2012 4:11:35 AM

germany8675309 said:
YOU GUYS ALL NEED LIVES!


Hmm nice idea.... where do I download 1?
January 31, 2012 12:47:03 PM

This topic has been closed by Mousemonkey
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