Epson 610 not recognizing a new Cartridge.

[venture_cat]

My wife's 610 at her business will not recognize either of the New Black cartridges she purchased and installed.

 

[ksiemb]

My wife's 610 at her business will not recognize either of the New Black cartridges she purchased and installed.

This might help.
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=130786&prodoid=63084540&foid=142771