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New Hardware Wizard Loop

Last response: in Windows XP
July 9, 2010 2:59:00 PM

Hi all

I am having a problem with a laptop which is in a Found New Hardware Wizard loop whenever a USB device is plugged in.

Below is a video of what i mean. I can install the device if i cancel out of the loop and goto device manager but that is far from ideal. I have run a malware and virus scan and also run checkdisk.

can anyone help??

I apologise for the poor video quality:

More about : hardware wizard loop

a b \ Driver
July 9, 2010 4:33:11 PM

First, great way of showing the issue!

Second, did you ever have an overvoltage error on the USB ports? Have you tried a BIOS update? Since you said it happens with several USB devices, which have you tried? Try different things, not just USB drives, maybe a printer also if you can.

This looks like a motherboard issue at first sniff.
July 12, 2010 9:13:23 AM

It's a teacher's laptop at one of the schools i work at. She gets this with any device she plugs in that isn't already installed. I am not back at that school until friday so will ask her then about the overvoltage and i will look for a BIOS update.