New Hardware Wizard Loop

Hi all

I am having a problem with a laptop which is in a Found New Hardware Wizard loop whenever a USB device is plugged in.

Below is a video of what i mean. I can install the device if i cancel out of the loop and goto device manager but that is far from ideal. I have run a malware and virus scan and also run checkdisk.

can anyone help??

I apologise for the poor video quality:

2 answers Last reply
More about hardware wizard loop
  1. First, great way of showing the issue!

    Second, did you ever have an overvoltage error on the USB ports? Have you tried a BIOS update? Since you said it happens with several USB devices, which have you tried? Try different things, not just USB drives, maybe a printer also if you can.

    This looks like a motherboard issue at first sniff.
  2. It's a teacher's laptop at one of the schools i work at. She gets this with any device she plugs in that isn't already installed. I am not back at that school until friday so will ask her then about the overvoltage and i will look for a BIOS update.
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