My recovery disk says my machine ID model

[Guest]

My recovery disc can't find my model number or machine iD it shows up as 0 and i use my recovery disk for my portege m400 s933 I upgrade my memory I can't get toshiba to help me can some please help?

 

[soundguruman]

try to explain what you did, one step at a time. try to give as many details as possible.
what is a portage m400 s933?