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Newegg Denied RMA for Bent CPU Pins?

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Hello my friends at Tom's Harware!! I am coming to you today saying that Newegg has denied my RMA for my Asus Rampage IV Formula. I honestly have no idea why. I called up and said "hey listen, I got my board in the mail today and im going to rma it so we can get this over with. We have around 4 pent cpu pins in the bottom left. The cpu socket that protects the pins was off the board behind the board." They said everything is okay, just send it back.

A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?


Thanks a lot, also sorry for venting. Had to let if out somewhere =/

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CPUs Expert

I don't blame ya for letting some steam off, as it sounds like a frustrating matter. At one time there was a newegg rep that stopped by here, but I'm not sure if they do anymore. It sounds like you're next best bet is to try to go through Asus and see what they have to say. Tell them what happened with newegg so they know what the story is first. Otherwise, keep trying to get in touch with a manager or some other big wig at newegg to try and make your point.

I experienced the same issue with Newegg, where they accepted the RMA and then sent the board back for bent CPU pins. It is an ASUS board so I will try the suggestion offered. My only other suggestion is to take this to social media and let your dissatisfaction be known. Let me know if you want to join forces.

"There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest."
Elie Wiesel

Merchant is responsible for fulfilling order properly, including by delivering product in fully working condition unless merchant previously stated otherwise, i.e., requiring all factory defects to be handled through manufacturer. Merchant is responsible for all damage it caused to product that made it deviate from its description, again unless merchant previously stated otherwise, i.e., merchandise sold in "as-is" condition. Some states don't allow "as-is" sales.

Follow credit card's instructions for filing complaints, shown on every statement. Complain before paying, and complain on paper mailed to complaint address listed on statement.

http://www.newegg.com/Info/OfficeHours.aspx

call them up on the phone and describe your situation. clearly state that the reason why you are returning the board is because the cpu pins were bent when you received it.

if they refuse to rma and work with you then go straight to the corporate office and call them up.

http://www.corporateofficeowl.com/NewEgg.com/Corporate%...

verify the numbers of course...

somewhere along the line you will get somewhere. this can not be the first time a board has arrived with bent pins. newegg just takes this stance since many people try returning the boards when they screw it up themselves upon trying to install the cpu.

did you take photos?

if you still get nowhere then its time to play dirty writing a story up and posting it on every single major tech forum, their facebook, twitter and other media sites and let them know about it. bad press is hard to get rid of so often companies will deal.

ssddx said:
http://www.newegg.com/Info/OfficeHours.aspx

call them up on the phone and describe your situation. clearly state that the reason why you are returning the board is because the cpu pins were bent when you received it.

if they refuse to rma and work with you then go straight to the corporate office and call them up.

http://www.corporateofficeowl.com/NewEgg.com/Corporate%...

verify the numbers of course...

somewhere along the line you will get somewhere. this can not be the first time a board has arrived with bent pins. newegg just takes this stance since many people try returning the boards when they screw it up themselves upon trying to install the cpu.

did you take photos?

if you still get nowhere then its time to play dirty writing a story up and posting it on every single major tech forum, their facebook, twitter and other media sites and let them know about it. bad press is hard to get rid of so often companies will deal.





Thanks for the guidance.

I called customer service and the told me to call AsRock, which I did. I sent them a pic as well. They offered to replace it for $50. It costs $80, so I am back to Newegg. Calling Corp offices now....

All who responded.......

Thank you for the responses. I followed the advice given and called the Corp HQ. I spoke to the Office of the CEO, explained the situation, and was granted an RMA and store credit which is what I asked for and need. A very positive outcome!
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