Newegg Denied RMA for Bent CPU Pins?
Tags:
- Computer Shops
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CPUs
Last response: in Opinions and Experiences
dence47
January 19, 2013 3:02:31 PM
Hello my friends at Tom's Harware!! I am coming to you today saying that Newegg has denied my RMA for my Asus Rampage IV Formula. I honestly have no idea why. I called up and said "hey listen, I got my board in the mail today and im going to rma it so we can get this over with. We have around 4 pent cpu pins in the bottom left. The cpu socket that protects the pins was off the board behind the board." They said everything is okay, just send it back.
A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?
Thanks a lot, also sorry for venting. Had to let if out somewhere =/
A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?
Thanks a lot, also sorry for venting. Had to let if out somewhere =/
More about : newegg denied rma bent cpu pins
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Reply to dence47
I don't blame ya for letting some steam off, as it sounds like a frustrating matter. At one time there was a newegg rep that stopped by here, but I'm not sure if they do anymore. It sounds like you're next best bet is to try to go through Asus and see what they have to say. Tell them what happened with newegg so they know what the story is first. Otherwise, keep trying to get in touch with a manager or some other big wig at newegg to try and make your point.
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Reply to buwish
GWB2012
April 25, 2013 6:30:16 PM
I experienced the same issue with Newegg, where they accepted the RMA and then sent the board back for bent CPU pins. It is an ASUS board so I will try the suggestion offered. My only other suggestion is to take this to social media and let your dissatisfaction be known. Let me know if you want to join forces.
"There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest."
Elie Wiesel
"There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest."
Elie Wiesel
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Reply to GWB2012
Related resources
- Newegg sent me a CPU with bent pins! I took pictures, how good do you think my chances are of getting my RMA approved? - Tech Support
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- MSI RMA 25$ fee, local repair shop, or myself? CPU bent pins - Tech Support
- Newegg sent me CPU w/ bent pins- what do? - Forum
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bryanl
May 7, 2013 11:50:43 PM
Merchant is responsible for fulfilling order properly, including by delivering product in fully working condition unless merchant previously stated otherwise, i.e., requiring all factory defects to be handled through manufacturer. Merchant is responsible for all damage it caused to product that made it deviate from its description, again unless merchant previously stated otherwise, i.e., merchandise sold in "as-is" condition. Some states don't allow "as-is" sales.
Follow credit card's instructions for filing complaints, shown on every statement. Complain before paying, and complain on paper mailed to complaint address listed on statement.
Follow credit card's instructions for filing complaints, shown on every statement. Complain before paying, and complain on paper mailed to complaint address listed on statement.
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Reply to bryanl
http://www.newegg.com/Info/OfficeHours.aspx
call them up on the phone and describe your situation. clearly state that the reason why you are returning the board is because the cpu pins were bent when you received it.
if they refuse to rma and work with you then go straight to the corporate office and call them up.
http://www.corporateofficeowl.com/NewEgg.com/Corporate%...
verify the numbers of course...
somewhere along the line you will get somewhere. this can not be the first time a board has arrived with bent pins. newegg just takes this stance since many people try returning the boards when they screw it up themselves upon trying to install the cpu.
did you take photos?
if you still get nowhere then its time to play dirty writing a story up and posting it on every single major tech forum, their facebook, twitter and other media sites and let them know about it. bad press is hard to get rid of so often companies will deal.
call them up on the phone and describe your situation. clearly state that the reason why you are returning the board is because the cpu pins were bent when you received it.
if they refuse to rma and work with you then go straight to the corporate office and call them up.
http://www.corporateofficeowl.com/NewEgg.com/Corporate%...
verify the numbers of course...
somewhere along the line you will get somewhere. this can not be the first time a board has arrived with bent pins. newegg just takes this stance since many people try returning the boards when they screw it up themselves upon trying to install the cpu.
did you take photos?
if you still get nowhere then its time to play dirty writing a story up and posting it on every single major tech forum, their facebook, twitter and other media sites and let them know about it. bad press is hard to get rid of so often companies will deal.
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Reply to ssddx
GWB2012
May 9, 2013 2:47:43 PM
ssddx said:
http://www.newegg.com/Info/OfficeHours.aspxcall them up on the phone and describe your situation. clearly state that the reason why you are returning the board is because the cpu pins were bent when you received it.
if they refuse to rma and work with you then go straight to the corporate office and call them up.
http://www.corporateofficeowl.com/NewEgg.com/Corporate%...
verify the numbers of course...
somewhere along the line you will get somewhere. this can not be the first time a board has arrived with bent pins. newegg just takes this stance since many people try returning the boards when they screw it up themselves upon trying to install the cpu.
did you take photos?
if you still get nowhere then its time to play dirty writing a story up and posting it on every single major tech forum, their facebook, twitter and other media sites and let them know about it. bad press is hard to get rid of so often companies will deal.
Thanks for the guidance.
I called customer service and the told me to call AsRock, which I did. I sent them a pic as well. They offered to replace it for $50. It costs $80, so I am back to Newegg. Calling Corp offices now....
All who responded.......
Thank you for the responses. I followed the advice given and called the Corp HQ. I spoke to the Office of the CEO, explained the situation, and was granted an RMA and store credit which is what I asked for and need. A very positive outcome!
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Reply to GWB2012
joshw06
September 6, 2013 11:52:48 AM
Just had my first experience with new egg and had the same thing with my mother board, sent it back for a reason not related to pins for relacement then, got denied for bent cpu pins. opened an RMA with GB and now just waiting. Asked newegg how 10% of another motherboard purchease was supposed to make up for it.
-Josh
-Josh
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Reply to joshw06
zoar
September 9, 2013 12:47:14 PM
cpthk
September 28, 2013 7:14:01 PM
It also happened to me. I had the maximus VI hero board. I didn't even install the CPU. I had issue witht the board, and RMA with newegg. Newegg claimed I bent the socket pins. How on earth could I've done that if I didn't even open up the CPU socket. I will never buy from newegg again. I had much better experiences with Amazon.
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Reply to cpthk
iamgoinbiking
November 1, 2013 5:02:29 PM
Same here. I got my RMA denied by newegg on ASRock B75M R2.0. Same garbage - "apparent end-user caused physical damage to the CPU socket contact pins". I am pretty confident I didn't case the bent pins. This is not the first time I am building a PC. Has anyone ever got a motherboard successfully RMA'ed??
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Reply to iamgoinbiking
FlyingTurtle
November 6, 2013 7:00:21 PM
iamgoinbiking said:
Same here. I got my RMA denied by newegg on ASRock B75M R2.0. Same garbage - "apparent end-user caused physical damage to the CPU socket contact pins". I am pretty confident I didn't case the bent pins. This is not the first time I am building a PC. Has anyone ever got a motherboard successfully RMA'ed??My Maximus VI Hero died a I got an RMA successfully from newegg. They made me pay $15 for shipping though so I will not be ordering from them anymore.
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Reply to FlyingTurtle
tomsgoat
February 4, 2014 8:21:12 AM
Yeah it happened to me, too, last year. I don't know if they're doing it on purpose or if they have an idiot causing the bent pins when they remove the protective cover but I'll never buy a motherboard from newegg again.
I did call them up but their response was that I could have bent them when putting the protective cover back on, and I can't prove that I didn't because it's impossible to photograph the pins once the protective cover is in place so there's nothing the consumer can do.
I did call them up but their response was that I could have bent them when putting the protective cover back on, and I can't prove that I didn't because it's impossible to photograph the pins once the protective cover is in place so there's nothing the consumer can do.
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Reply to tomsgoat
swm
February 4, 2014 3:09:18 PM
The same thing just happened to me for an Asus Maximus VI Hero. I suspect that the problem is due to the fact that the warranty is 'replace' not 'refund' so Newegg is more on the hook for losing $. Funny.....at first Newegg said they would issue a second UPS label so I didn't have to pay return but after a week it never arrived so I used the first label I had to pay for. After they acknowledged receipt of the mobo it took 8 days to notify me of the damage. In 6 years buying from Newegg they have always been far more prompt with everything.
Asus walked me through some diagnostics and believed the onboard chip was bad....sounded like the service rep had heard this problem before. They said to return to Newegg.
The board arrived by design without the usual anti-static envelope. I was suspicious and looked over carefully with a magnifying glass. I'm sure there was no damage.
Asus walked me through some diagnostics and believed the onboard chip was bad....sounded like the service rep had heard this problem before. They said to return to Newegg.
The board arrived by design without the usual anti-static envelope. I was suspicious and looked over carefully with a magnifying glass. I'm sure there was no damage.
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Reply to swm
swm
February 4, 2014 3:09:18 PM
swm
February 4, 2014 3:09:18 PM
NeweggSupport
February 5, 2014 2:48:55 PM
dence47 said:
Hello my friends at Tom's Harware!! I am coming to you today saying that Newegg has denied my RMA for my Asus Rampage IV Formula. I honestly have no idea why. I called up and said "hey listen, I got my board in the mail today and im going to rma it so we can get this over with. We have around 4 pent cpu pins in the bottom left. The cpu socket that protects the pins was off the board behind the board." They said everything is okay, just send it back.A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?
Thanks a lot, also sorry for venting. Had to let if out somewhere =/
Dear dence47,
We are very sorry to hear about your experience with your return. We'd be happy to look into this situation and see what options we have to get this situation resolved. Please send us your account details to Wecare@newegg.com and we'll look into this.
We look forward to hearing from you.
Newegg Support
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Reply to NeweggSupport
NeweggSupport
February 5, 2014 3:00:37 PM
FlyingTurtle said:
My Maximus VI Hero died a I got an RMA successfully from newegg. They made me pay $15 for shipping though so I will not be ordering from them anymore.Dear FlyingTurtle,
Did you contact our Customer Service department? If an item is defective, we can provide you with a pre-paid shipping label. Please email us your return details and we'll be happy to look into this. Our email address is Wecare@newegg.com.
Newegg Support
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Reply to NeweggSupport
NeweggSupport said:
dence47 said:
Hello my friends at Tom's Harware!! I am coming to you today saying that Newegg has denied my RMA for my Asus Rampage IV Formula. I honestly have no idea why. I called up and said "hey listen, I got my board in the mail today and im going to rma it so we can get this over with. We have around 4 pent cpu pins in the bottom left. The cpu socket that protects the pins was off the board behind the board." They said everything is okay, just send it back.A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?
Thanks a lot, also sorry for venting. Had to let if out somewhere =/
Dear dence47,
We are very sorry to hear about your experience with your return. We'd be happy to look into this situation and see what options we have to get this situation resolved. Please send us your account details to Wecare@newegg.com and we'll look into this.
We look forward to hearing from you.
Newegg Support
Yay, Newegg answered the poor guy one year late!
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Reply to PepitoTV
Jeremy Vincent
February 5, 2014 4:02:27 PM
I just this week had to send back a motherboard because it had bent pins in the cpu socket. And I swear if I have to go through the same shit you did, newegg will lose a customer who spends upwards of 1,000 dollars a year on their site.
Sorry about all the crap they have put you through, I cant imagine it myself.
Sorry about all the crap they have put you through, I cant imagine it myself.
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Reply to Jeremy Vincent
billclarke
February 6, 2014 11:13:08 AM
swm
February 11, 2014 11:09:05 AM
I posted my bent pin story above on Feb 5, 2014. I opened a case with PayPal to reverse the charge. Only after that did Newegg live up to their promise to pay the RMA shipping. I also mentioned that I didn't think it was worth the $ to return the board to Asus for a refund but I would post on the gamer boards to see what other's experience was. Its been 17 days and I still have not had my board returned and there is no mention by Newegg of who is paying the shipping for the return to me.
My second Asus board is working fine and Asus phone support was prompt and helpful but they directed me to deal with Newegg.
My second Asus board is working fine and Asus phone support was prompt and helpful but they directed me to deal with Newegg.
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Reply to swm
Joseph Harless
February 28, 2014 8:40:24 PM
Same experience with Newegg, did an rma for an Asus Maximus VI Formula that was defective. The rma was denied due to physical damage, Newegg stated the socket pins were bent. After multiple emails there was no resolution. Called Asus and they said they would repair it, not sure if it will be covered by the warranty or not. I have done a lot of business with Newegg over the years, but they have lost a loyal customer.
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Reply to Joseph Harless
fuzzelogic
March 25, 2014 6:25:22 AM
I too purchased a motherboard ASUS Gryphon Z87 from NewEgg and was having a issue with dropped USB connections, random computer freezes, and display issues. Anyways, I sent the board for a RMA and they told me the CPU socket had BENT PINS!!!!! I've built atleast 15 computers over the years and have always been VERY careful in regards to handling parts.
I'm waiting to get the board back so I can inspect these BENT pins myself!!!!!
I won't be purchasing very many parts from NewEgg any longer after this issue!!!!!!
I'm waiting to get the board back so I can inspect these BENT pins myself!!!!!
I won't be purchasing very many parts from NewEgg any longer after this issue!!!!!!
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Reply to fuzzelogic
calvimusprime
May 7, 2014 11:51:39 PM
I also purchased a brand new Asus Rampage Black edition motherboard. Ram slots starting dropping. It would only read the left side of ram slots from the heat sink. Purchased new ram to be sure before I called. Told newegg my problem. They told me to RMA my board. I got the same email. RMA denied due to bent CPU pins. I took pictures of my board before I sent it. Even had the company that put my new computer together to take pictures and record a video of them putting together. I am now waiting on my board to come back. I have seen in forums where board comes back in worse shape due to neweggs incompetence. I hope that is the case so I can take them to court and get my money back and maybe a little more for the trouble they've caused me. I will never buy from them again. I have dealt with Amazon and eBay, and can truly say the parts I have bought from those two companies have far exceeded neweggs service.
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Reply to calvimusprime
400thecat
May 16, 2014 5:29:52 AM
I am having the same issue with Newegg, and I know for a fact that the microprocessor pins were not bent when I returned the board. They returned the board to me "RMA denied" because of bent pins, but I know the pins were bent at Newegg. They told me to deal with the manufacturer, Asrock, but Asrock does not extend a warranty to the end user - only to the dealer.
Lesson learned. No more Newegg for me.
Lesson learned. No more Newegg for me.
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Reply to 400thecat
Andrew Perkins
June 9, 2014 11:22:45 AM
JohnAndrew
June 11, 2014 1:07:25 PM
I RMA a Gigabyte GA-Z87X-HD3 and an i5-4670 cpu a few weeks ago because there was no video signal coming to the monitor (i was trying to use it w/o a video card), so I tried booting the computer with a AMD R9-290 video card that is working in another computer and still no video signal to the monitor, checked the monitor and was working fine with a different computer. I'm an Electronic Engineer working at an PCB and Electronic Component Manufacturer and one of my function is supervising the Quality Control, so, is very easy for me find any physical defects in any PCB. This was a very clean Motherboard went I sent to Newegg for the RMA, $14.99 for S&H. After 7 days I got an email from them telling me that there was damage pins in the MB so they was shipping it back to me. I was in Canada at that time, back to home after 4 weeks, open the box, check it and i got in shock. There was 3 BIG scratchs on the CPU socket with like 20 bent pins, made maybe using a flat screwdriver or a tweezer. I kown that I didn't do it, I know how to handle a PCB, so, the damage was made for the guys at Newegg at purpose. WHY?? IS THEIR WAY TO AVOID REPLACING THE MOTHERBOARD WITH A NEW ONE. THERE IS THOUSAND of complaints about Newegg for the same reason, "bent pins".
Look like this is an authorized practice in Newegg, for years, so the only way to deal with it is with a Class Action. I have a few Lawyers in my family and they ageed with it, we can sue Newegg for US$ 200 millions for business malapractice. If you agree to be a part of this action, send a email to jcandrex@hotmail.com. If you think about it, there is not another way to stop Newegg with this malapractice, criminal action or vandalism, you name it. Meanwhile, before you sent back a motherboard to Newegg for RMA, go to a Notary, take a picture of your MB CPU socket, print it and let the Notary affixed the official seal and signature to the picture to Certificate/verify that there is no bent pins on it, remember to get 2 witnesses. Put a copy of that picture inside the MB box. If you have better ideas on how to deal with this motherboard vandalism from Newegg, post it here. Last thing: Makesure to copy and post this commentary EVERYWHERE ON INTERNET. LETS FIGHT WITH THESE DELINQUENTS HIDDEN IN NEWEGG.
Look like this is an authorized practice in Newegg, for years, so the only way to deal with it is with a Class Action. I have a few Lawyers in my family and they ageed with it, we can sue Newegg for US$ 200 millions for business malapractice. If you agree to be a part of this action, send a email to jcandrex@hotmail.com. If you think about it, there is not another way to stop Newegg with this malapractice, criminal action or vandalism, you name it. Meanwhile, before you sent back a motherboard to Newegg for RMA, go to a Notary, take a picture of your MB CPU socket, print it and let the Notary affixed the official seal and signature to the picture to Certificate/verify that there is no bent pins on it, remember to get 2 witnesses. Put a copy of that picture inside the MB box. If you have better ideas on how to deal with this motherboard vandalism from Newegg, post it here. Last thing: Makesure to copy and post this commentary EVERYWHERE ON INTERNET. LETS FIGHT WITH THESE DELINQUENTS HIDDEN IN NEWEGG.
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Reply to JohnAndrew
sla70r
June 23, 2014 10:39:42 AM
mcsb3032
August 18, 2014 2:28:54 PM
Hello everyone, im new-ish to building computers as well as this site. My god am I glad I found this forum. I was about to pull the trigger and get an asus z97a from newegg when I came here because of all the "bent pin" horror stories I've stumbled upon. I've gotta say the way newegg handles this issue sure does sound malicious. I've already purchased a few of my parts from them but that will definitely not include a mobo. Has anyone who has taken pictures or video during unboxing and repackaging had better luck with an rma? Sorry all you guys had to go through this crap but I really thank you all for posting this information. I may also have fallen prey to neweggs egregious practice
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Reply to mcsb3032
Scott8944
August 28, 2014 9:30:22 PM
Scott8944 said:
I just came across this thread. The bad news is, I ordered an Asus Maximus VII Hero, PSU, and windows 8.1 from newegg already. It should arrive at my house tomorrow......What should I do?Takes pictures of everything before and after you open the boxes. Video might even be better to prove you did not damage anything should the item or items be damaged already. If the item is damaged and they refuse an RMA you could always threaten to post the video (like an unboxing video) on YouTube or some other video hosting site. It's just a thought.
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Reply to kenrivers
Scott8944
August 29, 2014 11:25:07 AM
kenrivers said:
Scott8944 said:
I just came across this thread. The bad news is, I ordered an Asus Maximus VII Hero, PSU, and windows 8.1 from newegg already. It should arrive at my house tomorrow......What should I do?Takes pictures of everything before and after you open the boxes. Video might even be better to prove you did not damage anything should the item or items be damaged already. If the item is damaged and they refuse an RMA you could always threaten to post the video (like an unboxing video) on YouTube or some other video hosting site. It's just a thought.
Okay, It was suppose to arrive today, but now expected delivery is on Tuesday. I will be sure to record the entire process. I really wish I would have found this thread before I ordered i.t Amazon was only fifteen dollars more for the same board. It is easily worth the fifteen dollars to not have to worry about them trying to screw me over just because they sent out a dead board. I guess I will just have to wait and see.
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Reply to Scott8944
Scott8944 said:
kenrivers said:
Scott8944 said:
I just came across this thread. The bad news is, I ordered an Asus Maximus VII Hero, PSU, and windows 8.1 from newegg already. It should arrive at my house tomorrow......What should I do?Takes pictures of everything before and after you open the boxes. Video might even be better to prove you did not damage anything should the item or items be damaged already. If the item is damaged and they refuse an RMA you could always threaten to post the video (like an unboxing video) on YouTube or some other video hosting site. It's just a thought.
Okay, It was suppose to arrive today, but now expected delivery is on Tuesday. I will be sure to record the entire process. I really wish I would have found this thread before I ordered i.t Amazon was only fifteen dollars more for the same board. It is easily worth the fifteen dollars to not have to worry about them trying to screw me over just because they sent out a dead board. I guess I will just have to wait and see.
My intent was never to scare you away from Newegg. My experiences with them have been positive. When I built my current computer I ordered almost everything (including the motherboard) from Newegg and none of the items were received damaged and none needed to be RMA'd. Better to err on the side of caution with any order from any vendor.
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Reply to kenrivers
Scott8944
August 31, 2014 10:32:39 PM
kenrivers said:
Scott8944 said:
kenrivers said:
Scott8944 said:
I just came across this thread. The bad news is, I ordered an Asus Maximus VII Hero, PSU, and windows 8.1 from newegg already. It should arrive at my house tomorrow......What should I do?Takes pictures of everything before and after you open the boxes. Video might even be better to prove you did not damage anything should the item or items be damaged already. If the item is damaged and they refuse an RMA you could always threaten to post the video (like an unboxing video) on YouTube or some other video hosting site. It's just a thought.
Okay, It was suppose to arrive today, but now expected delivery is on Tuesday. I will be sure to record the entire process. I really wish I would have found this thread before I ordered i.t Amazon was only fifteen dollars more for the same board. It is easily worth the fifteen dollars to not have to worry about them trying to screw me over just because they sent out a dead board. I guess I will just have to wait and see.
My intent was never to scare you away from Newegg. My experiences with them have been positive. When I built my current computer I ordered almost everything (including the motherboard) from Newegg and none of the items were received damaged and none needed to be RMA'd. Better to err on the side of caution with any order from any vendor.
Yeah.... I have never built a computer before and the whole process of having all these electronics shipped to me has me on edge in general. Especially since this whole thing is costing me like 2500 dollars. I'm just waiting for something bad to happen. So far everything else I ordered has arrived and it all checks out. I'm just wondering if there is a problem with the motherboard should I just try to ship it to Asus from the get go. I mean, if Newegg will just bend the CPU pins to begin with, then I might be better off shipping it to Asus first so I don't have to pay them to straighten out the pins. Does that make since, or would they turn around and say "Newegg sold you a defective board. You have to take it up with them."?
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Reply to Scott8944
Scott8944
September 1, 2014 1:04:11 PM
johnplow
September 12, 2014 5:51:04 AM
Well this sucks,
Just sent my CPU and Mobo back because i couldn't get a video signal and the LCD on the board read 00. called MSI and they confirmed that the board was defective. I just sent the damn thing out yesterday evening but i didn't take any pictures (because like most people i have had nothing but great experiences with newegg in the past.... granted my last build was about 5 years back.)
I have been building computers since i was about 12 years old, and i work with computers heavily every day. I was careful, as always, installing my CPU and when i was troubleshooting i even had my girlfriend inspect the pins to make sure i wasn't missing anything.
Sure hope this all goes smoothly, board should arrive next wednesday so no use getting mad at something they didn't do yet. Just hope all goes smoothly. I was not particularly excited about how they packaged my CPU (the box was completely smashed) so maybe it is time to order from someone else...
Just sent my CPU and Mobo back because i couldn't get a video signal and the LCD on the board read 00. called MSI and they confirmed that the board was defective. I just sent the damn thing out yesterday evening but i didn't take any pictures (because like most people i have had nothing but great experiences with newegg in the past.... granted my last build was about 5 years back.)
I have been building computers since i was about 12 years old, and i work with computers heavily every day. I was careful, as always, installing my CPU and when i was troubleshooting i even had my girlfriend inspect the pins to make sure i wasn't missing anything.
Sure hope this all goes smoothly, board should arrive next wednesday so no use getting mad at something they didn't do yet. Just hope all goes smoothly. I was not particularly excited about how they packaged my CPU (the box was completely smashed) so maybe it is time to order from someone else...
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Reply to johnplow
Frogger12
September 19, 2014 8:42:22 AM
Scott8944
October 13, 2014 8:53:46 PM
kenrivers said:
Scott8944 said:
Okay, thanks for the help!You're welcome.
UPDATE... So my package from Newegg arrived shortly after I posted this. I recorded everything from the moment I opened the box it was shipped in. I inspected the motherboard box and you can clearly tell it was opened before (the tabs were torn a little bit on each end). I opened it up and inspected the motherboard very closely. There was no damage at all. I plugged everything in; it tested fine. I installed everything I bought and it works GREAT!!!!! I have been using this PC for about two months now and I am absolutely in love with it. I feel silly for fretting over the whole motherboard thing, but in the future I will buy my motherboards from Amazon just in case. I definitely do NOT want to go through Newegg's RMA process.
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Reply to Scott8944
Scott8944 said:
kenrivers said:
Scott8944 said:
Okay, thanks for the help!You're welcome.
UPDATE... So my package from Newegg arrived shortly after I posted this. I recorded everything from the moment I opened the box it was shipped in. I inspected the motherboard box and you can clearly tell it was opened before (the tabs were torn a little bit on each end). I opened it up and inspected the motherboard very closely. There was no damage at all. I plugged everything in; it tested fine. I installed everything I bought and it works GREAT!!!!! I have been using this PC for about two months now and I am absolutely in love with it. I feel silly for fretting over the whole motherboard thing, but in the future I will buy my motherboards from Amazon just in case. I definitely do NOT want to go through Newegg's RMA process.
Thank you for the update. I'm glad to hear it has worked out without having to RMA anything.
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Reply to kenrivers
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