Cd dvd drive not working

Hello,
Recently the dvd/cd drives in my emaching and compac "disappeared." I followed the steps for recovering them but when I got to the "4D36E...10318" spot the only things I saw when I clicked on it were 9 listings: 0000, 0001 to 0008. No filters were listed. Can you help? I also bought a USB based external cd/dvd drive but the emaching doesn't recognize it. Any ideas?
7/17/2010
Joy
3 answers Last reply
More about drive working
  1. did you try this exact procedure?

    left click start in the lower left hand of the screen
    left click run
    type regedit
    left click OK
    Now the registry editor will come up
    double left click on HKEY_LOCAL_MACHINE
    double left click on SYSTEM
    double left click on CurrentControlSet
    double left click on Control
    double left click on Class
    double left click on {4D36E965-E325-11CE-BFC1-08002BE10318}
    look on the right side of the window for upper filters
    right click on upper filters
    left click delete
    windows will then ask you to confirm deletion
    click yes
    look on the right side of the window for lower filters
    if you do not see lower filters, you may be out of luck on this one.
    right click on lower filters
    left click on delete
    windows will then ask to confirm deletion
    click yes
    Close all the windows that are open
    restart the computer

    If that did not work try this:

    Restore does not erase your personal files and is reversible.
    click start
    click all programs
    click accessories
    click system tools
    click system restore
    check the box that says restore my computer to an earlier time, click next
    select a bold date on the calendar, a date before the problem started, click next
    follow through with the restore directions
    restart the computer after it finishes
    if the system restore does not work, select an even earlier bold date on the calendar and repeat the procedure
    try this with at least four earlier dates before giving up and trying something else

    If that did not work, and there has been no other avenue, you can try a repair install using the XP installation disk. back up all your files before doing a repair install. normally, repair does not erase the personal files, but just in case make sure your personal stuff is backed up.
    Look at Tom's XP forum, fifth post from the top, for the directions.
    When all else fails, a repair install usually does the trick.
  2. Quote:
    Hello,
    Recently the dvd/cd drives in my emaching and compac "disappeared." I followed the steps for recovering them but when I got to the "4D36E...10318" spot the only things I saw when I clicked on it were 9 listings: 0000, 0001 to 0008. No filters were listed. Can you help? I also bought a USB based external cd/dvd drive but the emaching doesn't recognize it. Any ideas?
    7/17/2010
    Joy


    So basically the SATA and/or IDE controllers as well as the USB controllers have failed or you have a box full of bad CD/DVD drives? A repair install or format and reinstallation of the OS along with system drivers may bring back those controllers.
  3. Try running this Fixit scan.
    http://support.microsoft.com/gp/cd_dvd_drive_problems

    Open the device manager, and see if there are any conflicts (yellow !).
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