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Administrator password how do i restore to factory settings on toshiba satelite

Hello, can anyone help please? I reset my toshiba Satelite up for my grandaughter (10) and set a password on the Admin user (me) and parental controls on her account. My problem is that I cannot access admin account as it says password is wrong. I have a hint there and the pword i am using i am sure is correct. Is there anyway to bypass this to reset pls?
Thank you for ur time.
Leanne
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  1. Best answer
    LeanneAus said:
    Hello, can anyone help please? I reset my toshiba Satelite up for my grandaughter (10) and set a password on the Admin user (me) and parental controls on her account. My problem is that I cannot access admin account as it says password is wrong. I have a hint there and the pword i am using i am sure is correct. Is there anyway to bypass this to reset pls?
    Thank you for ur time.
    Leanne

    Are you sure CAPS lock is now in the same position (on/off) as when you set the password, or there isn't a Capital letter somewhere in the pword ?
    Other than this advice, we don't assist with password recovery/bypass, (grand daughter or not) as we don't know if your request is legit.
  2. Best answer selected by mousemonkey.
  3. This topic has been closed by Mousemonkey
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