Maxtor 1TB Basics Problem

Hello Tech wizs.

I have a Maxtor 1TB Basics Desktop USB 2.0 External Hard Drive. The problem I have is that when I boot into Windows Vista, the hard disk will either be entirely unreadable, or parts of it will be. However, if I power it down and up again, it will operate normally. This has being the case for as long as I've had it. Any ideas?
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  1. Open up the drive and check to see if it's a Seagate in the enclosure.
    You may qualify for a free recovery with seagate due to a firmware bug on some new seagate models.

    You can check your drive here: http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931


    If that does not apply to your drive and you need your data recovered I would recommend the following data recovery company:
    http://www.datanalyzers.com
  2. I have 2 of these drives and found them to be unreliable with connecting and maintaining a connection to my Vista laptop. I was ready to bin them but a friend suggested that I try a different USB cable. I have used the USB cable that came with my wireless internet modem (they both utilise the mini USB) and I have not since then had any trouble getting my external drives to work.
    I'm unsure what type of cable it is, only that it is slightly thicker than the USB cable that came with the drive and instead of being a black wire, it is clear with a stainless wire braid inside.
    This one thing alone has solved all my reliablity issues with my 1Tb Maxtor drives.
    Hope this helps!
  3. Thank you Anonymous. I've had a Maxtor Basics 500GB which has been driving me mad. Just plugged it in using an old USB cable that came with a camera and it now works perfectly. Why couldn't I find that advice on the Maxtor/Seagate website.
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