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Some applications do not start.

Last response: in Windows XP
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July 20, 2010 12:01:17 PM

Of late, there are some programs that do not start.When I try to run them the cursor hourglass shows up for a few seconds and then nothing happens.I've tried virus scans and nothing is detected.This problem happens with System Restore, Windows Media Player, System Information, Help and Support center.

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July 20, 2010 3:51:14 PM

Tamz_msc said:
Of late, there are some programs that do not start.When I try to run them the cursor hourglass shows up for a few seconds and then nothing happens.I've tried virus scans and nothing is detected.This problem happens with System Restore, Windows Media Player, System Information, Help and Support center.


  • Restart in safe mode: Turn on computer, wait a few seconds, start poking the F8 key every second until a diagnotic boot screen shows up. Choose "Start Computer in safe mode."
  • when computer starts in safe mode, there will be a choice screen asking if you want to perform a system rollback using a Restore point or continue to use machine in safe mode. Choose to perform the restore point.
  • Windows will show a calendar with dates of valid restore points in bold. Choose a recent date that you are certain the machine operated correctly, then click ok.
  • Windows will restart, perform the roll-back and restart again. Try your programs again.
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    July 20, 2010 4:11:41 PM

    ^ That's an option.

    You can download ccleaner, and run the registry tool. There may be some issues that need cleaned up.

    If you didn't run your malware scans in safe mode, you may want to run through the malware guide in my signature.
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    July 21, 2010 5:29:57 AM

    tigsounds said:
  • Restart in safe mode: Turn on computer, wait a few seconds, start poking the F8 key every second until a diagnotic boot screen shows up. Choose "Start Computer in safe mode."
  • when computer starts in safe mode, there will be a choice screen asking if you want to perform a system rollback using a Restore point or continue to use machine in safe mode. Choose to perform the restore point.
  • Windows will show a calendar with dates of valid restore points in bold. Choose a recent date that you are certain the machine operated correctly, then click ok.
  • Windows will restart, perform the roll-back and restart again. Try your programs again.

  • Well even in Safe Mode,System restore does not start properly.The Application window opens and everything in it is blank, there is no text.Also there is no hard disk activity during that time.
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    July 21, 2010 5:47:33 AM

    First, try my suggestions above.

    If they don't work, you can try the system restore points from safe mode with command prompt.
    Boot into safe mode with command prompt-->at the command line, run the following command-->%systemroot%\system32\restore\rstrui.exe
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    July 21, 2010 6:48:20 AM

    I have tried scanning in safe mode with Malwarebytes 2 days ago but it didn't find a thing.And even though i can run System Restore through the command prompt, I think that I have deleted all my restore points with CCleaner and the current restore point does not solve the problem.
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    July 21, 2010 12:02:03 PM

    It's possible that the restore points are gone, though, ccleaner doesn't remove restore points, as far as I know.
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    July 22, 2010 5:11:14 AM

    aford10 said:
    It's possible that the restore points are gone, though, ccleaner doesn't remove restore points, as far as I know.

    Yes it does, Go to tools>System Restore.You can delete all but the most recent restore point.
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    July 22, 2010 11:57:46 AM

    I'm aware that you can remove them. What I said was, I don't think ccleaner removes them.
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    August 1, 2010 8:17:16 AM

    I searched around and got the following solution from microsoft:
    http://support.microsoft.com/kb/925704
    I run the exe and not only doe WMP open my other problems are gone as well.Microsoft did a great job in fixing this problem!
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    August 1, 2010 8:40:56 AM

    Just as an aside, when a program doesn't start in the manner described it can be useful to try to run it from a command prompt. Often this will result in an error message pointing to the problem.
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    !