Hello,My windows 7 freezes when scrolling, either using the mouse to scroll on screen or using the mouse wheel. It does this almost every time, except sometimes when I scroll extremely slowly. The problem has persisted for months. The crash results in a striped screen. After a little while I can usually restart in Safe mode. After running for sometime in safe mode I can often restart and launch windows successfully. It runs sometimes for a few hours, sometimes for less. until I try scrolling at normal speed, then it crashes again. I have had the machine checked over for hardware issues and apparently there are none. I have been advised to do a clean re-install of Windows 7. i am reluctant to do this if there might be another way. Anyone any ideas? windows crash reporter says:-
sysdata xml werinternalmetadata xml
We need the specifications for your system to identify any possible solutions. First, however, I suspect you may have a video issue (since you can run in safe mode). Be sure to list the make/model of your power supply, video card, and motherboard, in addition to all installed devices and peripherals.
HP Pavilion dv9500 Entertainment Notebook PC series
Processor type Intel® Centrino® Duo processor technology
• Intel® Core™2 Duo processor T7500
• 2.20 GHz , 4 MB L2 Cache, 800 MHz FSB
• Intel® PRO/Wireless 802.11a/b/g WLAN Intel(R) Core(TM) 2 Duo processor T7500 (2.20 GHz, 4 MB L2 Cache, 800MHz FSB)
17.0" WXGA+ High-Definition Ultra HP BrightView Widescreen Display (1440 x 900)
2GB DDR2 System Memory
NVIDIA GeForce 8600M GS
HP Imprint Finish (Radiance) + Webcam + Microphone
Intel(R) PRO/Wireless 4965AGN Network Connection and Bluetooth(TM)
200GB 7200RPM SATA Dual Hard Drive (100GB x 2)
Where can I find out what motherboard is installed?
I believe that I did do this several months ago, in an attempt to fix this problem, but that it didn't work. however, I have now downloaded and installed it and will see if it works and then let you know. Thanks.
After installing the nvidia driver and re-starting my computer, it crashed in the same way as before. This time it happened while I was in print command window. Screen went black leaving just a small square about 1" square. So unfortunately that fix doesn't seem to have worked.
I have downloaded hwmonitor and installed it OK.
In the meantime, a few weeks ago I decided to bite the bullet and re-install windows 7 on the same drive after creating a separate 'compartment' (not the right term) on it. During these weeks I have been using both versions of windows. The new version worked fine for several weeks until a couple of days ago when it crashed in a similar way to the other version, though it happened when trying to print, not when scrolling.
Now I can only run either version in Safe Mode. The fact that this error occurs in both versions does this indicate a hardware issue? I noticed when I re-installed windows 7 that HP do not categorize my laptop as suitable for Windows 7. I noticed some time ago that when I had the screen resolution se so that there was a wide black bar down each side of the screen that it seemed to run for long time without crashing. Sorry, its such a complicated question, but I'm clutching at straws and just about to chuck this laptop about as far as I can thow it. Regards.