Itunes keeps crashing

I don't really know where to post this, so I decided to post it here. I am using Windows Vista. When first start my computer, and open iTunes, iTunes will work for anywhere from a couple of second to a couple of minutes. If I start iTunes by plugging my iPhone in, it usually works long enough for a sync. Eventually it crashes and says "itunes has stopped working. A problem caused the program to stop working correctly." Whenever I try opening iTunes again, the program will never open until I go to windows task manager and end the iTunes process tree. When I do open it afterwards, it opens for a second and immediately crashes.

Does anyone have any advice on what to do? I have tried uninstalling and re-installing iTunes and that doesn't work. I've read somewhere that maybe it is a corrupted file, but I don't really know what that means, and what to do to solve it.
4 answers Last reply
More about itunes crashing
  1. Here's the problem report...

    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version:
    Application Timestamp: 4f56cf56
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.22777
    Fault Module Timestamp: 4cb73001
    Exception Code: 80000003
    Exception Offset: 00010004
    OS Version: 6.0.6001.
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
  2. Also, please note that this only occurs on the itunes of one user. If I switch to the guest user, it doesn't crash.
  3. Also, it only crashes when connected to the Internet.
  4. Go to

    This has a range of things to try and I managed to solve my (very similar) problem very quickly.
Ask a new question

Read More

iTunes Windows Vista