How To Replace Faulty Maxtor 3200 With Upgraded Model

[deej130]

I brought a Maxtor external hardrive in 2007. However it is now broken and I cannot access it. I have called up Seagate who now own Maxtor and they have said that they can only replace my Maxtor 3200 with a restored 3200. I know they don't make these models anymore and I am wondering how can I get Seagate to replace my hardrive with an upgraded model instead. The guy on the phone said there was some way Seagate could probably do this if i build up a case or something like that.. he wasn't very specific as the phone conversations are recorded. Does anyone have any ideas?
Thanks

 

[r_manic]

It all depends on your warranty policy. If you're really entitled to a free replacement, you also have to check what "replacement" really means.

Personally, I don't know why Seagate would replace your old hard disk with a newer, "upgraded" model. Unless you were willing to pay extra for the new drive?