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How to restore gateway laptop to factory settings without cd

Last response: in Windows Vista
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April 20, 2012 10:21:51 PM

please help me my computer will not come to the menu for me to access windows or internet. i believe that i have a worm and the whole system crashed.
April 21, 2012 6:59:15 AM

gwallac4 said:
please help me my computer will not come to the menu for me to access windows or internet. i believe that i have a worm and the whole system crashed.

Have you tried safe mode & repair options available there ?
Even being able to run AV scans ?
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