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How to restore gateway laptop to factory settings without cd

please help me my computer will not come to the menu for me to access windows or internet. i believe that i have a worm and the whole system crashed.
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  1. gwallac4 said:
    please help me my computer will not come to the menu for me to access windows or internet. i believe that i have a worm and the whole system crashed.

    Have you tried safe mode & repair options available there ?
    Even being able to run AV scans ?
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