Printer spooler stops when trying to add a printer

ve a dell Inspiron Computer 6400. I cannot connect to the Dell 946 Printer, the computer states that the printer spooler stops when trying to add the printer. WHAT DO YOU SUGGEST I DO?
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    ve a dell Inspiron Computer 6400. I cannot connect to the Dell 946 Printer, the computer states that the printer spooler stops when trying to add the printer. WHAT DO YOU SUGGEST I DO?

    sfc /scannow and
    sfc /purgecache
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