Why does the text keep crashing on e-mails Im writing?

I have a Dell Inspiron 530 with a Windows Vista operating system. I have repeatedly had the text of long emails I'm writing completelly wiped out, so I have to start over. It does this on both my att-yahoo and gmail accounts. What's the solution?

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More about text crashing mails writing
  1. Don't hit "refresh" and watch what keys you hit.
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Dell Inspiron Windows Vista