How do I get CD Rom to work again on windows xp by Dell

Ok,my girl friend has windows xp by Dell, for 5 years now.The cable Modem ( Motorola ) went out,she got a new cable modem ( MOtorola ) from the cable company.when I installed the modem I accidently hook up the USB cable and the Ethernet connection to the cable modem,we then received a blue screen erro 0x00000024,I disconnected the USB cable and just had the ethernet connection hooked to the modem,but now the computer wont boot up the CD Rom wont door wont open inorder to put installation disc in to resart the computer,windows has shut down the computer to prevent further damage,so please tell to correct the problem,Im not a expert at this and my girl friend and I are 60 years and unemployed,so we have no money to get it fixed,please help.
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  1. When the computer is starting, hit the F8 key every second or so untill you see a boot screen with some selections for Safe Mode, etc...

    Select Safe Mode and see if the PC starts up then, it should. Once that, go into Device Manager and look to see if the modem you have is in there, it will probably have a red X or a Yellow ! next to it. Right-click on it and remove it from your system. Reboot the PC normally and see if that helps.

    If your CD ROM door is stuck, there is a little hole on the faceplate you can poke a unbent paperclip in to pop it open.
  2. left click start in the lower left hand of the screen
    left click run
    type regedit
    left click OK
    Now the registry editor will come up
    double left click on HKEY_LOCAL_MACHINE
    double left click on SYSTEM
    double left click on CurrentControlSet
    double left click on Control
    double left click on Class
    double left click on {4D36E965-E325-11CE-BFC1-08002BE10318}
    look on the right side of the window for upper filters
    right click on upper filters
    left click delete
    windows will then ask you to confirm deletion
    click yes
    look on the right side of the window for lower filters
    if you do not see lower filters, you may be out of luck on this one.
    right click on lower filters
    left click on delete
    windows will then ask to confirm deletion
    click yes
    Close all the windows that are open
    restart the computer
  3. why u still have win xp?
  4. rehkhan97 said:
    why u still have win xp?


    Maybe the PC works fine with it, they don't care to have flashy window effects, they PC won't run it well and they are 60 yrs old? There are a few hundred reasons why people don't upgrade. I'm betting that their PC also does not have a quad core CPU and water cooling.
  5. soundguruman said:
    left click start in the lower left hand of the screen
    left click run
    type regedit
    left click OK
    Now the registry editor will come up
    double left click on HKEY_LOCAL_MACHINE
    double left click on SYSTEM
    double left click on CurrentControlSet
    double left click on Control
    double left click on Class
    double left click on {4D36E965-E325-11CE-BFC1-08002BE10318}
    look on the right side of the window for upper filters
    right click on upper filters
    left click delete
    windows will then ask you to confirm deletion
    click yes
    look on the right side of the window for lower filters
    if you do not see lower filters, you may be out of luck on this one.
    right click on lower filters
    left click on delete
    windows will then ask to confirm deletion
    click yes
    Close all the windows that are open
    restart the computer


    You can't do this if it's not booting into windows.
  6. rehkhan97 said:
    why u still have win xp?


    I use XP. Go troll somewhere else.
  7. EdHurn2 said:
    Ok,my girl friend has windows xp by Dell, for 5 years now.The cable Modem ( Motorola ) went out,she got a new cable modem ( MOtorola ) from the cable company.when I installed the modem I accidently hook up the USB cable and the Ethernet connection to the cable modem,we then received a blue screen erro 0x00000024,I disconnected the USB cable and just had the ethernet connection hooked to the modem,but now the computer wont boot up the CD Rom wont door wont open inorder to put installation disc in to resart the computer,windows has shut down the computer to prevent further damage,so please tell to correct the problem,Im not a expert at this and my girl friend and I are 60 years and unemployed,so we have no money to get it fixed,please help.


    Tap F8 on startup repeatedly. Try booting into safe mode with command prompt. Does it bring up the black DOS box with a command prompt? If yes, type this the following command exactly, and press enter:
    %systemroot%\system32\restore\rstrui.exe
    This will open the system restore. Pick one of the dates on the calender before the problem happened, and start the restore.
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