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Is my external disk dead? (Maxtor OneTouch Easy III)

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June 10, 2009 12:43:55 AM

Hello to all.
I'm facing this strange problem with a Maxtor OneTouch Easy III external disk (500GB) connected via USB. The disk was working perfectly straight for 2+ years without any problems. Due to my work my pc remains open 24/7, performing in heavy load quite a bit. Some days ago and while I was working with my PC I got some strange behaviour, like slow-downs, "not responding" problems etc and finally a nasty BSOD! Unfortunately I didn't wrote down the message of the BSOD. When I reboot I realised that my external disk was not recognized by the OS (Vista x86) anymore, and whatever I did, it was only recognized as an "unknown device". When I power on the disk the light indicator on the front freezes (the activity indicator of this disk is like a while light that goes up and down in normal conditions). If I turn the disk off and back on after a while the indicator lights normaly, but no activity whatsoever. I can only hear the fan inside the enclosure. I tried everything including a re-installation of Vista, unplug every other USB device except mouse etc but still, hard disk remains unrecognized. What do you think? A recently died hard disk? If this is the case I'm completely distroyed as it contained about 400GB of valuable data which I cannot recover from anywhere else (= ALL my work since 2001!!). My pc specs: CPU Core 2 Quad Q9300 2.5GHz, 4 GB Mushkin DDRII RAM, Gigabyte x48 motherboard etc. Any help would be more than welcome. Many thanks in advance!! Cheers,

Kostas
a b G Storage
June 10, 2009 8:07:50 AM

Let's not get ahead of ourselves morboso. Have you tried the hard disk with another computer?
June 10, 2009 8:45:55 AM

hmm, a new OS installation isn't the same like trying it in another pc? thanks for the reply!
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a b G Storage
June 10, 2009 11:08:21 AM

Another thing that you can try is to pull the drive from the USB case and plug the drive directly into a computer. Sometimes the USB interface is the problem.
June 10, 2009 11:12:44 AM

I suggest taking the Hard Drive out of the eDxternal case.. I had exactly the same thing happen to me with a WD Passport. The drive was 100% perfect but the interface elecronics had broken.
July 2, 2009 10:25:06 PM

Actions I took on a XP Pro:
- Different USB port: no solution
- pulling out the power cord and connecting again: YES !
Anonymous
a b G Storage
October 28, 2009 10:29:48 PM

I am in the exact same situation, moved all my files to the maxtor drive since i brought a new computer and delayed moving them on to my new system and now the drive does not work and i might have lost all my data since 2000 :( . let me know if you found a solution.
!