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Laptop problem diagnosis

Last response: in Windows Vista
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June 21, 2012 5:29:17 PM

Hello,I have a
dell laptop, about a week ago i noticed the battery wasnt charging..the icon would say 0% avaliable plugged in not charging..then it would constintly shut down. then i used my sons charger and the computer works but still says plugged in not charging,HELP.. does anyone know if i need a new battery or a new charger. was told by dell i need a new motherboard.
a b D Laptop
June 21, 2012 6:33:16 PM

marshap said:
Hello,I have a
dell laptop, about a week ago i noticed the battery wasnt charging..the icon would say 0% avaliable plugged in not charging..then it would constintly shut down. then i used my sons charger and the computer works but still says plugged in not charging,HELP.. does anyone know if i need a new battery or a new charger. was told by dell i need a new motherboard.


Can you use your son's battery also ?

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a b D Laptop
June 21, 2012 7:24:40 PM
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If your computer is over 2 years old then YES you need a new battery. just like car batteries and cell phone batteries they must be replaced every 2-3 years.
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June 28, 2012 4:24:09 AM

Best answer selected by marshap.
a b D Laptop
July 1, 2012 10:38:09 AM

This topic has been closed by Nikorr
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