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Desktop freeze

Last response: in Windows XP
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August 18, 2010 2:11:26 PM



Windows XP desktop freezes when exiting programs. Also some of windows applications load very slowly. The windows search icon is displayed for 10 seconds or more while loading the control panel, search or help utilities. I am using Mcafee security suite and fixcleaner for security virus and malware protection. These programs show a clean system. Also desktop icons are blanked out for at least a minute when leaving programs. When the icons fill in the system operates fine. Can anyone help?

More about : desktop freeze

Anonymous
August 18, 2010 3:24:07 PM

What are your PC specs
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August 18, 2010 4:52:15 PM

Intel core2 Duo E 7200 LG775 2.53 GHz 3MB L2 cache 1066 MHz FSB on Asorck board with Intel chipset and Via drivers.
I am using Kingston 667 DDR2 DIMM ram. Vidio is Nvidia geforce 8400 with 3D accellerator. Nview drivers on video card.
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Related resources
August 18, 2010 5:06:52 PM

The "Asorck board" part is insufficient. Which one do you have?

You also state it has an Intel Chipset with VIA drivers?

Yup, must have model number now.
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August 20, 2010 5:31:12 PM


OK here it is. Asrock Serial# 84m0X1193258 Part# 90-MXG770-A0UAYZ Model# 4COREDUAL-SATA2 R2.0/A/ASR. This is a FSB 1066 Dual Channel DDR2 667 supported system. Bios has been upgraded to dual core 2.2. I have an antec earthwats power supply model# EA-380, EA-430D, EA-500D 500W ATX 12V version 2.2.
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August 20, 2010 6:10:18 PM

Quote:
Intel core2 Duo E 7200 LG775 2.53 GHz 3MB L2 cache 1066 MHz FSB on Asorck board with Intel chipset and Via drivers.

The problem I see is your choice of drivers.

The ASRock website indicates :

Chipset - Northbridge: VIA® PT880 Pro/PT880 Ultra
            - Southbridge: VIA® VT8237S

You indicate Intel and VIA drivers. Is there a reason for the Intel drivers?


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August 21, 2010 12:51:24 AM

The drivers for the board came with a disk. The disk is labled Intel-Via IV8237S-12b Version 1.2b 15G09X045004AK. I will go to Asrock and input the information and see if upgraded drivers are available. Thanks for the information!
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August 21, 2010 7:10:23 AM

Assuming some driver issues aren't the issue, let's try to do some system optimization.

Get rid of those malware tools. Run through the malware guide in my signature.

In addition to the registry tool from ccleaner (listed in the malware guide), it can do a system wide garbage cleanup.

Check to see if there are any hard drive errors, and repair them if there are.
start-->run-->chkdsk /r

Check to see if the system files are good.
start-->run-->sfc /scannow

Those are some routine maintenance procedures. If the problem still persists, then we can go from there.
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August 21, 2010 11:26:44 AM

I have a fresh install of the first version of windows XP, pre Service pack 1. This is the same software that I purchased in 2001. All essential updates and service pack upgrades have been made. There are currently no malware programs installed
except McAfee security suite. The suggestion of running a system files check brought back an unable to find file error message
(start-->run-->sfc/scannow). Chkdsk/r was clean. I am going to install Fix Cleaner from Slimware Utilities. Inc. which I have used in the past. I believe it works fine for optimum performance. All previous symtems remain the same.
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August 21, 2010 11:34:21 PM

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:27:12 PM, on 8/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Motive\McciServiceHost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\FixCleaner\FixCleaner.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Yahoo!\Companion\att\ToolbarSvr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\FREEDO~1\fdm.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-yie8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: att.net Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: att.net Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ATT-SST_McciTrayApp] "C:\Program Files\ATT-SST\McciTrayApp.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [FixCleaner] C:\FixCleaner\FixCleaner.exe -boot
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Common Files\Logishrd\eReg\SetPoint\eReg.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls...
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: McciServiceHost - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciServiceHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 10003 bytes
I have DDR2 Kingston ram DIMM 667 @ 333Mgh non ECC
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August 22, 2010 1:40:42 AM

How much DDR2 RAM do you have installed? If you're not sure, go to start-->right click on my computer-->properties-->should list something like 512mb, 1gb, 2gb...etc.
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Best solution

August 22, 2010 2:50:07 AM

carden49 said:
The suggestion of running a system files check brought back an unable to find file error message (start-->run-->sfc/scannow).


The error message is because you missed a space between sfc and /

If you've done the scans and cleanup I mentioned, you should be seeing a noticeable improvement.
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August 22, 2010 5:14:45 PM

The error on the sfc/scannow was not a syntax error but mine. I did not run it from the cmd atmosphere. Sorry for the confusion. Scan came back clean. System is more stable now, but still leaves icons unfilled on desktop after leaving some programs. It does however fill in sooner and the screen does not freeze for long. Thanks for all the help.

carden49
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August 22, 2010 5:15:54 PM

Best answer selected by carden49.
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August 22, 2010 5:20:28 PM

Good to hear it's better.

Thanks for the vote. :) 
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