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Black screen

Last response: in Windows Vista
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July 9, 2012 4:37:32 PM

hello!
I have a HP 9700 series laptop. When it is necessary to install an update that requires a restart,the end result is a black screen that often takes a long time to correct. I have checked online for a way to resolve the problem. However, each time there is a new update, I go thru the process again.
I am not all that savvy when it comes to computer work-arounds....The problem is annoying....I have resorted to only choosing to hibernate my computer...instead of shutting it down...
Does anyone have info on how to correct this issue...since updates need to happen....?

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