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Unable to recover TOC

Last response: in Storage
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June 24, 2009 5:03:48 PM

When I try burning with ImgBurn or Nero 7/8 I receive "Unable to recover TOC" message.
My burner is 2 years old, LG super multi GSA H55N.
Firmware is up to date.
I use good media, "sony" "maxwell".
The problem occurs on what ever I try to burn, or even copy.

Please help with my problem, although buying a new burner is an option.

Hear is my ImgBurn log file.

I 09:36:02 ImgBurn Version 2.4.2.0 started!
I 09:36:02 Microsoft Windows Vista Ultimate Edition (6.0, Build 6002 : Service Pack 2)
I 09:36:02 Total Physical Memory: 2,095,488 KB - Available: 1,024,648 KB
I 09:36:02 Initialising SPTI...
I 09:36:02 Searching for SCSI / ATAPI devices...
I 09:36:02 Found 1 DVD-ROM and 1 DVD±RW/RAM!
I 09:36:31 Operation Started!
I 09:36:31 Building Image Tree...
I 09:36:32 Checking Directory Depth...
I 09:36:32 Calculating Totals...
I 09:36:32 Preparing Image...
I 09:36:33 Checking Path Length...
I 09:36:33 Contents: 10 Files, 2 Folders
I 09:36:33 Size: 3,525,775,360 bytes
I 09:36:33 Sectors: 1,721,570
I 09:36:33 Image Size: 3,526,361,088 bytes
I 09:36:33 Image Sectors: 1,721,856
I 09:36:34 Operation Successfully Completed! - Duration: 00:00:03
I 09:36:34 Operation Started!
I 09:36:34 Source File: -==/\/[BUILD IMAGE]\/\==-
I 09:36:34 Source File Sectors: 1,721,856 (MODE1/2048)
I 09:36:34 Source File Size: 3,526,361,088 bytes
I 09:36:34 Source File Volume Identifier: Sky.High.DVDRip.XviD
I 09:36:34 Source File Application Identifier: IMGBURN V2.4.2.0 - THE ULTIMATE IMAGE BURNER!
I 09:36:34 Source File Implementation Identifier: ImgBurn
I 09:36:34 Source File File System(s): ISO9660, UDF (1.02)
I 09:36:34 Destination Device: [4:1:0] HL-DT-ST DVD-RAM GSA-H55N 1.03 (D:)  (RAID)
I 09:36:34 Destination Media Type: DVD+R (Speeds: 2.4x)
I 09:36:34 Destination Media Sectors: 2,228,225
I 09:36:34 Write Mode: DVD
I 09:36:34 Write Type: DAO
I 09:36:34 Write Speed: MAX
I 09:36:34 DVD+R Reserve Track: No
I 09:36:34 Link Size: Auto
I 09:36:34 Test Mode: No
I 09:36:34 OPC: No
I 09:36:34 BURN-Proof: Enabled
I 09:36:34 Book Type Setting: DVD-ROM
I 09:36:34 Filling Buffer... (40 MB)
I 09:36:35 Writing LeadIn...
W 09:36:35 Failed to Write Sectors 0 - 31 - Reason: Unable to Recover TOC
W 09:36:35 Retrying (1 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (2 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (3 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (4 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (5 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (6 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (7 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (8 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (9 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (10 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (11 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (12 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (13 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (14 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (15 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (16 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (17 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (18 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (19 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
W 09:36:35 Retrying (20 of 20)...
W 09:36:35 Retry Failed - Reason: Unable to Recover TOC
E 09:37:32 Failed to Write Sectors 0 - 31 - Reason: Unable to Recover TOC
I 09:37:32 Synchronising Cache...
W 09:37:42 User opted to skip the 'Close Track/Session/Disc' functions.
E 09:37:42 Failed to Write Image!
E 09:37:42 Operation Failed! - Duration: 00:01:08
I 09:37:42 Average Write Rate: N/A - Maximum Write Rate: N/A



Hear is my Nero Log file


4C85-200E-4005-0004-0000-3M00-0800-35X3-0000-404C-EXCC-**** (*)

Windows XP 6.0
IA32
WinAspi: -

NT-SPTI used
Nero Version: 7.9.6.0
Internal Version: 7, 9, 6, 0
(Nero Express)
Recorder: <HL-DT-ST DVD-RAM GSA-H55N>Version: 1.03 - HA 1 TA 0 - 7.9.6.0
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <ASUS DVD-E616A3T >Version: 1.10 - HA 1 TA 1 - 7.9.6.0
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WD My Book 9999 JRAID Port 4 ID 0 DMA: Off
CdRomPeripheral : HL-DT-STDVD-RAM GSA-H55N1.03 JRAID Port 4 ID 1 DMA: Off

=== CDRom-Device-Map ===
HL-DT-ST DVD-RAM GSA-H55N D: CdRom0
ASUS DVD-E616A3T I: CdRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2046MB (2095488kB)
Free physical memory: 1223MB (1252432kB)
Memory in use : 40 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

23.6.2009
UDF/ISO compilation
9:21:21 AM #1 Text 0 File SCSIPTICommands.cpp, Line 424
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

9:21:21 AM #2 Phase 112 File dlgbrnst.cpp, Line 1762
DVD-Video files reallocation started

9:21:21 AM #3 Phase 114 File dlgbrnst.cpp, Line 1762
DVD-Video files reallocation completed (no file modified)

9:21:21 AM #4 Text 0 File Isodoc.cpp, Line 6663
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE

9:21:21 AM #5 Phase 111 File dlgbrnst.cpp, Line 1762
DVD-Video files sorted

9:21:21 AM #6 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)

9:21:21 AM #7 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)

9:21:21 AM #8 Text 0 File Burncd.cpp, Line 3508
Turn on Disc-At-Once, using DVD media

9:21:21 AM #9 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 2228224 (495:09.49, 4352MB)
Last address to be written: 1722111 (382:41.36, 3363MB)

9:21:21 AM #10 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO (enabled: CD)

9:21:21 AM #11 Text 0 File DlgWaitCD.cpp, Line 2964
Recorder: HL-DT-ST DVD-RAM GSA-H55N, Media type: DVD+R
Disc Manufacturer ID: , Media Type ID: , Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 0

9:21:21 AM #12 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================

9:21:21 AM #13 Text 0 File ThreadedTransferInterface.cpp, Line 793
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 1722112 (1722112) = #1722112/382:41.37
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1722112 blocks [D: HL-DT-ST DVD-RAM GSA-H55N]
--------------------------------------------------------------

9:21:21 AM #14 Text 0 File ThreadedTransferInterface.cpp, Line 995
Prepare [D: HL-DT-ST DVD-RAM GSA-H55N] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3526885376, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 1722112 | 0 | 0x00
1722112 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

9:21:21 AM #15 Text 0 File SCSIPTICommands.cpp, Line 215
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

9:21:21 AM #16 Text 0 File Burncd.cpp, Line 4294
Caching options: cache CDRom or Network-Yes, small files-Yes (<64KB)

9:21:21 AM #17 Phase 24 File dlgbrnst.cpp, Line 1762
Caching of files started

9:21:21 AM #18 Text 0 File Burncd.cpp, Line 4413
Cache writing successful.

9:21:21 AM #19 Phase 25 File dlgbrnst.cpp, Line 1762
Caching of files completed

9:21:21 AM #20 Phase 36 File dlgbrnst.cpp, Line 1762
Burn process started at 8x (11,080 KB/s)

9:21:21 AM #21 Text 0 File ThreadedTransferInterface.cpp, Line 2721
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

9:21:21 AM #22 Text 0 File Cdrdrv.cpp, Line 9872
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-ROM (0), Part Version: 0.9x (0)
Disc Size: 120 mm, Maximum Rate: 2,52 Mbps (0 h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: ?
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 0 h (?)
End Sector Number in Layer 0: 0 h (LBN: 0 h, 0 MB)
Data in Burst Cutting Area (BCA) does not exist
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

9:21:21 AM #23 Text 0 File DVDR.cpp, Line 6553
Drive: HL-DT-ST DVD-RAM GSA-H55N
Book Type request [LG]: DVD-ROM
Changing the Book Type was finished successfully, return code 0

9:21:21 AM #24 CDR -1207 File DVDR.cpp, Line 6477
Book Type automatically set to: DVD-ROM

9:21:21 AM #25 SPTI -1066 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 24
Buffer x07fc9280: Len x648

9:21:21 AM #26 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: Yes

9:21:21 AM #27 Text 0 File ThreadedTransfer.cpp, Line 269
Pipe memory size 83836800

9:21:22 AM #28 SPTI -1122 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1122)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x57
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0E 00 00 00 00 57
Buffer x22030040: Len x10000
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

9:21:22 AM #29 CDR -1122 File Writer.cpp, Line 303
Unable to recover TOC
D: HL-DT-ST DVD-RAM GSA-H55N

9:21:22 AM #30 SPTI -1122 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1122)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x57
Sense Qual: 0x00
CDB Data: 0x5B 01 01 00 00 01 00 00 00 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0E 00 00 00 00 57

9:21:22 AM #31 SPTI -1122 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1122)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x57
Sense Qual: 0x00
CDB Data: 0x5B 01 05 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0E 00 00 00 00 57

9:21:22 AM #32 Phase 127 File dlgbrnst.cpp, Line 1762
Generating DVD high compatibility borders

9:21:22 AM #33 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 0

9:21:22 AM #34 CDR -1122 File WriterStatus.cpp, Line 162
Unable to recover TOC
D: HL-DT-ST DVD-RAM GSA-H55N

9:21:22 AM #35 TRANSFER -24 File WriterStatus.cpp, Line 162
Could not perform end of Disc-at-once

9:21:23 AM #36 Phase 38 File dlgbrnst.cpp, Line 1762
Burn process failed at 8x (11,080 KB/s)

9:21:23 AM #37 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

9:21:29 AM #38 Text 0 File Cdrdrv.cpp, Line 11185
DriveLocker: UnLockVolume completed

9:21:29 AM #39 Text 0 File SCSIPTICommands.cpp, Line 424
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon

More about : unable recover toc

June 25, 2009 10:07:32 AM

Hey OP, try to look through the ATAPI codes listed here: http://www.bhacorp.com/support/atapi/errors3.html. You might be able to find the cause of your burning process failure.

Also, you may want to try great alternatives like ImgBurn and Totally Free Burner.
a b G Storage
June 25, 2009 1:16:41 PM

You said the burner was 2 years old, so when did the problem start?
If it is looking for a TOC, seems to me that for some reason it thinks it is trying to add something to rewritable disk that has already had information written to it before.
June 25, 2009 3:41:25 PM

jitpublisher said:
You said the burner was 2 years old, so when did the problem start?
If it is looking for a TOC, seems to me that for some reason it thinks it is trying to add something to rewritable disk that has already had information written to it before.


Problem started a month ago, but now it occurs on every disk. Each and every time.
!