Hey its telling me tocancel... uninstall the previous driver.. dsconnect the usb from the printer. (not the computer. and restart computer. there are 2 files under c:\driver\printer\z700-p700. dont know where to disable the other driver and it tries to load but it tells me couldn't complete the download. I'm really not a idiot on computers but this one has really got me confused. That's why I Hate to work on computers. Thanks for the quick reply If I had to work on computers for a living. I wouldn't make it!