possibly problem with ping times

This is sort of an odd problem, and I don't actually even know if it's a problem at all. I've been having some problems with wirelessly streaming my netflix to my xbox, which is a whole seperate issue. Well during this i decieded to just watch netflix on my PC. So, doing that, i've noticed that my resolution sucks. My internet connection is fast...fast enough to support netflix's highest resolution. speedtest.net gives me 6845 kb/s. so I called netflix and asked them what might be going on....they told me the problem was my ping. When I run speedtest.net on a local server (tampa bay) i get a ping time of 135 ms. Like I said netflix told me that was the problem so I called Road runner to see if they could help. they had me bypass my router and connect directly to my modem and they ran a bunch of tests and everything came back fine. further they said that 135 ms ping was pretty normal and nothing to really worry about, meanwhile netflix tells me it should be more like 25 and thats my problem. the only thing i've noticed that i can add to this is that when i tracert anything at all the first hop when i'm not on my router and the second out when i'm on my router (the hop out of my router) always times out no matter what i tracert. I don't know if this has anything to do with it...road runner says it doesnt. So...my question is why does netflix run at such crappy resolution for me...is my my ping or something else...and if it's my ping what do i do about it? Thank you all for reading I know it was a bit long.