Word doc saved as Ie file and can not be read by email

Hello,

All my new word documents ar now saved as Internet Explorer icons ( although when right clicking on the document icon it says its a word document and when I 'save as' it has a .doc extension. When I send one of these files by email it can not always be read ( though some can). I can not turn them into PDFs as it says that is either not a supported file type or it is damaged ( eg it was sent as an email attachment but wasn not decoded propery). I can though read and edit these word files if I open Word first then open them in Word software. But email recipients can not do this. I can sometimes view a file on my iphone that can not be read on a PC.
If I try and open an attached Word file in my email it does not open it. Sometimes if I download it I can open it in Word.

I hav Norton 360 security software and it does not seem to pick it up. I use Vista.

Do you know what is wrong and how I can fix it?
Thanks,
Georgina
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  1. sonicmush said:
    Hello,

    All my new word documents ar now saved as Internet Explorer icons ( although when right clicking on the document icon it says its a word document and when I 'save as' it has a .doc extension. When I send one of these files by email it can not always be read ( though some can). I can not turn them into PDFs as it says that is either not a supported file type or it is damaged ( eg it was sent as an email attachment but wasn not decoded propery). I can though read and edit these word files if I open Word first then open them in Word software. But email recipients can not do this. I can sometimes view a file on my iphone that can not be read on a PC.
    If I try and open an attached Word file in my email it does not open it. Sometimes if I download it I can open it in Word.

    I hav Norton 360 security software and it does not seem to pick it up. I use Vista.

    Do you know what is wrong and how I can fix it?
    Thanks,
    Georgina


    The documents are probably being saved in DOCHTML file extension
    Take a look at file type associations.
    http://www.tech-recipes.com/rx/2127/vista_associate_file_type_program/
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