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Usb wireless 802.11n adapter not receiving ip address

I had to reload WinXP Pro SP3. For some reason my usb wireless adapter is not receiving an ip address from the router. dns is active on the router. when i manually inserted an address, the same one that had worked before, wireless security becomes disabled and i still cannot access the internet. the adapter uses Ralink RT2780 drivers which were installed from the cd that came with the device. network connection shows the device is enabled but continually shows acquiring network address. did i miss something in set up?
9 answers Last reply Best Answer
More about wireless adapter receiving address
  1. Is adapter correctly set up access your router with correct password?
    Try turning off the router and then back on.
    Reload drivers.
  2. Best answer
    Try installing the latest software for the USB Wireless Adapter from the manufacturers website.

    If Windows XP Pro SP3 detects your USB Wireless Adapter, you should be able to disable the software from the CD you installed and let Windows take over.

    To do this go to Network Connections (Where you can see your Wireless Network Connection / Local Area Connection

    Right click on your Wireless Network Connection and select Properties.
    Select Wireless Networks Tab
    Enable the checkbox "Use Windows to configure my wireless network settings"
    Click OK
  3. I've done all of that but still no go. Uninstalled the drivers, rebooted the router beaucoup times (my ISP puked so I rebooted a couple times to make sure it was them) and tried both the WPA2 and preshared passwords. Nada, nothing, zilch. XP sees about a dozen wireless networks in my area but they're all secured.
  4. Are any other computers able to connect to your network?

    If there aren't any others, try connecting straight to the modem.
  5. Direct connect over ethernet / Cat5 works fine. Now, none of my wireless units will connect. Passwords, WPA2, TKIP/AES, all match back to router. Here's what Windows7 Network Diagnostics reported:

    Windows Network Diagnostics Publisher details

    Issues found
    Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
    Investigate router or access point issues Failed
    Reset the wireless adapter Completed
    Refer to Windows Help and Support for more information about wireless connectivity problems Completed


    Issues found Detection details

    6 Problem with wireless adapter or access point Detected

    Investigate router or access point issues Failed

    If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
    Reset the wireless adapter Completed

    Network Diagnostics Log
    File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Repair.Admin.1.etl


    Refer to Windows Help and Support for more information about wireless connectivity problems Completed

    Windows cannot resolve your wireless connectivity issue.


    Detection details

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Manufacturer . . . . . . . . . : Broadcom
    Provider . . . . . . . . . . . : Broadcom
    Version . . . . . . . . . . . : 5.30.21.0
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem1.inf
    Inf File Date . . . . . . . . . : Friday, September 04, 2009 3:32:08 AM
    Section Name . . . . . . . . . : BCM43XG_NT61
    Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4318
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
    Interface name: Broadcom 802.11g Network Adapter
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 10
    Connection ID: 13

    Connection status summary
    Connection started at: 2010-09-14 21:02:51-265
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Fail

    List of visible access point(s): 2 item(s) total, 2 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    00-24-01-6F-DA-F1 Infra <unknown> -57 3 Trail
    00-13-10-F9-14-44 Infra g -74 6 wireless

    Connection History

    Information for Auto Configuration ID 10

    List of visible networks: 2 item(s) total, 2 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 80 Yes Trail
    Infra g Yes 32 Yes wireless

    List of preferred networks: 1 item(s)
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 13
    Connection started at: 2010-09-14 21:02:51-265
    Auto Configuration ID: 10
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b

    Information for Auto Configuration ID 9

    List of visible networks: 2 item(s) total, 2 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 81 Yes Trail
    Infra g Yes 30 Yes wireless

    List of preferred networks: 1 item(s)
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 12
    Connection started at: 2010-09-14 21:01:39-796
    Auto Configuration ID: 9
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b

    Information for Auto Configuration ID 8

    List of visible networks: 2 item(s) total, 2 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra g Yes 34 Yes wireless
    Infra g Yes 100 Yes Trail

    List of preferred networks: 1 item(s)
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 11
    Connection started at: 2010-09-14 21:01:28-296
    Auto Configuration ID: 8
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b

    Information for Connection ID 10
    Connection started at: 2010-09-14 21:00:57-218
    Auto Configuration ID: 8
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b




    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
    Interface name: Broadcom 802.11g Network Adapter
    Interface type: Native WiFi

    Result of diagnosis: Problem found
    Issue referred to: L2Sec Helper Class

    Root cause:
    Windows could not connect to "Trail"
    You can try to connect again.

    Repair option:
    Try connecting to "Trail" again, or connect to a different network
    If you still can't connect to the network and you are the administrator, turn off your wireless router or access point, wait at least 10 seconds, turn it back on, and then try connecting again.




    Diagnostics Information (L2sec Helper Class)
    Details about L2Sec Helper Class diagnosis:

    For complete information about this session see the Wireless Diagnostic Informational Event.

    Helper Class: Layer2 Security
    Initialize Status: Success

    Result of diagnosis: There may be a problem

    Information for connection being diagnosed
    Interface GUID: {294c5086-7bba-422a-8ee4-d31fdbabdaa3}
    Interface name: Broadcom 802.11g Network Adapter
    Interface type: Native WiFi
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security enabled: Yes
    Connection ID: 13
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Yes
    Pre-Association and association status: Success
    Security and Authentication:
    Configured security type: Robust Secure Network (RSN / WPA2) for independent networks
    Configured Encryption type: TKIP
    Security connect status: Fail 0x0003800b
    Number of security packets received: 0
    Number of security packets sent: 0
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast keys received: No
    Multicast keys received: No



    Network Diagnostics Log
    File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Diagnose.Admin.0.etl

    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: POPS_TOY
    Windows Version: 6.1
    Architecture: x86
    Time: Tuesday, September 14, 2010 9:03:43 PM

    Publisher details

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows
  6. Got it to work finally. Had to whack network, use different key. Now if I can just it to work again in Linux. It died after Win was upgraded.
  7. Best answer selected by kep55.
  8. kep55 said:
    Direct connect over ethernet / Cat5 works fine. Now, none of my wireless units will connect. Passwords, WPA2, TKIP/AES, all match back to router. Here's what Windows7 Network Diagnostics reported:

    Windows Network Diagnostics Publisher details

    Issues found
    Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
    Investigate router or access point issues Failed
    Reset the wireless adapter Completed
    Refer to Windows Help and Support for more information about wireless connectivity problems Completed


    Issues found Detection details

    6 Problem with wireless adapter or access point Detected

    Investigate router or access point issues Failed

    If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
    Reset the wireless adapter Completed

    Network Diagnostics Log
    File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Repair.Admin.1.etl


    Refer to Windows Help and Support for more information about wireless connectivity problems Completed

    Windows cannot resolve your wireless connectivity issue.


    Detection details

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Manufacturer . . . . . . . . . : Broadcom
    Provider . . . . . . . . . . . : Broadcom
    Version . . . . . . . . . . . : 5.30.21.0
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem1.inf
    Inf File Date . . . . . . . . . : Friday, September 04, 2009 3:32:08 AM
    Section Name . . . . . . . . . : BCM43XG_NT61
    Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4318
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
    Interface name: Broadcom 802.11g Network Adapter
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 10
    Connection ID: 13

    Connection status summary
    Connection started at: 2010-09-14 21:02:51-265
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Fail

    List of visible access point(s): 2 item(s) total, 2 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    00-24-01-6F-DA-F1 Infra <unknown> -57 3 Trail
    00-13-10-F9-14-44 Infra g -74 6 wireless

    Connection History

    Information for Auto Configuration ID 10

    List of visible networks: 2 item(s) total, 2 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 80 Yes Trail
    Infra g Yes 32 Yes wireless

    List of preferred networks: 1 item(s)
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 13
    Connection started at: 2010-09-14 21:02:51-265
    Auto Configuration ID: 10
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b

    Information for Auto Configuration ID 9

    List of visible networks: 2 item(s) total, 2 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 81 Yes Trail
    Infra g Yes 30 Yes wireless

    List of preferred networks: 1 item(s)
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 12
    Connection started at: 2010-09-14 21:01:39-796
    Auto Configuration ID: 9
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b

    Information for Auto Configuration ID 8

    List of visible networks: 2 item(s) total, 2 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra g Yes 34 Yes wireless
    Infra g Yes 100 Yes Trail

    List of preferred networks: 1 item(s)
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 11
    Connection started at: 2010-09-14 21:01:28-296
    Auto Configuration ID: 8
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b

    Information for Connection ID 10
    Connection started at: 2010-09-14 21:00:57-218
    Auto Configuration ID: 8
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-24-01-6f-da-f1
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: TKIP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Fail 0x0003800b




    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
    Interface name: Broadcom 802.11g Network Adapter
    Interface type: Native WiFi

    Result of diagnosis: Problem found
    Issue referred to: L2Sec Helper Class

    Root cause:
    Windows could not connect to "Trail"
    You can try to connect again.

    Repair option:
    Try connecting to "Trail" again, or connect to a different network
    If you still can't connect to the network and you are the administrator, turn off your wireless router or access point, wait at least 10 seconds, turn it back on, and then try connecting again.




    Diagnostics Information (L2sec Helper Class)
    Details about L2Sec Helper Class diagnosis:

    For complete information about this session see the Wireless Diagnostic Informational Event.

    Helper Class: Layer2 Security
    Initialize Status: Success

    Result of diagnosis: There may be a problem

    Information for connection being diagnosed
    Interface GUID: {294c5086-7bba-422a-8ee4-d31fdbabdaa3}
    Interface name: Broadcom 802.11g Network Adapter
    Interface type: Native WiFi
    Profile: Trail
    SSID: Trail
    SSID length: 5
    Connection mode: Infra
    Security enabled: Yes
    Connection ID: 13
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Yes
    Pre-Association and association status: Success
    Security and Authentication:
    Configured security type: Robust Secure Network (RSN / WPA2) for independent networks
    Configured Encryption type: TKIP
    Security connect status: Fail 0x0003800b
    Number of security packets received: 0
    Number of security packets sent: 0
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast keys received: No
    Multicast keys received: No



    Network Diagnostics Log
    File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Diagnose.Admin.0.etl

    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: POPS_TOY
    Windows Version: 6.1
    Architecture: x86
    Time: Tuesday, September 14, 2010 9:03:43 PM

    Publisher details

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows
  9. This topic has been closed by Area51reopened
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