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Usb wireless 802.11n adapter not receiving ip address

Last response: in Windows XP
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September 14, 2010 2:45:03 PM

I had to reload WinXP Pro SP3. For some reason my usb wireless adapter is not receiving an ip address from the router. dns is active on the router. when i manually inserted an address, the same one that had worked before, wireless security becomes disabled and i still cannot access the internet. the adapter uses Ralink RT2780 drivers which were installed from the cd that came with the device. network connection shows the device is enabled but continually shows acquiring network address. did i miss something in set up?
September 14, 2010 3:30:54 PM

Is adapter correctly set up access your router with correct password?
Try turning off the router and then back on.
Reload drivers.
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Best solution

September 14, 2010 3:54:43 PM

Try installing the latest software for the USB Wireless Adapter from the manufacturers website.

If Windows XP Pro SP3 detects your USB Wireless Adapter, you should be able to disable the software from the CD you installed and let Windows take over.

To do this go to Network Connections (Where you can see your Wireless Network Connection / Local Area Connection

Right click on your Wireless Network Connection and select Properties.
Select Wireless Networks Tab
Enable the checkbox "Use Windows to configure my wireless network settings"
Click OK

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September 14, 2010 6:01:25 PM

I've done all of that but still no go. Uninstalled the drivers, rebooted the router beaucoup times (my ISP puked so I rebooted a couple times to make sure it was them) and tried both the WPA2 and preshared passwords. Nada, nothing, zilch. XP sees about a dozen wireless networks in my area but they're all secured.
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September 14, 2010 6:31:26 PM

Are any other computers able to connect to your network?

If there aren't any others, try connecting straight to the modem.
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September 15, 2010 3:16:30 AM

Direct connect over ethernet / Cat5 works fine. Now, none of my wireless units will connect. Passwords, WPA2, TKIP/AES, all match back to router. Here's what Windows7 Network Diagnostics reported:

Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Investigate router or access point issues Failed
Reset the wireless adapter Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed


Issues found Detection details

6 Problem with wireless adapter or access point Detected

Investigate router or access point issues Failed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Reset the wireless adapter Completed

Network Diagnostics Log
File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Repair.Admin.1.etl


Refer to Windows Help and Support for more information about wireless connectivity problems Completed

Windows cannot resolve your wireless connectivity issue.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Broadcom 802.11g Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.30.21.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem1.inf
Inf File Date . . . . . . . . . : Friday, September 04, 2009 3:32:08 AM
Section Name . . . . . . . . . : BCM43XG_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4318
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
Interface name: Broadcom 802.11g Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 10
Connection ID: 13

Connection status summary
Connection started at: 2010-09-14 21:02:51-265
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail

List of visible access point(s): 2 item(s) total, 2 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-24-01-6F-DA-F1 Infra <unknown> -57 3 Trail
00-13-10-F9-14-44 Infra g -74 6 wireless

Connection History

Information for Auto Configuration ID 10

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 80 Yes Trail
Infra g Yes 32 Yes wireless

List of preferred networks: 1 item(s)
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 13
Connection started at: 2010-09-14 21:02:51-265
Auto Configuration ID: 10
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b

Information for Auto Configuration ID 9

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 81 Yes Trail
Infra g Yes 30 Yes wireless

List of preferred networks: 1 item(s)
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 12
Connection started at: 2010-09-14 21:01:39-796
Auto Configuration ID: 9
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b

Information for Auto Configuration ID 8

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 34 Yes wireless
Infra g Yes 100 Yes Trail

List of preferred networks: 1 item(s)
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 11
Connection started at: 2010-09-14 21:01:28-296
Auto Configuration ID: 8
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b

Information for Connection ID 10
Connection started at: 2010-09-14 21:00:57-218
Auto Configuration ID: 8
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
Interface name: Broadcom 802.11g Network Adapter
Interface type: Native WiFi

Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class

Root cause:
Windows could not connect to "Trail"
You can try to connect again.

Repair option:
Try connecting to "Trail" again, or connect to a different network
If you still can't connect to the network and you are the administrator, turn off your wireless router or access point, wait at least 10 seconds, turn it back on, and then try connecting again.




Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Layer2 Security
Initialize Status: Success

Result of diagnosis: There may be a problem

Information for connection being diagnosed
Interface GUID: {294c5086-7bba-422a-8ee4-d31fdbabdaa3}
Interface name: Broadcom 802.11g Network Adapter
Interface type: Native WiFi
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security enabled: Yes
Connection ID: 13
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) for independent networks
Configured Encryption type: TKIP
Security connect status: Fail 0x0003800b
Number of security packets received: 0
Number of security packets sent: 0
802.1X protocol: No
Key exchange initiated: Yes
Unicast keys received: No
Multicast keys received: No



Network Diagnostics Log
File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Diagnose.Admin.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: POPS_TOY
Windows Version: 6.1
Architecture: x86
Time: Tuesday, September 14, 2010 9:03:43 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
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0
September 25, 2010 3:06:54 AM

Got it to work finally. Had to whack network, use different key. Now if I can just it to work again in Linux. It died after Win was upgraded.
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October 5, 2010 1:21:13 AM

Best answer selected by kep55.
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November 11, 2011 6:14:34 PM

kep55 said:
Direct connect over ethernet / Cat5 works fine. Now, none of my wireless units will connect. Passwords, WPA2, TKIP/AES, all match back to router. Here's what Windows7 Network Diagnostics reported:

Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Investigate router or access point issues Failed
Reset the wireless adapter Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed


Issues found Detection details

6 Problem with wireless adapter or access point Detected

Investigate router or access point issues Failed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Reset the wireless adapter Completed

Network Diagnostics Log
File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Repair.Admin.1.etl


Refer to Windows Help and Support for more information about wireless connectivity problems Completed

Windows cannot resolve your wireless connectivity issue.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Broadcom 802.11g Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.30.21.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem1.inf
Inf File Date . . . . . . . . . : Friday, September 04, 2009 3:32:08 AM
Section Name . . . . . . . . . : BCM43XG_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4318
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
Interface name: Broadcom 802.11g Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 10
Connection ID: 13

Connection status summary
Connection started at: 2010-09-14 21:02:51-265
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail

List of visible access point(s): 2 item(s) total, 2 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-24-01-6F-DA-F1 Infra <unknown> -57 3 Trail
00-13-10-F9-14-44 Infra g -74 6 wireless

Connection History

Information for Auto Configuration ID 10

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 80 Yes Trail
Infra g Yes 32 Yes wireless

List of preferred networks: 1 item(s)
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 13
Connection started at: 2010-09-14 21:02:51-265
Auto Configuration ID: 10
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b

Information for Auto Configuration ID 9

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 81 Yes Trail
Infra g Yes 30 Yes wireless

List of preferred networks: 1 item(s)
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 12
Connection started at: 2010-09-14 21:01:39-796
Auto Configuration ID: 9
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b

Information for Auto Configuration ID 8

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 34 Yes wireless
Infra g Yes 100 Yes Trail

List of preferred networks: 1 item(s)
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 11
Connection started at: 2010-09-14 21:01:28-296
Auto Configuration ID: 8
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b

Information for Connection ID 10
Connection started at: 2010-09-14 21:00:57-218
Auto Configuration ID: 8
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-01-6f-da-f1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x0003800b




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 294c5086-7bba-422a-8ee4-d31fdbabdaa3
Interface name: Broadcom 802.11g Network Adapter
Interface type: Native WiFi

Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class

Root cause:
Windows could not connect to "Trail"
You can try to connect again.

Repair option:
Try connecting to "Trail" again, or connect to a different network
If you still can't connect to the network and you are the administrator, turn off your wireless router or access point, wait at least 10 seconds, turn it back on, and then try connecting again.




Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Layer2 Security
Initialize Status: Success

Result of diagnosis: There may be a problem

Information for connection being diagnosed
Interface GUID: {294c5086-7bba-422a-8ee4-d31fdbabdaa3}
Interface name: Broadcom 802.11g Network Adapter
Interface type: Native WiFi
Profile: Trail
SSID: Trail
SSID length: 5
Connection mode: Infra
Security enabled: Yes
Connection ID: 13
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) for independent networks
Configured Encryption type: TKIP
Security connect status: Fail 0x0003800b
Number of security packets received: 0
Number of security packets sent: 0
802.1X protocol: No
Key exchange initiated: Yes
Unicast keys received: No
Multicast keys received: No



Network Diagnostics Log
File Name: 9BC2137D-A86A-4321-9225-305990B7828D.Diagnose.Admin.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: POPS_TOY
Windows Version: 6.1
Architecture: x86
Time: Tuesday, September 14, 2010 9:03:43 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

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November 11, 2011 8:18:27 PM

This topic has been closed by Area51reopened
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