My cd/dvd will not play

I have tried EVERYTHING, everything seems to be order. Even the tech support doesn't know what's wrong, I don't think anything is broken, but is there something you can buy or do I have to call a repair man, I'd rather not. I did have a virus but it is cleared out. HELP
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More about play
  1. Have you tried several different CDs and DVDs?

    Does the drive show up in My Computer?

    Try running this Fixit scan.
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Video DVD CD-Rom Windows XP