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What causes exception access violation on windows xp

Last response: in Windows XP
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September 21, 2010 12:20:32 PM

after wipe of hard drive, full update of windows xp and drivers, install of java and adobe flash in that order, computer is perfect. after install of any antivirus, explorer crashes on certain online games at pogo. com. pop-up blocker is off. have over 30gb of free memory. uninstall and reinstall does nothing. i have done this over and over many times and get the same outcome. i get the following java hotspot error report on desktop. no reply from java or avg. xzonex1066[at]yahoo.com #
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x3d0e9481, pid=1900, tid=2660
#
# JRE version: 6.0_21-b07
# Java VM: Java HotSpot(TM) Client VM (17.0-b17 mixed mode, sharing windows-x86 )
# Problematic frame:
# C [mshtml.dll+0x249481]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x01db8400): JavaThread "Thread-2" [_thread_in_native, id=2660, stack(0x09aa0000,0x09ba0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x000000f0

Registers:
EAX=0x00000000, EBX=0x00000000, ECX=0x00000029, EDX=0x289a3058
ESP=0x09b9f7a4, EBP=0x09b9f7bc, ESI=0x09c55338, EDI=0x7c8097e0
EIP=0x3d0e9481, EFLAGS=0x00010246

Top of Stack: (sp=0x09b9f7a4)
0x09b9f7a4: 00000000 09c55338 2899b4c8 3cfa0570
0x09b9f7b4: 09c55338 00000000 09b9f7d0 3cf9dca1
0x09b9f7c4: 09c55338 01db8400 06566d98 09b9f7e0
0x09b9f7d4: 3cf7a456 09c55338 2899b4c8 09b9f82c
0x09b9f7e4: 6d413179 06566d98 0d679f37 01db8518
0x09b9f7f4: 09b9f834 06566d98 00000000 0000000f
0x09b9f804: 269dfd18 269b5310 09b9f80c 00000000
0x09b9f814: 09b9f840 289a3058 00000000 2899b4c8

Instructions: (pc=0x3d0e9481)
0x3d0e9471: 14 1b 3d 3d 8b 3d f4 13 ea 3c 8b f1 ff d7 33 db
0x3d0e9481: 39 98 f0 00 00 00 74 1f ff 35 14 1b 3d 3d ff d7


Stack: [0x09aa0000,0x09ba0000], sp=0x09b9f7a4, free space=3fd09b9f2d8k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [mshtml.dll+0x249481]
C [mshtml.dll+0xfdca1]
C [mshtml.dll+0xda456]
C [jp2iexp.dll+0x3179]
j sun.plugin2.main.server.IExplorerPlugin.javaScriptReleaseObject(Lsun/plugin2/liveconnect/BrowserSideObject;)V+4
j sun.plugin2.main.server.LiveConnectSupport$PerPluginInfo.releaseAllObjects()V+34
j sun.plugin2.main.server.LiveConnectSupport.shutdown(I)V+42
j sun.plugin2.main.server.JVMInstance.unregisterApplet(I)V+63
j sun.plugin2.main.server.JVMInstance.dispose()V+67
j sun.plugin2.main.server.JVMInstance.access$2600(Lsun/plugin2/main/server/JVMInstance;)V+1
j sun.plugin2.main.server.JVMInstance$Listener.jvmExited(Lsun/plugin2/jvm/JVMLauncher;)V+86
j sun.plugin2.jvm.JVMLauncher.fireJVMExited()V+31
j sun.plugin2.jvm.JVMLauncher.access$300(Lsun/plugin2/jvm/JVMLauncher;)V+1
j sun.plugin2.jvm.JVMLauncher$JVMWatcher.run()V+50
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
V [jvm.dll+0xf3abc]
V [jvm.dll+0x1865b1]
V [jvm.dll+0xf3c87]
V [jvm.dll+0xf3cfd]
V [jvm.dll+0x11dac0]
V [jvm.dll+0x1e6fb4]
V [jvm.dll+0x185f5c]
C [MSVCR71.dll+0x9565]
C [kernel32.dll+0xb729]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.plugin2.main.server.IExplorerPlugin.iUnknownRelease(J)V+0
j sun.plugin2.main.server.IExplorerPlugin.javaScriptReleaseObject(Lsun/plugin2/liveconnect/BrowserSideObject;)V+4
j sun.plugin2.main.server.LiveConnectSupport$PerPluginInfo.releaseAllObjects()V+34
j sun.plugin2.main.server.LiveConnectSupport.shutdown(I)V+42
j sun.plugin2.main.server.JVMInstance.unregisterApplet(I)V+63
j sun.plugin2.main.server.JVMInstance.dispose()V+67
j sun.plugin2.main.server.JVMInstance.access$2600(Lsun/plugin2/main/server/JVMInstance;)V+1
j sun.plugin2.main.server.JVMInstance$Listener.jvmExited(Lsun/plugin2/jvm/JVMLauncher;)V+86
j sun.plugin2.jvm.JVMLauncher.fireJVMExited()V+31
j sun.plugin2.jvm.JVMLauncher.access$300(Lsun/plugin2/jvm/JVMLauncher;)V+1
j sun.plugin2.jvm.JVMLauncher$JVMWatcher.run()V+50
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
=>0x01db8400 JavaThread "Thread-2" [_thread_in_native, id=2660, stack(0x09aa0000,0x09ba0000)]
0x106fcc00 JavaThread "Thread-1" [_thread_in_native, id=3964, stack(0x09640000,0x09840000)]
0x0f6c5400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=736, stack(0x105f0000,0x106f0000)]
0x0f6a6800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=240, stack(0x0fd70000,0x0fe70000)]
0x0f697c00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=1788, stack(0x0fc70000,0x0fd70000)]
0x0f696400 JavaThread "Attach Listener" daemon [_thread_blocked, id=628, stack(0x0fb70000,0x0fc70000)]
0x0f695000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1348, stack(0x0fa70000,0x0fb70000)]
0x0f691800 JavaThread "Finalizer" daemon [_thread_blocked, id=1956, stack(0x0f970000,0x0fa70000)]
0x0f68cc00 JavaThread "Reference Handler" daemon [_thread_blocked, id=568, stack(0x0f870000,0x0f970000)]

Other Threads:
0x0f68b400 VMThread [stack: 0x0f770000,0x0f870000] [id=536]
0x0f6b9c00 WatcherThread [stack: 0x0fe70000,0x0ff70000] [id=576]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 1536K, used 475K [0x26990000, 0x26b30000, 0x27430000)
eden space 1408K, 24% used [0x26990000, 0x269e6c40, 0x26af0000)
from space 128K, 100% used [0x26b10000, 0x26b30000, 0x26b30000)
to space 128K, 0% used [0x26af0000, 0x26af0000, 0x26b10000)
tenured generation total 3456K, used 223K [0x27430000, 0x27790000, 0x28990000)
the space 3456K, 6% used [0x27430000, 0x27467db0, 0x27467e00, 0x27790000)
compacting perm gen total 12288K, used 835K [0x28990000, 0x29590000, 0x2c990000)
the space 12288K, 6% used [0x28990000, 0x28a60f50, 0x28a61000, 0x29590000)
ro space 10240K, 51% used [0x2c990000, 0x2cebb700, 0x2cebb800, 0x2d390000)
rw space 12288K, 54% used [0x2d390000, 0x2da276c0, 0x2da27800, 0x2df90000)

Dynamic libraries:
0x00400000 - 0x0049c000 C:\Program Files\Internet Explorer\IEXPLORE.EXE
0x7c900000 - 0x7c9b2000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f03000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x3dfd0000 - 0x3e1b8000 C:\WINDOWS\system32\iertutil.dll
0x78130000 - 0x78263000 C:\WINDOWS\system32\urlmon.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x5cb70000 - 0x5cb96000 C:\WINDOWS\system32\ShimEng.dll
0x71590000 - 0x71609000 C:\WINDOWS\AppPatch\AcLayers.DLL
0x769c0000 - 0x76a74000 C:\WINDOWS\system32\USERENV.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x3e1c0000 - 0x3ec54000 C:\WINDOWS\system32\IEFRAME.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x451f0000 - 0x451f6000 C:\Program Files\Internet Explorer\xpshims.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476c000 C:\WINDOWS\system32\MSCTF.dll
0x01630000 - 0x018f5000 C:\WINDOWS\system32\xpsp2res.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x439b0000 - 0x439f0000 C:\Program Files\Internet Explorer\ieproxy.dll
0x3d930000 - 0x3da16000 C:\WINDOWS\system32\WININET.dll
0x01c30000 - 0x01c39000 C:\WINDOWS\system32\Normaliz.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\MLANG.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\apphelp.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x7e720000 - 0x7e7d0000 C:\WINDOWS\system32\SXS.DLL
0x71d40000 - 0x71d5b000 C:\WINDOWS\system32\actxprxy.dll
0x6d440000 - 0x6d44c000 C:\Program Files\Java\jre6\bin\jp2ssv.dll
0x7c340000 - 0x7c396000 C:\Program Files\Java\jre6\bin\MSVCR71.dll
0x6db00000 - 0x6db12000 C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.dll
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x5b860000 - 0x5b8b5000 C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x77c70000 - 0x77c95000 C:\WINDOWS\system32\msv1_0.dll
0x76790000 - 0x7679c000 C:\WINDOWS\system32\cryptdll.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76d40000 - 0x76d58000 C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000 C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000 C:\WINDOWS\system32\adsldpc.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
0x3cea0000 - 0x3d450000 C:\WINDOWS\system32\mshtml.dll
0x02dc0000 - 0x02de9000 C:\WINDOWS\system32\msls31.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x72ea0000 - 0x72f0f000 C:\WINDOWS\system32\ieapfltr.dll
0x77a80000 - 0x77b15000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x746f0000 - 0x7471a000 C:\WINDOWS\System32\msimtf.dll
0x42070000 - 0x4209f000 C:\WINDOWS\system32\iepeers.dll
0x3d7a0000 - 0x3d854000 C:\WINDOWS\System32\jscript.dll
0x10000000 - 0x105e3000 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0x73f10000 - 0x73f6c000 C:\WINDOWS\system32\DSOUND.dll
0x73b30000 - 0x73b45000 C:\WINDOWS\system32\mscms.dll
0x1b000000 - 0x1b00c000 C:\WINDOWS\system32\ImgUtil.dll
0x1b060000 - 0x1b06e000 C:\WINDOWS\system32\pngfilt.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\wintrust.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x767f0000 - 0x76818000 C:\WINDOWS\system32\schannel.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\msimg32.dll
0x68000000 - 0x68036000 C:\WINDOWS\system32\rsaenh.dll
0x68100000 - 0x68126000 C:\WINDOWS\system32\dssenh.dll
0x74980000 - 0x74aa3000 C:\WINDOWS\System32\msxml3.dll
0x35c50000 - 0x35c89000 C:\WINDOWS\system32\Dxtrans.dll
0x6d430000 - 0x6d43a000 C:\WINDOWS\System32\ddrawex.dll
0x73760000 - 0x737ab000 C:\WINDOWS\System32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\System32\DCIMAN32.dll
0x35cb0000 - 0x35d07000 C:\WINDOWS\system32\Dxtmsft.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x4ec50000 - 0x4edfb000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll
0x73940000 - 0x73a10000 C:\WINDOWS\system32\D3DIM700.DLL
0x6d7d0000 - 0x6d7eb000 C:\Program Files\Java\jre6\bin\wsdetect.dll
0x6cc60000 - 0x6cc68000 C:\WINDOWS\System32\dispex.dll
0x6d410000 - 0x6d42e000 C:\Program Files\Java\jre6\bin\jp2iexp.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\wsock32.dll
0x6d800000 - 0x6daa7000 C:\PROGRA~1\Java\jre6\bin\client\jvm.dll
0x6d7b0000 - 0x6d7bc000 C:\PROGRA~1\Java\jre6\bin\verify.dll
0x6d330000 - 0x6d34f000 C:\PROGRA~1\Java\jre6\bin\java.dll
0x6d290000 - 0x6d298000 C:\PROGRA~1\Java\jre6\bin\hpi.dll
0x6d7f0000 - 0x6d7ff000 C:\PROGRA~1\Java\jre6\bin\zip.dll
0x07b10000 - 0x07b16000 C:\Program Files\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files\Java\jre6\bin\deploy.dll
0x6d610000 - 0x6d623000 C:\Program Files\Java\jre6\bin\net.dll
0x6d630000 - 0x6d639000 C:\Program Files\Java\jre6\bin\nio.dll
0x6d6b0000 - 0x6d6f6000 C:\Program Files\Java\jre6\bin\regutils.dll
0x6d000000 - 0x6d14a000 C:\Program Files\Java\jre6\bin\awt.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\jre6\lib\deploy.jar;C:\PROGRA~1\Java\jre6\lib\javaws.jar;C:\PROGRA~1\Java\jre6\lib\plugin.jar -Xmx32m -Djava.awt.headless=true -Dkernel.background.download=false -Dkernel.download.dialog=false -XX:MaxDirectMemorySize=64m
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
USERNAME=name
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 2 stepping 9, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 253424k(178540k free), swap 621312k(393120k free)

vm_info: Java HotSpot(TM) Client VM (17.0-b17) for windows-x86 JRE (1.6.0_21-b07), built on Jul 17 2010 01:10:15 by "java_re" with MS VC++ 7.1 (VS2003)

time: Mon Sep 20 23:40:47 2010
elapsed time: 670 seconds

a b 8 Security
September 21, 2010 3:46:03 PM

If you uninstall AVG does the issue go away?

If so, try a different anti-virus, Avira Antivir is a good one.
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