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Is it recognized in the bios?
Is power and data connected to it.
Upgrade the firmware if you can see the drive in Windows.
Where is the Bios?
It should be connected I got the April Fools day virus and had my boyfriend take it to his cousin to get it fixed, I have tried to upgrade it; it says its up to date.
I went to the driver manager and looked under DVD/CD and it only has 1 listing under that.