Stuck on XP splash screen

I have a friend's laptop that boots up and goes to the XP splash screen with the dots moving and they just keep going and the laptop does nothing.

Any thoughts?


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More about stuck splash screen
  1. Hit the F8 key after POST, but before boot - then select Last Known Good Configuration.
  2. Tried that and it does the same thing. Tried safe mode and it loads up to mup.sys and freezes!??? Also used a boot CD to run spybot which found 62 problems, fixed them and two anti-virus programs which found nothing. Reboot after still same thing.

  3. Dell tells me the hard drive is bad and needs to be replaced. I can use an UBCD4win and access the files with no problems though. Is this possible even if the hard drive is bad?
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