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[Solved] WD 500gb External HD

Forum Storage : Hard Disks - [Solved] WD 500gb External HD

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asianants   09-19-2009 at 07:16:19 AM

i just recently bought a Western Digital 500GB My Book External USB 2 Hard Drive... I went to the Western Digital website to read the instructions. Followed it to the 'T' and continually receives error message "the specified i/o operation on \Device\harddisk1\dr4 was not completed before the time-out period expired." Also tried restarting my computer and the same message appears... any help?? i tried going to manage my disks but do not see it there

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Best answer from LAMINI

asianants wrote :

i just recently bought a Western Digital 500GB My Book External USB 2 Hard Drive... I went to the Western Digital website to read the instructions. Followed it to the 'T' and continually receives error message "the specified i/o operation on \Device\harddisk1\dr4 was not completed before the time-out period expired." Also tried restarting my computer and the same message appears... any help?? i tried going to manage my disks but do not see it there



WD is awesome at RMAs. call/connect with them, they will have you reverify stuff you already know. in the end, you return your gear, and get a replacement, or you can use your credit card and they'll ship you one ASAP with a box that you put your defective gear in (its prepaid). quick turnaround time. you get your money back soon as your drive reaches them.

ps i have your same drive. went through same thing. no receipts required. seagate process is the same, but they will charge you $25, and will not return it, where Western Digital does.

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jsc   09-19-2009 at 08:04:29 AM

If you have tried using the front panel USB connectors, change to the connectors on the back of the motherboard.

If you have tried that, try another computer.

If you have also tried that, it's probably defective.

Reply to jsc
wildwell   09-19-2009 at 08:07:20 AM

Have you tried all the I/O ports available on the back to the drive enclosure and computer? Does your computer see the drive at all? If there isn't any communication at all, the most common problem is a bad USB port on either the enclosure or the computer.

Reply to wildwell
asianants   09-19-2009 at 08:09:30 AM

i tried it on my laptop and still the same errors, i tried it on the usb ports on the back of my tower and still back...... also get a Windows Delayed Write Failed


Message edited by asianants on 09-19-2009 at 08:09:58 AM
Reply to asianants
wildwell   09-19-2009 at 08:45:09 AM

I'm sorry to hear you're still having problems. The drive or drive enclosure may be defective. If it's convenient, I would probably take the drive back.

Reply to wildwell
asianants   09-19-2009 at 08:54:05 AM

ye.a.........it was ebay bought.... the city that shipped frmo is near, however i mnessaged the sender (a store) hopefully they take it bak

 

thank you all for the support tho *thumbs up* thanks


Message edited by asianants on 09-19-2009 at 08:54:22 AM
Reply to asianants
LAMINI   09-19-2009 at 08:04:49 PM
Best answer

asianants wrote :

i just recently bought a Western Digital 500GB My Book External USB 2 Hard Drive... I went to the Western Digital website to read the instructions. Followed it to the 'T' and continually receives error message "the specified i/o operation on \Device\harddisk1\dr4 was not completed before the time-out period expired." Also tried restarting my computer and the same message appears... any help?? i tried going to manage my disks but do not see it there



WD is awesome at RMAs. call/connect with them, they will have you reverify stuff you already know. in the end, you return your gear, and get a replacement, or you can use your credit card and they'll ship you one ASAP with a box that you put your defective gear in (its prepaid). quick turnaround time. you get your money back soon as your drive reaches them.

ps i have your same drive. went through same thing. no receipts required. seagate process is the same, but they will charge you $25, and will not return it, where Western Digital does.

Reply to LAMINI
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