The issuing I am having is that Vista is no longer seeing/recognizing my external hard drive. I have plugged the hard drive into two different laptops and a desktop. The USB ports are working properly. I downloaded the software tool from Seagate but it crashed my laptop. I had to re-image my laptop. I just want to recover my data from the hard drive. I have e-mailed Seagate but have not yet received a response.