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WERInternalMetadata xml,WER7678.tmp.appcompat.txt,WER789C.tmp.hdmp

Last response: in Windows 7
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August 31, 2011 8:51:10 AM

Hello,
I have been having some problems with the windows lately. First there were some minor windows opening from internet explorer, and I was just closing them but now I can not access any folder and the google chrome shortcut icon disappeared. Can not access even My Computer.

There appears a sign- Windows Explorer is not working.

And then it freezes and reapers shortly after.

There are also there windows opening :

microsoft windows search protocol host
- files that are not working correctly:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SearchProtocolHo_993fe318e34a88b760c8e3bc5dfeef5b2ca7_cab_080497fc\WER7678.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SearchProtocolHo_993fe318e34a88b760c8e3bc5dfeef5b2ca7_cab_080497fc\WER788C.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SearchProtocolHo_993fe318e34a88b760c8e3bc5dfeef5b2ca7_cab_080497fc\WER789C.tmp.hdmp

Please help me. Are these files Viruses, should I just try delete them in safe mode?

Thank you

a b $ Windows 7
August 31, 2011 2:49:00 PM

Well there's most likely a combination of things

you most likely got a virus/malware
and you probably also have some corrupted system files

first order of business

Free anti-virus:
-avast
-AVG
-Microsoft Security Essentials

Free anti-spyware/anti-malware:
-malware bytes
-spybot search & destroy
-super anti-spyware

after that if the problem hasn't been solved, try system restore and if that doesn't help perform a repair installation of windows
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