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i have a question

Forum Graphic & Displays : Graphics Cards - i have a question

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munkhtur_lkh   06-23-2008 at 04:35:16 PM

two months ago i buy one ASUS EN9600GT 512MB from www.NEWEGG.com
but one day it's defected... :cry:
i don't know, why is damaged
then i return it to ASUS or NEWEGG?
and they can give me another one

defect:
not running my ASUS X38 Maximus Formula,
some times work on (chance 1/3) ASUS P965 P5B
but work on ASUS P5LD 915PL

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lostandwandering   06-23-2008 at 04:47:46 PM
- 0 +

According to newegg, it is covered under their standard return policy which means you send it to them for replacement:

 
Quote :

Standard Return Policy

 

* Return for refund within: 30 days
* Return for replacement within: 1 year

 

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Newegg.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.


http://www.newegg.com/HelpInfo/ReturnPolicy.aspx#1


Message edited by lostandwandering on 06-23-2008 at 04:48:07 PM
------------------------------ LAPTOP: Sager NP5760|T7200|2gb DDR2-667| 100gb 7200rpm HDD| 512mb 7950GTX|17'' WUXGA

Desktop: Core2 E7200 | Corsair 2gb DDR2-800 | Gigabyte EP35-DS3L | 250gb Seagate Barracuda | MSI GTX260 (192 SP) | Corsair VX550 | Antec 300 case
Reply to lostandwandering
war_machine07   06-23-2008 at 04:48:26 PM
- 0 +

Definitely return it to newegg.com. (They will deal with Asus for you.) You can return your card for a replacement after 1 year of purchase; this is part of the standard replacement policy. You can't exchange it for another model though. Check it out at http://www.newegg.com/HelpInfo/ReturnPolicy.aspx#1

On the left navigation pane there is a link to chat with live support. When I needed to return a graphics card I did it through live support and they setup the whole process. Be prepared to pay to ship your card to newegg. But the new card comes with free overnight shipping (at least mine did).

Reply to war_machine07
munkhtur_lkh   06-23-2008 at 05:29:29 PM
- 0 +

thanks, if i exchange it to 9800GTX, how much spent

------------------------------ liberty is here!!!
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munkhtur_lkh   06-23-2008 at 05:35:02 PM
- 0 +

or HD4850

and only ASUS?
/i think EVGA 9800GTX KO it's nice for me :D /

ASUS 9800GTX don't have www.NEWEGG.com and it's toooo high cost for same 9800GTX's


Message edited by munkhtur_lkh on 06-23-2008 at 05:42:28 PM
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ausch30   06-23-2008 at 05:45:07 PM
- 0 +

You can only exchange it for the exact same card, you can't upgrade your card.

------------------------------
It is the mark of an educated mind to be able to entertain a thought without accepting it.
-Aristotle
 Reply to ausch30
munkhtur_lkh   06-23-2008 at 05:50:26 PM
- 0 +

ok. thanks all

------------------------------ liberty is here!!!
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