Problems with my DVD-ROM

[forrestmosley]

I have a DVD-RW installed in my computer. I tried to install some old Roxio software a few weeks ago and got a message that the software is not compatible with WIndows XP. I stopped the installation, but now the DVD-RW won't work. It doesn't even show up in My Computer. I've tried getting a new driver to replace the one that the old software disabled, and I have it installed, but when I try to troubleshoot, I get the message that the computer can read the softeware, but can't find the hardware. What can I do?

 

[soundguruman]

left click start in the lower left hand of the screen
left click run
type regedit
left click OK
Now the registry editor will come up
double left click on HKEY_LOCAL_MACHINE
double left click on SYSTEM
double left click on CurrentControlSet
double left click on Control
double left click on Class
double left click on {4D36E965-E325-11CE-BFC1-08002BE10318}
look on the right side of the window for upper filters
right click on upper filters
left click delete
windows will then ask you to confirm deletion
click yes
look on the right side of the window for lower filters
if you do not see lower filters, you may be out of luck on this one.
right click on lower filters
left click on delete
windows will then ask to confirm deletion
click yes
Close all the windows that are open
restart the computer

 

[forrestmosley]

It partially worked...the DVD-RW will now recognize data files on CD, but will not read music CD's or DVD's. I insert a music CD, and all it shows me is the CDA files but won't play the music CD. I insert a DVD and it shows all the VFB and IFO files, but it won't play the DVD. Any suggestions?